*ALL* Speed Upgrade Discussion In Here Please

[mmm]

Originally Posted by monkeybreath

*yawn* chrysalis it is really quite sad that you have nothing better to do with your time than slag of ntl...

we are actually looking at quite substantial upgrades for ntl-

300k-> 1mb = 333% of previous download speeds
...

:

But the amount you can download per month is being reduced by 500%

[From 1GB per day =30 GB per month to 5GB per month, reduction 25GB divide by smallest number to give biggest %!]

Ooops sorry wrong thread....

[Ignition]

Originally Posted by Chrysalis

I want digital tv, no sign of it coming from NTL
I hate india call centres
I consider myself a power user and need to speak to a technically adapt person if I ring tech support.
I need a consumer broadband package that will allow around 50 gig a month in the package price.
I like to feel like the company values me as a customer.

Digi TV is on the way to Leicester.

Sorry about the call centre issue, FWIW I agree.

Get a business package if you want to speak to a technically 'adept' person when you ring tech support. If you are looking to speak to network management level people though you'll be disappointed, even business custs don't deal with networks directly, though business cable support are very good. Considering I remember you complaining about subsidising all those people who phone for basic queries don't see why they should subsidise you as you're too knowledgeable to speak to standard tech support who, necessarily, are not 30k a year network engineers.

Business package will give you 30GB/month + unlimited in office hours, altenately there are providers who can assist you.

Try using a smaller ISP with virtually no customers. While the people on the phones do their best you have to remember that some depersonalisation is inevitable with a company with over 1.2 million HSI customers.

[DieDieMyDarling]

I have to say i agree with Chrysalis on his earlier point, i've noticed over the past while there's an awful lot of people on here defending ntl to the death, admin included. When i first joined up i was really impressed to find somewhere full of people like me, fed up with ntl's ineptness, and failing services, but over the months it seems if anyone slags off ntl now, they get told off for it, regardless of whether it's justified or not.

As far as the new upstreams go, i'd be pretty happy with 300k, although if the service is hard capped i'm going down to 2mb for a month or two, until i can sort out an ASDL line.

Out of interest, the person who grassed ntl's new upstream speeds, did they also say anything about caps? :-D

Originally Posted by DieDieMyDarling

but over the months it seems if anyone slags off ntl now, they get told off for it, regardless of whether it's justified or not.

They do not get told off about it, we are aware that ntl lets some of its customers down, so this place is in situ to offer help because they didn't get it speaking with ntl, so help is at hand for this here, but you cannot offer advice or help someone whose mission it is to just rant and you will always get mixed views, people happy with ntl, others not happy that clash.

Out of interest, the person who grassed ntl's new upstream speeds, did they also say anything about caps? :-D

No, nothing was mentioned about caps.

Originally Posted by Chrysalis

To the guys defening ntl all the way has ntl ever done anything to annoy you, because if the answer is no that just isnt human.

What are you talking about

Originally Posted by Chrysalis

NTL are cherry picking customers, is this legal way of doing business, I have no idea but it certianly isnt moral.

Of course it's legal - it's also normal. What has it got to do with morality.

Originally Posted by Chrysalis

To the mods with neil as the exception, you sometimes make me think you are on NTL's payroll with the name change from nthellworld.co.uk .....

Yeah, that's right, ntl pay me to be an admin here

Originally Posted by Chrysalis

....of course this si your website and you have the right to be like that so I am considering leaving and not posting again.

You know where the door is.

Originally Posted by Chrysalis

I know this will make many people happy, but believe me I have had many positive messages from people on here about the points I have raised. I think there is a lot of people scared to speak up because they see the abuse that comes back after someone argues with the almighty.

There are a lot of people bored to death of your constant whinging as well. Who exactly is "the almighty"

Originally Posted by DieDieMyDarling

Out of interest, the person who grassed ntl's new upstream speeds, did they also say anything about caps? :-D

No, but to impose them properly needs monitoring equipment to be installed and/or maintained. Given how ntl appear to be cutting back on the staff to do this (not a smart move ntl ) - you have to wonder how they are actually going to impose them properly.

Originally Posted by Paul M

What are you talking about

Of course it's legal - it's also normal. What has it got to do with morality.

Yeah, that's right, ntl pay me to be an admin here

You know where the door is.

There are a lot of people bored to death of your constant whinging as well. Who exactly is "the almighty"

No, but to impose them properly needs monitoring equipment to be installed and/or maintained. Given how ntl appear to be cutting back on the staff to do this (not a smart move ntl ) - you have to wonder how they are actually going to impose them properly.

[DieDieMyDarling]

Well, it really wouldn't be smart to risk losing customers over something that might frighten people off, over caps etc (remember some people won't know what 30gb/5gb is, and might be worried unnecessarily), then not even enforce it. It will be a negative advertising point, and i'm sure the likes of AOL will up their stakes even higher, by reminding people that they are UNCAPPED. Although, it is ntl we're talking about, they have been known to make huge mistakes before, still, this is surely beyond even THEIR ineptness!

In answer to a few earlier posts, maybe people rant/whinge/moan because they are fed up with ntl? I've seen people come on this forum and slag off ntl, because they are angry, fed up, ****ed off etc, then be slated by the admin/users because 'not all ntl staff are useless'. We can only judge ntl on our own experiences, and if you've spent 2 weeks trying to sort something out with ntl on the phone, and they still screw it up, surely a person can be forgiven for calling the ntl staff 'muppets'.

I've seen a lot of very helpful ntl staff on here, and i'm very appreciative of it, but the fact remains, when you phone ntl for help, it's hit and miss as to whether you'll get any help at all. Maybe some of the admins/regulars should remember why this site was started in the first place, because ntl were so rubbish! And in some cases (if not a lot) they still are.

[Ignition]

This site actually exists to help customers of both telewest and ntl, hence the name change from nthellworld, not as a site to whinge about ntl. I think it does achieve that, numerous people have gotten a result from visiting this site.

Ideally this site wouldn't need to be here, however if sites like this help keep the company on its' toes and can assist and inform customers all good in my opinion.

Personally I value the opinions of everyone on here, albeit to different degrees however the site's membership are a minority of ntl customers and probably not a representative one, just as those sharing your point of view on this issue are a minority, the majority of people look forward to the extra speed and are indifferent or even welcoming of the capping.

Have to try and look at issues in the context of the bigger picture, at the same time though forums exist to express your opinion. Think it's fair to say though that expressing the same opinion over and over again, or in the wrong way will get people's back up and those who are paying attention will inevitably become less receptive, those who were indifferent take the opposite position.

Originally Posted by DieDieMyDarling

In answer to a few earlier posts, maybe people rant/whinge/moan because they are fed up with ntl? I've seen people come on this forum and slag off ntl, because they are angry, fed up, ****ed off etc, then be slated by the admin/users because 'not all ntl staff are useless'. We can only judge ntl on our own experiences, and if you've spent 2 weeks trying to sort something out with ntl on the phone, and they still screw it up, surely a person can be forgiven for calling the ntl staff 'muppets'.

But the problem with that is that it can cause offense and this site isn't about offending others whether they are ntl staff or not. It's about providing help, resources and information on ntl/TW services and I happen to think it does this very well through customers sharing experiences with each other.

Originally Posted by DieDieMyDarling

Maybe some of the admins/regulars should remember why this site was started in the first place, because ntl were so rubbish! And in some cases (if not a lot) they still are.

I do not need to remember, I clearly remember why we set this site up and it wasn't to just sit here ranting, how crap ntl can be, all day everyday.

Can I please respectfully request that we now keep this thread to the topic on the speed upgrades. Thanks.

[etccarmageddon]

Originally Posted by Mick

Can I please respectfully request that we now keep this thread to the topic on the speed upgrades. Thanks.

it's nice to hear they are (alledgedly) going up.

the £38 product change is disappointing as it's only a small increase and for me hardly justifies the price difference between £25 and £38.

better than most ADSL products though!

Originally Posted by etccarmageddon

it's nice to hear they are (alledgedly) going up.

It is when I was originally told by ntl that they were thinking of keeping them the same.

[etccarmageddon]

Originally Posted by Mick

It is when I was originally told by ntl that they were thinking of keeping them the same.

yes indeedy, it IS progress even if it isn't everyone's cup of tea.

[kronas]

well for me i am pleased that NTL will be increasing download speeds, it seems they have listened to those people who wanted more speed, i only hope that the network can handle this and the service not to deteriorate in some areas.

on the upload side i also welcome the rumoured upload changes if they are true, it provides a slightly bigger pipe for those online gamers

the capping im still not happy with, i never have been and made that clear to NTL when they initially wanted to introduce the 1GB limit, the new restrictions on downloading make me even more unhappier, i tend to have periods of heavy downloading but not often so i should be fine, but it does not mean i am happy.

overall NTL's product has been very solid and thats the reason i am staying with them, even if the CS and techsupport is lacklustre at times.

NTL is going to have the fastest residential service available in my area, atleast until bulldog or ukonline upgrade and bring their LLU here respectively.

[DieDieMyDarling]

I find it very interesting that the people who know, claimed a while ago, that it wasn't the downstream that caused problems on the ntl networks, but the upstream. So, ntl have decided to cap services, and at the same time make download AND upload speeds faster, on a network that already has problems?
I've seen a few peolple state this in the past, so can anyone comment on it now? Will the higher upstreams cause problems?

[Earwig]

Originally Posted by Paul M

37.5KB/s - but you will never get this, just as you will never get 32KB/s from a current line.

I seem to get pretty close to 32/KB/s all the time. And in many cases I somethines sit at 33-34KB/s.....Only for 5 seconds or more before dropping to 31-32KB/s.

I seem to have a pretty good line...Perhaps not many people on the same section as me?