300k instead of 600k?

[Neil]

Originally Posted by ianathuth

I don't see any reason why NTL should still be giving a £5 discount to users who bought their own cable modems. These customers have saved far more than the cost of the modem over the years and months they have used it. Cable Modems don't cost anything like as much as they used to and therefore would have a much lower rental value if indeed the monthly cost includes a modem rental charge. You might have more of a point if those customers were still getting the same speeds and paying the same prices as they were at the time of purchasing the modems.

Simple reason Ian-Because ntl never said to any customers that the price would change if they up/downgraded.

You can't just move the goalposts Ian, without communicating the facts up front.

By the way, did I tell you that everyone that posts today has to give me £10.00? I know know we never mentioned it when you signed up, but........

[Graham F]

when ntl offered the modems for sale there was only 2 levels of BB 64k (hardly BB) and 512k so the price only applies to these for the above reason

simple i would say.... £10 in the post neil

[Neil]

Originally Posted by Graham F

when ntl offered the modems for sale there was only 2 levels of BB 64k (hardly BB) and 512k so the price only applies to these for the above reason

That's a fair point m8, but when they introduced new tariffs what they should have done is informed customers that their BB bill would be £5.00 more, & given the customer the choice to accept or decline.

What they actually did was say nothing, waited for customers to get their bills & ring in, & when they did told them that there was nothing that could be done.

Charming, but not unexpected from ntl....

Originally Posted by Graham F

simple i would say.... £10 in the post neil

Cash only please m8!

[Edit]To the usual address please....

[Thorn]

Originally Posted by orangebird

No, they're hardly 'worthless' - without them (or an stb) you wouldn't be able to get bb


I'm sure what you mean is that the cost of buying a new modem is much less to ntl than the costs of retrieving and refurbing a used modem.

I am referring to the amount of effort it takes for NTL to pick up the Modems after you have disconnected the broadband service, for whatever reason.

[ian@huth]

Originally Posted by Neil

Simple reason Ian-Because ntl never said to any customers that the price would change if they up/downgraded.

You can't just move the goalposts Ian, without communicating the facts up front.

By the way, did I tell you that everyone that posts today has to give me £10.00? I know know we never mentioned it when you signed up, but........

Not having bought my own cable modem I don't know how the service was billed. Was it shown as a discount or just as a lower price? Normally when a company publishes a new price list it takes the place of existing prices and all customers should expect to pay the new rates.

Never the less, customers who bought their own modems and are still subscribing to broadband have recieved it cheaper overall than those who didn't buy.

I remember the £10 that is due to you today quite well and you did mention it when I signed up. I have the flyer kicking about somewhere, will see if I can find it. It said that £10 was due if you posted today which was a one off fee for administration of the £10 per post payment that the site would give to members for all posts they have made to date.

[Chris W]

here's my contribution

[Tindo]

Thanks for help.

My parent rang Ntl, this morning while at I was at school, now the internet is now 600k Broadband, I know this because I did Dan Elwell's Broadband Test, its says 600kb/s:

Test 5: Download speed from UK servers
Ideally, you should get a result around 600kb/s (higher is better)
This is what you actually got: 282Kb/s.
This results shows serious problems with your downloads, and should be investigated.

I am disappointed to get another problem again, I guess I am getting speed 282Kb/s, just like other people in Oxford who getting slow speeds.

I was kinda suprised to see 600k instead of 750k, because I thought everyone who had 600k got upgraded to 750k without increasing the monthly price.

[ian@huth]

Originally Posted by Tindo

Thanks for help.

My parent rang Ntl, this morning while at I was at school, now the internet is now 600k Broadband, I know this because I did Dan Elwell's Broadband Test, its says 600kb/s:

Test 5: Download speed from UK servers
Ideally, you should get a result around 600kb/s (higher is better)
This is what you actually got: 282Kb/s.
This results shows serious problems with your downloads, and should be investigated.

I am disappointed to get another problem again, I guess I am getting speed 282Kb/s, just like other people in Oxford who getting slow speeds.

I was kinda suprised to see 600k instead of 750k, because I thought everyone who had 600k got upgraded to 750k without increasing the monthly price.

The 600k mentioned in Dan's speed test comes from information that you have supplied and not from any testing. The 282Kb/s is about right for the 300k service.

[Tindo]

Ahh i see, I supplied that info ages ago, i forgot about that. thanks for correcting.

[Graham F]

try rebooting the modem if that fails you haven't been upgraded still

[Tindo]

I rebooted the modem, same results, I guess they forgot or cant be bothered.

[Tindo]

My parent just phoned NTL today, and they said offer/discount was only for one year. But we have used that for like 2 years. I wish they didnt mess up in December we would be paying £19.99 for 750k.

Anyway they said they will upgrade to 750k and charging £24.99.

Thanks for help.