DD date

[greencreeper]

I toddle off to work, have an awful day, come home depressed, and find war has broken out on this thread.

Originally Posted by orangebird

Bloody ntl? That's a bit unfair. You're 27, can't you budget??

Well I can yes, which is why I wanted the DD date moving so that it's around the same date as all my other DDs. It just means that I have to put £20 to one side and remember to move it back into my current account before the money is debited otherwise, thanks to the bank's definition of "customer service", £20 becomes around £42

Originally Posted by scrotnig

I appreciate it's inconvenient for some people but at the moment it's not a major focus. People who are really unhappy about it will need to consider changing provider if it's really that big an issue - that's the free market economy. ntl will lose far less customers this way than if they sorted the DD dates issue but left loads of people with unreliable, unprovisionable services.

Who are you scrotnig? Your use of language is indicative of a high-level of education and managerial status. What you doing here with us peons


[edit]
If it's in a database, it can be changed. You just have to execute the right SQL statements and hey presto. First you must bribe/seduce/blackmail the password out of someone

[scrotnig]

Originally Posted by greencreeper

I toddle off to work, have an awful day, come home depressed, and find war has broken out on this thread.

Yup, war in this thread was declared at 13:57 hrs BST.

Well I can yes, which is why I wanted the DD date moving so that it's around the same date as all my other DDs. It just means that I have to put £20 to one side and remember to move it back into my current account before the money is debited otherwise, thanks to the bank's definition of "customer service", £20 becomes around £42

You are right, it is always preferable to have the lot going out around the same time. I do that (apart from my SACM bill which comes out at the 'wrong' time! I don't want a new account doing as I am tragically rather proud that my SABS account starts with a '1' which makes it REALLY old and quite rare! It's an old offnet account that's been converted over the years to do other things. It currently also provides both a SACM *and* an unmetered dialup on the same account, which is quite rare as well. Ok, I'll get me coat!)

Who are you scrotnig? Your use of language is indicative of a high-level of education and managerial status. What you doing here with us peons

I am an enigma!

If it's in a database, it can be changed. You just have to execute the right SQL statements and hey presto.

Yes but it ain't that simple. There will be lots of different tables interacting with each other. You only have to look at the havoc you can cause in vBulletin executing a command directly in the database if you don't know what you're doing. Doing it in SABS would probably bring half the company down.....

[Marge]

Originally Posted by scrotnig

I don't want a new account doing as I am tragically rather proud that my SABS account starts with a '1' which makes it REALLY old and quite rare!

Oh the temptation to press that disconnection button tomorrow

I will be so pleased when the option to change DD dates is available and people like Greencreeper and Scotnig can be satisfied, I deliberately waited on the install date for my SACM so the DD date would be the beginning of the month

[scrotnig]

Originally Posted by Marge

Oh the temptation to press that disconnection button tomorrow

I will be so pleased when the option to change DD dates is available and people like Greencreeper and Scotnig can be satisfied, I deliberately waited on the install date for my SACM so the DD date would be the beginning of the month

I'd just get it reconnected again!

Personally the date is no big deal, I just budget for it. If it could be moved I would get it moved, but I've got a working account that does what I want it to so I am happy with that.

It even sends me paper bills of course!

I do agree that the functionality should be there though, the sooner it's done, the better. I might try some digging next week to see if anyone will tell me when it's likely to be done.

[Stuart]

Originally Posted by scrotnig

You only have to look at the havoc you can cause in vBulletin executing a command directly in the database if you don't know what you're doing. Doing it in SABS would probably bring half the company down.....

Actually. based on past performance, the management of NTL don't need any of the billing systems to bring the company down..

[scrotnig]

Originally Posted by scastle

Actually. based on past performance, the management of NTL don't need any of the billing systems to bring the company down..

Very true.

They should just phone Barclay Knapp and tell him there's this company they want to buy that's worth £50,000 . Barclay can then buy it for £43,000 ,000!

[greencreeper]

Originally Posted by scrotnig

Yes but it ain't that simple. There will be lots of different tables interacting with each other. You only have to look at the havoc you can cause in vBulletin executing a command directly in the database if you don't know what you're doing

Yes I know - I've been there I've sure the billing system is carefully documented though, and subject to rigorous change control procedures

Originally Posted by scrotnig

Doing it in SABS would probably bring half the company down.....

Originally Posted by scrotnig

Yes. I deal with customers all the time. I know what they want and what they don't want. It's my job to know.

So once again you are throwing about claims for which you do *not* have evidence. Hearsay and anecdotes aren`t going to cut it. Simply claiming "I know" hardly constitutes a meaningful argument, but I`ve noticed that is the strategy you tend to adopt all the time. I strongly suspect that what you "know" is what has been passed down the line for you to "know", don`t make the mistake of thinking you're in a position where you'll be handed facts.

[greencreeper]

Hold the front page. I went to this URL: http://www.ntlworld.com/ and thought I'd have a go at "Payment Changes". It lists my DD and has a link to add a new DD. So, if I add a new DD and delete the old one, would that work??

Also, is there a way I can find out what speed broadband I have? The NTL site starts at 1MB but I'm sure mine is 300K. I'm confused.

[allieyoung666]

Originally Posted by dr wadd

So once again you are throwing about claims for which you do *not* have evidence. Hearsay and anecdotes aren`t going to cut it. Simply claiming "I know" hardly constitutes a meaningful argument, but I`ve noticed that is the strategy you tend to adopt all the time. I strongly suspect that what you "know" is what has been passed down the line for you to "know", don`t make the mistake of thinking you're in a position where you'll be handed facts.

I have to agree with you there Dr Wadd!!!!!

[scrotnig]

Originally Posted by dr wadd

So once again you are throwing about claims for which you do *not* have evidence. Hearsay and anecdotes aren`t going to cut it. Simply claiming "I know" hardly constitutes a meaningful argument, but I`ve noticed that is the strategy you tend to adopt all the time. I strongly suspect that what you "know" is what has been passed down the line for you to "know", don`t make the mistake of thinking you're in a position where you'll be handed facts.

You will know quite well that I work for ntl but that I'm not able to disclose certain things as with any job.

Suffice to say that the number of customers concerned about DD dtaes is minimal.

Having said that, I agree it's a facility that needs to be added.
__________________

Originally Posted by allieyoung666

I have to agree with you there Dr Wadd!!!!!

I love the way people who don't work for the company think they know everything then tell people who DO work for the company that they know nothing.

The pair of you carry on in your little bubble, those of us that know the facts will carry on dealing in those, rather than accepting one person's opinion constitutes the opinion of all customers.

[greencreeper]

<greencreeper lifts head above parapet>

I see hostilities have resumed. So, any answers to my questions?