NTL caller display

[andrew_wallasey]

Originally Posted by Neil

In your experience, what companies fall into that catagory? (I.E. what companies have you actually dealt with that made your blood boil when it came to sorting out a problem?)

Npower
BT
Sky
British Gas
Inland Revenue
Liverpool Direct
O2
One&One
HP
Sony Viao Helpline
Natwest
Barclays Business
Timewarp Internet
Esure

The list could go on forever

[Rone]

Originally Posted by andrew_wallasey

Npower
BT
Sky
British Gas
Inland Revenue
Liverpool Direct
O2
One&One
HP
Sony Viao Helpline
Natwest
Barclays Business
Timewarp Internet
Esure

The list could go on forever

Might be easier to quote who didnt.

[Shep]

CLI works on most lines on the ntl network. There could be a couple of reasons for Caller Display not being released in certain areas (crud London network). First of all the exchange not having the feature (very unlikely), second of all and very likely the power levels at the mux cabinet, da cabinet or dp cabinet.

Don't forget that ntl are pouring millions of pounds into the London network to make it as near 100% broadband ready as possible (again mostly a problem down to power levels). Didn't any think that when they complete the upgrade on the London network, most of the level problems will be resolved, just a thought.

So as per usual Londoners get their VIP treatment, as the rest of the ntl network waits for network upgrades and overbuild which costs a less in man power and £ÃÆ ’‚£Ãà¢Ã¢â€šÂ¬Ã…¡Ãƒâ€šÃ‚£Ãƒââ‚ ¬Å¡Ãƒâ€šÃ‚£.

Whine whine whine.

[Stuart]

Originally Posted by Shep

So as per usual Londoners get their VIP treatment, as the rest of the ntl network waits for network upgrades and overbuild which costs a less in man power and £ÃÆ ’‚£Ãà¢Ã¢â€šÂ¬Ã…¡Ãƒâ€šÃ‚£Ãƒââ‚ ¬Å¡Ãƒâ€šÃ‚£.

Whine whine whine.

Not really. The London users are only asking for what they have been promised for years, and the rest of us already have.. (BTW, although my Location says London, I am actually in Bromley, just outside London).

Anyway, I wouldn't moan too much. You have access to Video On Demand (which no other part of the country does currently).

[Shep]

I dont have access to VOD or any current ntl services at home. As my area has been waiting years for an upgrade from original CATV pilot scheme equipment to new build cabling, capable of offering services from the renfrew headend.

To give you a guide to how long, the orginal CATV scheme was ran by clyde cablevision before I was born.

[Theodoric]

Having glanced through this thread, I can see that my experience this morning was absolutely typical of ntl.

Putting hope over experience, I went to the ntl site, entered my postcode and found that I could have caller display. However, having seen examples here of what happens if you believe anything that ntl say, I phoned up ntl and discovered, surprise, surprise, that, no, caller display was not available in my area (Bromley); it was only available in the north east.

I did ask why, in that case, the ntl site said I could have customer display. The person I was speaking to expressed ignorance of this but said that my complaint would be forwarded internally (I'm sure that I heard it being filed in the WPB at this stage).

When I asked when it would be available I was told that they couldn't tell me a thing about this and that there was no one that I could speak to who could tell me anything.

So, as ntl aren't prepared to tell their customers anything, can anyone update us on what the true situation is? For a start, will it ever be available?