Could some one please advise me. Things are getting frustrating, desperate, and down right annoying.
This might not be the right place to put the note, but Orangebird, who seems to know what they're talking about has visited before.
I've been trying to get my ****** Tv account cancelled, and cancelled properly ever since the 30 day period was given to ntl in October. For every single month thereafter, I've been forced to make phone calls, and get exasperated because the system doesn't get resolved, despite continuous promises that I'll never receive another bill again. The last time being Valentines day.
I've practiced what i've preached, and written to complain keeping copies of course, and getting proof of postage.
Just out of curiosity I looked at the terms and conditions on the web site to see how long the complaints service have to reply to letters. Surprise, surprise. It doesn't say.
Then followed the news, that there is no record of my letter being rec'd marked on the computer system, and no record of the valentines day conversation.
This conversation formed a big part of the complaint, and now I fully expect yet another bill in March for the TV.
I nwant this stopped, but how !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
When does this start to be harrasment ?
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