Slow connection

[j52c]

Hi.

For the last few days I have only been able to connect at 33.6 on NTL Freedom dialup, whereas I can normally connect at 50.6. Also it takes a little time to verify username and password and nearly always kicks off after a few minutes.

I did a ipconfig /all and saw the ip address was 217.???.???.???

If I connect with another isp, my connections are normal, anyone any ideas, I live in the Derbyshire area.

I need to know if it is a NTL problem because I am going over the Freedom Broadband 1st week Jan and don't want any problems coming up with that.

Any help would be appreciated.

[j52c]

Hi.

Managed to get tech suppport by email over the holiday, after a couple of responses not heard anymore. Was told it may be high contention over the holiday period, something our faults team are constantly looking into and improving.
Finally tonight I had to ring tech support in India, who said it was down to my system resources, even though I can connect ok with another isp.
After getting nowhere, the guy said he would report to the tech engineers, so am waiting now after having no internet over the holidays.

[Rik]

Originally Posted by j52c

Hi.

Finally tonight I had to ring tech support in India, who said it was down to my system resources

Sorry but that kinda bull**** is just not acceptable
Touchwood I have no problems with my NTL Broadband, but if I get fobbed of with any of this stuff I shall seriously consider leaving NTL.

When I ring tech support I expect a person that knows what they are talking about

And believe me there are lots of NTL techies that know their stuff you just have to get through to them

System Resources my foot!!

Happy New Year All

[Ignition]

j52c if/when you get connected please PM me the first 3 numbers from your IP address to allow me to check on this.

Rik - As well as being offtopic and completely unnecessary response using someone else's report of a problem as a soap box, hate to say this but you get these issues from every company. There are *always* bad staff. If you are going to leave a company every time you speak to a member of staff that isn't trained up to the standards you wish to see you will be changing ISPs a lot, few have no substandard people, and none of any size.

[j52c]

Hi.

A very big thankyou to Ignition for his help.
Everything seems to be ok now,