NTL Tech support is in India - Page 9

poolking · 19-02-2005, 11:16

Quote:

Originally Posted by badnbusy

Out of interest, why didn't you have a firewall? I wouldn't like my connection completely open...

(unless it's built into your router of course)

All routers nowadays have built in firewalls and Russ did state in his post that he'd removed the router before ringing support.

Russ · 19-02-2005, 17:55

Spot on

mcmanic · 19-02-2005, 21:54

Quote:

Originally Posted by scrotnig

People who say it doesn't matter who does the job as long as it's done right probably, or that it's a good idea to put jobs in India because it helps their economy, almost certainly haven't had to go through the experience told they are unemployed because someone in India is going to do their job and they'll have to have their house repossesed and live in the gutter.

When it happens to you, you'll feel differently, I guarantee it.

If companies based in the UK and doing business mainly in the UK want to operate here, they should be prepared to employ UK staff. If they aren't, they should be taxed at a level equivalent to the difference in wages, and that money used to promote job creation here in the UK.

This is the UK. We should be interested in preserving jobs in the UK. Only when every single person in this country has a job should we be even remotely concerned about the job prospects and living standards of people in India or any other foreign country.

Those who think this is racist....I'll do you a deal. When it happens to you and you have no job, agree now that you won't claim UK unemployment benefit and will instead clear off to India and ask them to pay it for you.

100% - my wife worked in customer support for 10years (nymex,cable&wireless to NTL) - Brighton area which was one of the top call centers performace wise, off course they closed that side of it down make her redundent and all her friends and she was sooooo upset about it too even though the moral at these places isn't great do to NTL short commings lol.

I will never phone a Indian call center EVER whatever comapny, i refuse too by sheer principle of the matter and how it effected us and the support from them is generally lower than back here it seems

scrotnig · 19-02-2005, 23:28

Quote:

Originally Posted by mcmanic

100% - my wife worked in customer support for 10years (nymex,cable&wireless to NTL) - Brighton area which was one of the top call centers performace wise, off course they closed that side of it down make her redundent and all her friends and she was sooooo upset about it too even though the moral at these places isn't great do to NTL short commings lol.

I will never phone a Indian call center EVER whatever comapny, i refuse too by sheer principle of the matter and how it effected us and the support from them is generally lower than back here it seems

I sympathise and you're 100% right, I have been through redundancy with ntl twice now, luckily I was redeployed but it's sould destroying nonetheless.

I should point out though that none of the Brighton jobs went to India, I believe it was mainly Manchester and Teesside.

mcmanic · 20-02-2005, 09:47

yes thats correct, but at the time they said that customer services would never be moved to India, and guess wot -they have,

scrotnig · 20-02-2005, 09:57

Quote:

Originally Posted by mcmanic

yes thats correct, but at the time they said that customer services would never be moved to India, and guess wot -they have,

Er, no they haven't.

Customer services is based in Manchester, Glasgow and Swansea.

Chrysalis · 20-02-2005, 17:48

Quote:

Originally Posted by monkeybreath

If you called 0845 650 0125 (the STB support number) and chose anything apart from the email option, then you were not speaking to someone in India- these calls are all dealt with in Swansea

If I did this for SACM would they refuse to provide me support?
__________________

Quote:

Originally Posted by scrotnig

Er, no they haven't.

Customer services is based in Manchester, Glasgow and Swansea.

When I ring customer services why do I get india?

its not just tech support.

20-02-2005, 17:53

Quote:

Originally Posted by Chrysalis

If I did this for SACM would they refuse to provide me support?
__________________

When I ring customer services why do I get india?

its not just tech support.

There is no customer support in India

Only Tech support

Derek · 20-02-2005, 18:06

Quote:

Originally Posted by Chrysalis

When I ring customer services why do I get india?

You wont get India. You may however get to speak to one of the people in Swansea, Manchester or Bellshill who have parents/grandparents etc. from India/Pakistan/Bangladesh.

Some of them have a strong accent and some don't. The same way some of the Scottish or Welsh agents might have strong Scots or Welsh accents and be hard to understand for some people.

scrotnig · 20-02-2005, 18:08

Quote:

When I ring customer services why do I get india?

its not just tech support.

You don't, it's as simple as that.

PLEASE don't tell me this is going to be another stupid thread like the unbundling one, where people with no facts argue black is white with people who do know.

I work for ntl. I went through part of the redundancy process that reorganised where customer services are going. I deal with customer services every day. THEY ARE NOT IN INDIA!

WTF is the point of ntl staff posting help and advice on here when half the posters simply dispute every bloody word we say?

Why on Earth are you suddenly insisting that customer services is in India, despite several ntl staff telling you it's rubbish? Is it perhaps because you've spoken to someone with an Indian accent? Believe it or not, there are people of Indian origin living right here in the UK.

20-02-2005, 18:16

Quote:

Originally Posted by scrotnig

Why on Earth are you suddenly insisting that customer services is in India, despite several ntl staff telling you it's rubbish? Is it perhaps because you've spoken to someone with an Indian accent? Believe it or not, there are people of Indian origin living right here in the UK.

Dont worry i know all to well where this will go. Just read my sig for more info

At least it's only the one or two that seem to have it in for us. I bet this will
go on and on and on with no proof to back it up.

Chris W · 20-02-2005, 22:09

Quote:

Originally Posted by Chrysalis

If I did this for SACM would they refuse to provide me support?

you would be directed to the SACM support number- it is not a matter of "refusing" to provide support, more that they will be unable to help you. stbs and sacms have their details held on different databases and use different diagnostic tools. Most staff in the STB department will not have access to these.

Chrysalis · 21-02-2005, 19:35

right now I am very confused, if I dial 150 and choose billing/customer service NOT tech support I get india, either the phone system is b0rked or someone is telling porkies.

scrotnig · 21-02-2005, 19:39

Quote:

Originally Posted by Chrysalis

right now I am very confused, if I dial 150 and choose billing/customer service NOT tech support I get india, either the phone system is b0rked or someone is telling porkies.

How do you know for certain that you get India?

The reason I ask is that for on-net customers there are definitely no customer services staff in India. Freedom (off net) customers, that's a totally different 'cup of fish'.

Chris W · 21-02-2005, 19:40

Quote:

Originally Posted by Chrysalis

right now I am very confused, if I dial 150 and choose billing/customer service NOT tech support I get india, either the phone system is b0rked or someone is telling porkies.

No you do not.

There is no customer service in india.
There is billing deparment in india.
There is no customer care in india.
There is no retentions department in india.
When you dial 150 the only thing that will connect you with india is broadband faults.

Has it not crossed your mind that you could be speaking to an English person in the UK?? Perhaps next time ask them where they are based, and i guarantee they will not say india.

But then of course they could be lying as well