i'm aware of that, i left it 4 days to collect my card then trailed into town today to pick it up. helpful lady went to look for it in the back wherever they keep cards, came back and said she couldnt find it, but could find out when it was coming in. came back again and said that it would be tuesday 8th at the earliest. see where i'm coming from? it's quite poor...
...they also refuse to increase my credit limit to take into account the increased spending i'm doing on my card to compensate for not having a debit card to do things. crap bank