Free speed upgrades to all PlusNet customers.

[Ignition]

Originally Posted by Mark B

STILL no moans about capping.

I wonder why it's ok for PlusNet to have caps but not ntl?

Here you go Mr Mark:

http://bbs.adslguide.org.uk/postlist...rd=unhappiness

A few upset people in there accusing Plus of being thieves, violating their human rights, etc

[scrotnig]

Originally Posted by Ignition

Here you go Mr Mark:

http://bbs.adslguide.org.uk/postlist...rd=unhappiness

A few upset people in there accusing Plus of being thieves, violating their human rights, etc

Ah thanks.....I was beginning to suffer withdrawal symptoms.

[jtwn]

Yes, i went over to plusnet to see if the upload would be increased (imo, 256k ul on 8mb would be unacceptable) and their forums seem to look a bit like these forums, on the ntl front

[zoombini]

But they are not 30gb caps.

hey are 30gb peak AND 230gb of peak (1am-8am) so in fact you acually get 260gb for the p2p users.

otherwise it's not that restrictive & cerainly no worse than NTL.

If you go over the cap or 2 successive months on he 3rd you get estricted.
it's like cap credits.
go over for a month & you get 1 credit
reach 3 credits & you get restricted.
have a month of not going over & a cedit gets taken away.

so you can go over in times of need.

damn this kb, 't knacked.

[keithwalton]

I'm on plusnet and i find there new system acceptable and a good idea. Everyone is going to be upped to the max speed the line can handle (premier customers that is). Which can be as high as 8mbit. It's also a clever system in that it is not until the 3rd month in a row that you exceed your limit do they take any action. Plenty of time to sort out / dicuss issues.
It's not a cap but an acceptable limit thing. Oh there portal provides a full b/w tracking service so you know exactly how much you've used if you wanted to know.
If you didnt want a cap, you could allways move to the intermediate product 'broadband plus' which has no caps but p2p is blocked at peak times.

Oh also in there payg scheme you can get 0.5/1/2mbit all for £15 /month atm with varying costs of b/w on top of that

[zoombini]

What I don't find acceptable about it is what about the lite users?

I pay £23.99 or 6gb so why will I not get this then?
I shall just have to downgrade to 2mb @ £21.99 30GB 230GB

[keithwalton]

It does seem they may need to restructure there payg (lite) package to componsate as the bottom teir is going to infringe on it. They may reduce the standing rate of payg so its nearly all b/w used.
This is all a far cry from a few years ago where unlimited dialup was all the craize from altavista. Everything went unmetered but faster, now its going even faster but the meters are back

[Ignition]

Originally Posted by keithwalton

It's not a cap but an acceptable limit thing. Oh there portal provides a full b/w tracking service so you know exactly how much you've used if you wanted to know.
If you didnt want a cap, you could allways move to the intermediate product 'broadband plus' which has no caps but p2p is blocked at peak times.

Bit of contradicting yourself there Mr Walton, no cap then 'if you don't want a cap...'

P2P and Usenet aren't blocked outside of 1am - 8am but are severely traffic shaped down so they run very slowly. A good product though for those who don't use such services.

Looks as though some Plus users disagree with you about all this: http://portal.plus.net/central/forums/index.php username guest password guest for those non-plus members.

Personally I like the announcement, quite a few packages for everyone and making users pay for what they use along with an unmetered period.

[Redd]

Just moved to plus net(48 hours)
Been monitoring my 2Meg speed. (Ha Ha)
I'm averaging 500K.
They sat £21 for up to 2meg.
I think they should change it to up to £21 if you can get 2meg.
At the end of the month I'd be paying £5 at this rate, but I'd rather have a decent speed.
Looks like I'll be moving ISP again

[DeadKenny]

From their main advert for Broadband Premier...

Broadband Premier comes at the fastest speed possible, up to 2Mb. If 2Mb is not available to you we will provide you with broadband at 1Mb or 512k.

So it is both "up to" and "if" you can get, and this is exactly the same as almost all ADSL based providers using BT's home products. Even BT say the same.

Chances are if you are on 512kbps then you'd have the same even with BT.

Do you know for certain the exchange has been upgraded to 2Mbps? Could be the line you've got is on the waiting list for the 2Mbps upgrade from BT as not everyone has been upgraded yet. Have you asked PlusNet about it? They can push through an upgrade early for a fee (£14.99 ) and investigate any problems. They have a very nice online customer support system (unlike a certain ISP we know well).

Could be you are too far from the exchange (in line length, not as the crow flies).

[Redd]

I was on 2meg with BT, and it was 2 meg.
I know that I can get 8meg, won't go into the details too convoluted.
So yes, I should be getting 2 meg, or close to it, not the paltry 500K that i'm getting now.
It's the wording of up to 2Meg that really gets me, because I suppose they are correct. It is up to 2Meg it's just that I'm not getting it.

[DeadKenny]

Contact PlusNet then. No point complaining about their wording if it's simply a fault that needs fixing and it won't be fixed unless you contact them. Their CS is very good in my opinion. Just go to your account section and raise a ticket with them. They'll get back to you pretty quick in my experience and are very helpful.

I can assure you they do provide 2Mbps as I get speeds around 2Mbps from PlusNet.

How are you measuring the 500k speed by the way?

[zoombini]

If you have not raised a ticket with them & told them then you may well have problems.

And 99% of the time these ARE BT based whatever your previous ISP was & what they provided.

Raise a ticket explaining the problems and how it worked at 2mb before.

The package is called "upto 2mb" because in many cases people may not be able to get 2mb due to the distance between them & the exchange etc so they will have whatver lower speed BT can get a stable signal at. However everyone at 2mb & below is lumped into the same pay scale.

I have just had my upgrade to 2mb & it's working fine.
Took ages to happen but now it's fine.