now been 24hrs - Page 2

nfs6600 · 11-02-2005, 17:41

Quote:

Originally Posted by garyparson

I bet you don't get a discount for the hours or days in some cases of service that you haven't had!

It all depends who you talk to I've found. And whether the agent you talk to to report the fault actually logs it correctly! No notes no reimbursment for services lost.

Stuart · 11-02-2005, 18:04

Quote:

Originally Posted by _simon_

bit confusing, the guy told me we're not down for any tv at all despite having it confirmed yesterday when i called up.

he then said that it could just be "taking it's time" and to call back tomorrow.

Can anyone who works for ntl enlighten me further or double check?

Generally, I have found that to add packages takes around 15-20 minutes. At the most 1 or 2 hours,,

Neil · 11-02-2005, 18:09

Quote:

Originally Posted by _simon_

he then said that it could just be "taking it's time" and to call back tomorrow.

Ah....

The good old "CS-BS"

Why help a customer with a problem, when you can fob them off with some lame BS excuse, & get them to phone someone else tomorrow?

Don't say I didn't warn you .....

_simon_ · 11-02-2005, 18:24

very true we have staff that do that only the customer never gets their name... i didn't get their name either!

hairy_mick · 11-02-2005, 18:36

Ha welcome to nthell "not good enough"

nfs6600 · 11-02-2005, 18:46

Quote:

Originally Posted by _simon_

very true we have staff that do that only the customer never gets their name... i didn't get their name either!

Onyx footprints

_simon_ · 11-02-2005, 21:02

it's all working!!!

thank you to paul and thank you helpful ntl lady on the phone

quadplay · 11-02-2005, 21:05

Glad to know it's all working.

Happy viewing!

Helix · 11-02-2005, 21:56

I have now got interactive working it just required re setting the box.

Thanks for everyones help.

11-02-2005, 21:58

yay - everyone is happy & off to watch the telly

- Jonathan Creek is on on UKGold

handyman · 17-02-2005, 14:48

Quote:

Originally Posted by paul_v42

Onyx footprints

Does onyx leave footprints on all accounts? Is it possible like with cable master that if you close down onyx whilst in a account that it does not leave a foot print.

I only ask beacause in a prev post I mentioned that after 10+ calls to ntl not one note has been left, I'm told this part of the harmony software is problematic.

quadplay · 17-02-2005, 14:51

Onyx does, in my experience. SABS doesn't (even though it is supposed to). So it depends which system the CSA uses to access your account.

handyman · 17-02-2005, 15:26

Thats just peachy then, I guess that most csr's would only ever access a SABS see no notes and assume there are none at all. If they knew that there was no tracability on SABS they could very easily fob off a customer and get away with it.

quadplay · 17-02-2005, 15:29

CSRs should make, and look for notes in Onyx, AIUI

nfs6600 · 17-02-2005, 22:29

Quote:

Originally Posted by jimbo

Onyx does, in my experience. SABS doesn't (even though it is supposed to). So it depends which system the CSA uses to access your account.

It does, often I get calls through and I ask if they checked the onyx notes. If they tell me yes I can check if they porkie pieing to take short cuts or telling the truth. I'm the Harmony system

Paul