DD date - Page 3

scrotnig · 15-03-2005, 14:25

Quote:

Originally Posted by dr wadd

A valid point, but it isn`t one that NTL apply universally. Somewhere along the line the extra content that comes with the broadband service (I`m not talking about that thing you pay a bit extra for, the standard stuff) is being paid for. I`m not particularly interested in that, so by definition only some customers are. NTL however consider that a worthwhile investment.

Broadband is a core product that the future of the company largely depends on, therefore I can understand funds being targetted at that.

On the other hand, the company's future definitely does NOT depend on the ability to change DD dates.

Also a change to DD dates would be programmed by the Harmony team who aren't involved in Broadband prodct development at all. Unless they are free to do it it can't get done regardless of funds.

It's a low priority so it won't get done until it's considered neccessary, or there's spare funds available to do it. The Harmony team are tied up with far more important matters at present. Once that's all resolved I daresay it'll get done...it's certain;y on the 'roadmap' to be done at some point.
__________________

Quote:

Originally Posted by Ben

The system DOES allow it becuase they have changed my DD date for me

I am also on SACM. them telling you they wont change it is BS (granted it took them along time to do it but it DID get done)

SACM accounts CANNOT be changed. End of story.

Please don't argue black is white with people who know the facts.
__________________

Quote:

Originally Posted by Ben

NTL have a obligation to change your DD date for you if you would like. Its not a case that they CANT because as I said mine has been changed. If they say they can't I would pack up and leave as its unacceptable for a company the size of NTL not to be able to provide such a service.

We don't want to hear your NTL licking anymore OB

LOLOLOL another fictitious 'obligation'.

Go and read the DD regulations and find me the paragraph that states a company is *obliged* to change a DD collection date if the customer asks.

15-03-2005, 14:27

Quote:

Originally Posted by scrotnig

Broadband is a core product that the future of the company largely depends on, therefore I can understand funds being targetted at that.

Broadband yes, the extra content that they supply is not. I`m having to contribute to the fact that NTL licence sports coverage, as one example, from ITN. I`m not in the least bit interested in that, and since it is a service that not all customers want then, going by your argument, it should be dropped.
__________________

Quote:

Originally Posted by scrotnig

It's a low priority so it won't get done until it's considered neccessary, or there's spare funds available to do it. The Harmony team are tied up with far more important matters at present. Once that's all resolved I daresay it'll get done...it's certain;y on the 'roadmap' to be done at some point.

Should have been a basic part of Harmony in the first instance, it is the ideal time to do it if they are upgrading their billing systems at the moment.

scrotnig · 15-03-2005, 14:45

Quote:

Originally Posted by dr wadd

Broadband yes, the extra content that they supply is not. I`m having to contribute to the fact that NTL licence sports coverage, as one example, from ITN. I`m not in the least bit interested in that, and since it is a service that not all customers want then, going by your argument, it should be dropped.

??. The homepage is an integral part of the service. Broadband Plus is an optional paid for extra.

Quote:

Should have been a basic part of Harmony in the first instance, it is the ideal time to do it if they are upgrading their billing systems at the moment.

I agree, it should really have been there to start with, the problem is that Harmony already existed to provide the off net service, they didn't quite build from the ground up, they built onto something that was already there.

I am not disputing though that the facility does need to be added, and hopefully soon.

SMHarman · 15-03-2005, 14:58

Quote:

Originally Posted by scrotnig

??. The homepage is an integral part of the service.

But why just because I want NTL as my cable ISP (oooh who else could I choose) I don't want NTL as my home page.
Is the ntlworld.com site a profit centre or a cost centre at NTL, afterall it sells advertising space etc so should be able to support itself!

15-03-2005, 15:16

Quote:

Originally Posted by scrotnig

??. The homepage is an integral part of the service. Broadband Plus is an optional paid for extra.

Perhaps a homepage of some type is integral, containing information that is specifically NTL related such as network status. However, licencing content from a provider such as ITN is not. At the end of the day, money is still being paid out for this "service" that I do not want rather than being redirected to useful, core functionality that I would benefit from.

scrotnig · 15-03-2005, 15:17

Quote:

Originally Posted by SMHarman

But why just because I want NTL as my cable ISP (oooh who else could I choose) I don't want NTL as my home page.
Is the ntlworld.com site a profit centre or a cost centre at NTL, afterall it sells advertising space etc so should be able to support itself!

This is another of those ridiculous circular arguments in the making.

The DD change system is not essential to the service. Very few people will consider that an important deciding factor when choosing a provider. Please note that just because two or three people WOULD think that way on this site, that doesn't mean all three million customers (or however many there are) feel the same way.

Whether or not you use the homepage, it remains an integral part of the service. Totally different budgets anyway. The DD system will come out of the Harmony budget and even when the funds are allocated the Harmony team have to be free to actually do it...it's not a small job and if it goes wrong everyone's service will get messed up. It's not like the company can ask the ntlworld portal team to do the work!

Ben · 15-03-2005, 15:17

I dont care what all of you think and I dont care if you work for NTL either

I am telling you that my DD was changed and I am on a SACM! End of!

So..

Quote:

SACM accounts CANNOT be changed. End of story

Is complete BS! because mine has been changed...please enlighten me...

scrotnig · 15-03-2005, 15:21

Quote:

Originally Posted by dr wadd

Perhaps a homepage of some type is integral, containing information that is specifically NTL related such as network status. However, licencing content from a provider such as ITN is not. At the end of the day, money is still being paid out for this "service" that I do not want rather than being redirected to useful, core functionality that I would benefit from.

You you you you!

YOU are not every single customer are you?

On the same basis *I* couldn't care less whether a DD change facility is there or not, therefore nobody else ever will and therefore the whole idea could be scrapped.

Again, the vast majority of customers DO use the homepage otherwise they wouldn't bother spending any money on it.

__________________

Quote:

Originally Posted by Ben

I dont care what all of you think and I dont care if you work for NTL either

I am telling you that my DD was changed and I am on a SACM! End of!

So..

Is complete BS! because mine has been changed...please enlighten me...

The only way to do it is to completely close your old account and open a new one for you on the required date. I have in the past done this for specific customers in specific circumstances.

Very time consuming and leads to all sorts of pro rata billing issues and interruptions to service.

Please don't accuse me of 'BS' since I am in a position where I would know 100%. There is *no* DD date change facility in Harmony.

Ben · 15-03-2005, 15:24

Quote:

Originally Posted by scrotnig

You you you you!

YOU are not every single customer are you?

On the same basis *I* couldn't care less whether a DD change facility is there or not, therefore nobody else ever will and therefore the whole idea could be scrapped.

Again, the vast majority of customers DO use the homepage otherwise they wouldn't bother spending any money on it.

__________________

The only way to do it is to completely close your old account and open a new one for you on the required date. I have in the past done this for specific customers in specific circumstances.

Very time consuming and leads to all sorts of pro rata billing issues and interruptions to service.

Please don't accuse me of 'BS' since I am in a position where I would know 100%. There is *no* DD date change facility in Harmony.

Well there is because I have had it done and you have NOW told us how its done. It might be time consuming but hey if thats what the customer wants then thats what they GET! Jesus, customer service to you people is like trying to get blood out of a stone

orangebird · 15-03-2005, 15:43

Quote:

Originally Posted by Ben

Well there is because I have had it done and you have NOW told us how its done. It might be time consuming but hey if thats what the customer wants then thats what they GET! Jesus, customer service to you people is like trying to get blood out of a stone

Excuse me Ben, but you said you got your DD changed. BUt you didn't. You opened up a new account which happened to have a different DD collection date. Takes BSer to know one...

scrotnig · 15-03-2005, 16:18

Quote:

Originally Posted by Ben

Well there is because I have had it done and you have NOW told us how its done. It might be time consuming but hey if thats what the customer wants then thats what they GET! Jesus, customer service to you people is like trying to get blood out of a stone

What was done was not a move of the DD date but a closure of the account and the opening of a new account. This means in some cases new email addresses, definitely a new account number, and definitely loss of all webspace - not an acceptable way of doing it to most people, and it can take an hour or more to do. You also need specialist systems access and specialist skills because if you get it wrong the customer has no service.

15-03-2005, 16:50

Quote:

Originally Posted by scrotnig

You you you you!

YOU are not every single customer are you?

No, but I`m addressing the point you made that NTL shouldn`t invest in services/facilities that *all* of the customers do not want. It's a little rich to get on your high-horse when I`m merely using your own arguments to demonstrate that this is not a consistent policy within NTL.

Quote:

Originally Posted by scrotnig

On the same basis *I* couldn't care less whether a DD change facility is there or not, therefore nobody else ever will and therefore the whole idea could be scrapped.

That's pretty much what you said earlier on in a more roundabout manner.

Quote:

Originally Posted by scrotnig

Again, the vast majority of customers DO use the homepage otherwise they wouldn't bother spending any money on it.

Got any evidence to support that claim?
__________________

Quote:

Originally Posted by orangebird

Excuse me Ben, but you said you got your DD changed. BUt you didn't. You opened up a new account which happened to have a different DD collection date. Takes BSer to know one...

I`m glad that you've finally confirmed just how seriously we should take anything you say in future.

gavnad · 15-03-2005, 17:29

have to agree with marge,you cannot change the dd claim date on a SACM its predetermined by the date the account is set up,the only way to change it currently would be to set up a whole new account so dont know what account Ben has or how it was altered,it is possible to change the DD draw date in sabs but only for legacy customers who have migrated over to sabs

nfs6600 · 15-03-2005, 17:40

<snips out all the bull>

Stop complaining mate. Here people are trying to explain how things are done yet all you can do is moan moan moan. Get a life

They might implement it in the next upcoming downtime (dreading it)

scrotnig · 15-03-2005, 18:34

Quote:

Originally Posted by dr wadd

Got any evidence to support that claim?

Yes. I deal with customers all the time. I know what they want and what they don't want. It's my job to know. And I can tell you that the vast majority of broadband customers use the homepage and its content. The vast majority also couldn't care less about their DD collection date, as long as they know how much is coming out and when.

If someone really has sorted you a new DD date on a SACM then it's 100% certain that they have gone out of their way (possibly in their lunch break as I often ended up doing) to do this for you. Frankly given your attitude you should have just been told to lump it. People wonder why some staff won't go 'the extra mile' well here's one poster who is a brilliant example of why some don't.