19-03-2005, 14:09
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#1
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Inactive
Join Date: Feb 2005
Posts: 20
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STB Upgrade Faults
Just got upgraded from a PACE to a samsung, and now I have no broadband connection, PC detects a fault with the line. This used to happen with my PACE, and I used to go to a "ntl://" web address (I think) and re-register my PC with the box. Is there a similar system for the Samsung STB? Any other suggestions?
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19-03-2005, 14:11
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#2
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Inactive
Join Date: Jun 2003
Age: 57
Posts: 5,566
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Re: STB Upgrade Faults
You'll probably need to re-register
Type this address 172.16.30.84 in your address bar, should take you to the provisioning page, pop in your PID and password, reboot everything and you should be online
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19-03-2005, 14:12
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#3
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Guest
Location: Sale, Cheshire
Services: 10MB Broadband, DTV, Telephone
Posts: n/a
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Re: STB Upgrade Faults
Not sure what you mean by 'PC detects a fault with the line', but you will need to 're-provision'. Try typing start.ntl into your browser address bar, and you'll need your PID and password from your original welcome letter.
[Edit] Marge beat me to it!
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19-03-2005, 14:20
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#4
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Inactive
Join Date: Feb 2005
Posts: 20
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Re: STB Upgrade Faults
Neither of those brought up anything =/. Odd, because they used to. Any other thoughts?
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19-03-2005, 14:21
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#5
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Inactive
Join Date: Jun 2003
Age: 57
Posts: 5,566
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Re: STB Upgrade Faults
Quote:
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Originally Posted by Cheeez
Neither of those brought up anything =/. Odd, because they used to. Any other thoughts?
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What IP address have you got atm ???
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19-03-2005, 14:22
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#6
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Inactive
Join Date: Jun 2003
Posts: 371
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Re: STB Upgrade Faults
Quote:
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Originally Posted by Cheeez
Neither of those brought up anything =/. Odd, because they used to. Any other thoughts?
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What ip address are you getting?
o well a u beat me to it
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19-03-2005, 14:23
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#7
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Guest
Location: Sale, Cheshire
Services: 10MB Broadband, DTV, Telephone
Posts: n/a
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Re: STB Upgrade Faults
Another possible is the cable from the STB to the PC. Some Pace boxes used a crossover cable, whereas the Samsung uses a straight-through. That could also explain the 'PC detects a fault with the line'.
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19-03-2005, 14:26
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#8
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Inactive
Join Date: Feb 2005
Posts: 20
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Re: STB Upgrade Faults
IP addy at the moment is 169.254.23.247
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19-03-2005, 14:27
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#9
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Guest
Location: Sale, Cheshire
Services: 10MB Broadband, DTV, Telephone
Posts: n/a
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Re: STB Upgrade Faults
That ties in with my suspicion. It is the address you get if the PC can't talk to the STB.
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19-03-2005, 14:28
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#10
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Inactive
Join Date: Jun 2003
Age: 57
Posts: 5,566
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Re: STB Upgrade Faults
Quote:
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Originally Posted by Cheeez
IP addy at the moment is 169.254.23.247
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Unplug the box from the mains for at least a minute, check you don't have the crossover adaptor on and try again.
If you're still getting the 169 you'll need to ring Customer Services, ask them to check that the new Broadband code has gone on and also that the signal has cleared 
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19-03-2005, 15:17
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#11
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Inactive
Join Date: Feb 2005
Posts: 20
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Re: STB Upgrade Faults
After calling up, I was told that my box hadn't been turned on for Broadband (what's new?). Now it is, and after re-previsioning a few times, success!
Thank you very much to everyone that has helped me here!
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19-03-2005, 15:52
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#12
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Inactive
Join Date: Jun 2003
Age: 57
Posts: 5,566
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Re: STB Upgrade Faults
 Am I psychic, anyway glad it's sorted
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19-03-2005, 21:58
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#13
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R.I.P.
Join Date: Jun 2003
Location: London
Services: 20Mb VM CM, Virgin TV
Posts: 5,983
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Re: STB Upgrade Faults
No, merely an experienced woman of the world 
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