Installation Today! - Page 2

_simon_ · 10-02-2005, 13:43

got the username and password. Apparently i don't need anything else?

will check when i get home!

hairy_mick · 10-02-2005, 13:52

I have to agree with neil there as i said in another thread "not good enough" why should you do all the donkey work to get your services on its just not good enough.

scrotnig · 10-02-2005, 13:54

The serial number will be ntl-ct8-cj486. They are all the same.

You will then need a PIN number for when you run the CD. This should have come out by letter, if it hasn't, then you'll need to call ntl to get it I'm afraid.

_simon_ · 10-02-2005, 13:59

thanks for the serial.

will the pin number they gave me not be the one that the cd will need? and if not then what's it for lol?

scrotnig · 10-02-2005, 14:13

From memory I think the serial number is only needed if registering without the CD. All it actually does is tell the reg server whether you have cable modem or a set top box.

The PIN is specific to you, and is needed whichever method you use to register. You'll be asked for PIN and surname, but you only need to do this once. All the PIN does is identify your broadband account, so that when the modem is registered by the system it knows whose account to add it to.

_simon_ · 10-02-2005, 14:15

ok that's great. Sounds like i have everything i need then.

and they didn't even need to dig up the drive... bonus!

_simon_ · 10-02-2005, 19:43

well the pin number given was wrong but i called up, got answered almost straight away and given another one which worked!

internet seems fine, phone seems fine. pace box has crashed once already and we don't have our packages yet.

It took 2 external engineers, 1 internal and 2 regional managers to install the services!!!

_simon_ · 11-02-2005, 08:29

installation was finished at approx 12pm yesterday. Still waiting on the family and movie tv package

Ramrod · 11-02-2005, 08:55

Quote:

Originally Posted by _simon_

It took 2 external engineers, 1 internal and 2 regional managers to install the services!!!

Well at least they got installed!

_simon_ · 11-02-2005, 09:05

i must say that the 3 times in total i've called ntl the longest i've had to wait is about 2 mins and i've got through to english call centres with very helpfull people.

Dee V. Bee · 18-02-2005, 02:56

Quote:

Originally Posted by Neil

Don't let the engineer go unless the BB is working.....

It is amazing NTL still leg it on installs. When I had Telewest installed the guy did not leave until he was browsing the Interweb via the cable modem.

ian@huth · 18-02-2005, 09:46

Quote:

Originally Posted by Dee V. Bee

It is amazing NTL still leg it on installs. When I had Telewest installed the guy did not leave until he was browsing the Interweb via the cable modem.

To be honest I would not want an installer mucking about with my PC and installing the service on it as NTLs guide tells you how to. As long as the installer checks levels, etc I would be quite happy to let him go. He could hang about and have a cuppa whilst I completed the installation if he wanted.