22-02-2005, 19:10
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#1
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Inactive
Join Date: Nov 2003
Location: Grimsby
Posts: 2,004
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ntl on watchdog
Now!
Sorry if this constitutes spam.
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22-02-2005, 19:13
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#2
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Inactive
Join Date: Feb 2004
Posts: 168
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Re: ntl on watchdog
Heh - you've gotta laugh... 
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22-02-2005, 19:16
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#3
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cf.mega poster
Join Date: Jun 2003
Posts: 2,499
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Re: ntl on watchdog
Hmm...as usual.... 
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22-02-2005, 19:19
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#4
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Inactive
Join Date: Nov 2003
Location: Grimsby
Posts: 2,004
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Re: ntl on watchdog
Wow, well those problems sure were worth 5 minutes on the prime channel of this country
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22-02-2005, 19:20
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#5
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Inactive
Join Date: Nov 2003
Location: N.East England
Posts: 493
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Re: ntl on watchdog
yes well and truly spanked by watchdog
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22-02-2005, 19:20
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#6
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cf.mega poster
Join Date: Jun 2003
Location: Half in the corporeal, half in the etheral
Posts: 37,181
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Re: ntl on watchdog
What was ntl's response?
"We apologise for the inconvenience caused".
When will that stupid company realise that we don't want apology after apology!!! Customers just want them to get it right!!!
__________________
From Jim Cornette:
“Ty, Fy, bye”
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22-02-2005, 19:20
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#7
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cf.mega poster
Join Date: Jun 2003
Posts: 2,499
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Re: ntl on watchdog
ROFL ntl say they have invested in a whole new billing system to iron out these problems.
LOL that would be Harmony then would it?
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22-02-2005, 19:23
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#8
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Inactive
Join Date: Feb 2004
Location: Teesside
Age: 47
Services: 1tb tivo, vhd, 60meg shub2 cablemodem, 1Xphoneline, Virgin mobile contract p
Posts: 1,184
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Re: ntl on watchdog
Quote:
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Originally Posted by scrotnig
ROFL ntl say they have invested in a whole new billing system to iron out these problems.
LOL that would be Harmony then would it? |
chalk, slate and a bean counter....
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22-02-2005, 19:24
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#9
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Inactive
Join Date: Nov 2003
Location: Grimsby
Posts: 2,004
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Re: ntl on watchdog
That cost....£100 million pounds?!
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22-02-2005, 19:26
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#10
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cf.mega poster
Join Date: Jun 2003
Posts: 2,499
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Re: ntl on watchdog
I don't know. They might also be referring to other things like the new call centre systems they are installing to enable the new 'virtual' system.
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22-02-2005, 19:28
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#11
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Inactive
Join Date: Oct 2004
Posts: 22
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Re: ntl on watchdog
I didn't see Watchdog. What exactly were they talking about? Any specific examples of poor customer service?
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22-02-2005, 19:32
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#12
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Inactive
Join Date: Nov 2003
Location: Grimsby
Posts: 2,004
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Re: ntl on watchdog
Some phone routing problem, went to somebody else or something.
Interactive constantly rebooting the box + repeated billing after cancelling.
Some billing problem with a dead woman.
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22-02-2005, 19:32
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#13
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Cable Forum Team
Join Date: Jun 2003
Posts: 15,134
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Re: ntl on watchdog
Quote:
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Originally Posted by timaeus
I didn't see Watchdog. What exactly were they talking about? Any specific examples of poor customer service?
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Well just now as it was finishing, a guy had contacted Watchdog during the program to say he was on the phone 55 minutes trying to cancel his Broadband package, he ended up speaking to 10 different people only to be told 'Write a letter'. 
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22-02-2005, 19:35
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#14
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Inactive
Join Date: Jun 2003
Location: Glasgow
Services: SkyHD and Broadband
Posts: 9,158
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Re: ntl on watchdog
Not surprising seeing they aren't even interviewing for customer care jobs any more. They simply ask when they can start and give them a couple of days training then onto the phones with little or no backup.
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22-02-2005, 19:36
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#15
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cf.mega poster
Join Date: Jun 2003
Posts: 2,499
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Re: ntl on watchdog
Quote:
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Originally Posted by dezzo
Not surprising seeing they aren't even interviewing for customer care jobs any more. They simply ask when they can start and give them a couple of days training then onto the phones with little or no backup.
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Yet they made the regional Retentions teams redundant as they were deemed not to be good enough.
I find it highly amusing that they now cannot cope.
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