*ALL* Speed Upgrade Discussion In Here Please

[Doofy]

Ditto i spend well over the £1000 pound a year mark and on the whole am quite satisfied with the internet side of things, but if needs be i will have to look elsewhere. I have already taken my telephone custom elsewhere due to NTLs incompetenece (seperate thread, seperate nightmare) And if need be i will take my other custom elsewher also and i suspect i may not be the only one. As i said i am quite satisfied with the broadband i just resent having to subsidise the offers to new customers (not there fault i know) so i will also ask if they are willing to waive the transfer fee and take it from there.

[Loop]

i have been with ntl for many many years and thinking to change, and i will refuse to pay extra £25 and be hard capet why should we be forced to do this and pay i might has well get me net cutt off and come back 1 month later, will be shoping around when this happends you can see what is coming next charging you per download next, what about us gamers 7 hour of gaming and then capet well i lov on line games and if hard capt then i am sure some one will give me an better deal my wife plays party poker on line on her computer too so look like the end of the road for us on ntl time to shop around

[Chrysalis]

well Reason for me considering business lite.

It has hefty setup fee, but if you remove the £25 upgrade fee which you would be paying anyway then its suddenly not so bad, and you save £2 a month on the monthly fee. (the business lite package price is a good bit of proof the the top tier residental package is overpriced but I think this is deliberate by ntl they clearly want that part of their userbase gone)

In addition to the £2 a month there is no cap 9 till 5 and I expect I would probably be pushed ahead of residental peeps in call centre queues.

[Doofy]

well it will be business lite for me if they insist on introducing a hard cap across the board or i will be forced to look elsewhere. Apart from myself i have kids that use this comp and connection. even though i doubt that i will go over the cap i would like the security of knowing my connection will not be clipped should i go over it slightly. Although the speed increase would be nice the restrictions are going to hit some people hard, especially if you have more than one comp connected to the same connection, then suddenly the caps will come into play.

[zaax]

an upgrade to the upload speed would be better

[shibby]

good on ntl for doing faster internet at a lower price mark.
but the question is will ntl do the work?

the cap limit is pretty poor 30gb in some months we would have to make it last a day longer.

does this mean the modems will need changeing?
i got a pace 4000(refurbished and can be slow and needs restarting every few days) with a modem in it. would this require me a new set top box which i would love

[Ben]

40Gb a month is plenty for me I will not be moving unless I get poor service. just my 2p

[slowcoach]

Mon, 24 Jan 2005 12:43:18 GMT
1st 128K took 25 ms = 5242880 Bytes/sec = approx 43621 kbits/sec
2nd 128K took 24 ms = 5461333 Bytes/sec = approx 45438 kbits/sec
3rd 128K took 24 ms = 5461333 Bytes/sec = approx 45438 kbits/sec
4th 128K took 24 ms = 5461333 Bytes/sec = approx 45438 kbits/sec

Fedora 64Bit + Firefox + latest patches.
NTL 1.5Mb
Hey, even NTL WebMail is working like lightening, for the first time ever in my experience.

For a minute I thought I had been freely and quietly upgraded to the (soon to be rumoured) 5Mb Tier.

If NTL don't hurry up with the speed increases we will still be on the bottom rung when they do arrive, are we awaiting a celebrity to press the button or what?
I hear Jimmy Tarbuck is now free since the P&O Cruise Ship (Aroura?) limped back into Southampton, available and cheap (should appeal to NTL).

(don't mention Southampton in any message containing the word speed)

sorry

you have to laugh...

[Doofy]

Originally Posted by slowcoach

Mon, 24 Jan 2005 12:43:18 GMT
1st 128K took 25 ms = 5242880 Bytes/sec = approx 43621 kbits/sec
2nd 128K took 24 ms = 5461333 Bytes/sec = approx 45438 kbits/sec
3rd 128K took 24 ms = 5461333 Bytes/sec = approx 45438 kbits/sec
4th 128K took 24 ms = 5461333 Bytes/sec = approx 45438 kbits/sec

Fedora 64Bit + Firefox + latest patches.
NTL 1.5Mb
Hey, even NTL WebMail is working like lightening, for the first time ever in my experience.

For a minute I thought I had been freely and quietly upgraded to the (soon to be rumoured) 5Mb Tier.

If NTL don't hurry up with the speed increases we will still be on the bottom rung when they do arrive, are we awaiting a celebrity to press the button or what?
I hear Jimmy Tarbuck is now free since the P&O Cruise Ship (Aroura?) limped back into Southampton, available and cheap (should appeal to NTL).

(don't mention Southampton in any message containing the word speed)

sorry

you have to laugh...

lol made me chuckle while i am on the phone to NTL cancellations 65 mins and holding.........

[slowcoach]

Cancellations will be a premium rate call next, just to squeeze the last bit of blood...

[The Butler]

First off I've read pages 1-7 and 12 but got bored so if what I ask has been covered in pages 8-11 then I apologise. Sods law and all that.

Im a poor student.
I signed up originally for the 150k service for £17.99
This was then upgraded last time round to 300k at £17.99
My mate moved in so with two computers using the service but now with two incomes I upgraded to 1.5mb at £37.99

However I don't really need a 3mb service and I especially don't really need to pay £25 admin fee for it.

From what I've read I've got to phone up to get them to upgrade me.

Therefore my questions are:
Part A)
1) If don't phone them and stay on my 1.5mb service will they charge me £17.99 or £24.99 for it as I will be on their lowest or middle tier (not top)?

2) If I have to phone them up can I ask them to put me back down to the lower tier as even though I'm contracted to 12 months with NTL isn't that contract based on the original contract signed (which was their lower tier 150k service at £17.99) and/or when I upgraded to my 1.5mb at £37.99 I was signing up for 1.5mb service and its a bit unfair if they make me stick with 3mb at £37.99 as thats not the service I agreed to so if they've decided to decrease the price of the 1.5mb service thats their own promotional offer and nothing to do with me.

3) If I phone them up and have to ask them to decrease my tier to charge me £17.99 or £24.99 for the 1mb or 2mb service will I still be charged £25 admin fee for them... doing nothing.

Part B)
1) What are the current upload speeds on NTL packages? (or link to that info)

Thanks guys

[Doofy]

Going on the business lite from earlier in this thread i just received this from NTL

and they called me back in record time from the email i sent them seems they do look after there business customers, neway for anyone interested



Our Broadband costs as requested.
There are no download limits during business hours (08.00-18.00 Mon-Fri),
out of these hours there is a 30 Gb download limit per month.

Broadband Lite (single user)

Installation £90 (One off charge)
Rental 1.5Mb £34.99 per month, there are no additional charges.
Rental 750k £24.99 per month, there are no additional charges.

Offer is on a 24 month deal
Payable by Direct Debit
Installation - Within 25 working days

Static IP addressing £10.00 one off charge. (If required)
· Faster email & internet access (Up to 30 times faster with 1.5meg than a
dial up connection)
· Fixed monthly cost no matter how long you stay on line
· Free registration of a .co.uk domain name of your choice (subject to
availability)
· 60 Mgs of web space for you to host your own website
· 10 email addresses for you & your staff
· 24-hr technical support helpline
· Manage your account online
· Lower contention ratio than many other suppliers


This offer also includes, if required, up to 8 Business analogue lines to be
installed free of charge. (Monthly line rental £13 per line per month)

[HD462]

I've been watching you talking about this business version with interest. But don't you think the £90 install fee (considering you're already up and running really), is a bit of a sticking point? It might take a while before you claw that back compared to what you're on now.

Also, the webspace and email address allowance looks a bit tight, only 60mb for a business, where we all get 55mb on residential anyway, and only 10 email addresses, where we already get 15 anyhow.

I did here before the last speed upgrade on various forums, that they were upping the webspace allowance, but it never seemed to happen. It would be handy as mine is nearly full, and you have to decide to deleter something when you want to put something else on.

[Doofy]

yup the 90 pound does seem a bit harsh but if and only if the decide to charge a £ 25.00 fee to upgrade take tha off and it's only £65.00. I must say i have been onto NTL a few times today and you wouldnt beleive the speedy efficient service on the business side of things.

[Neil]

A 2 year contract though?

That's a long time to be contracted to any supplier, let alone ntl.