NTL Digitial Cable Television - Shoddy Service - Page 2

gizzmo · 29-12-2004, 16:59

Quote:

Originally Posted by Scooby

My friend waited/is waiting 2 weeks for sky to come and fix a fault over the festive period .....so the grass isn't always greener, and as OB says if you think that, that is distress you should get out more

Getting out more has nothing to do with it - there is no need to get personal.
XMAS day - the world is closed - so it's my choice if I choose to sit at home and watch TV on that day.....that's what I'm paying for......got nothing to do with whether I have an adequate social life or not.

paulyoung666 · 29-12-2004, 17:02

Quote:

Originally Posted by gizzmo

Getting out more has nothing to do with it - there is no need to get personal.
XMAS day - the world is closed - so it's my choice if I choose to sit at home and watch TV on that day.....that's what I'm paying for......got nothing to do with whether I have an adequate social life or not.

quite right , although i dont think he was being ' personal ' just trying to point out that there is more to life than dtv

edit :- a word of advise , try not to get drawn into things , it only wakes the mods up

Graham F · 29-12-2004, 17:15

Quote:

Originally Posted by gizzmo

Getting out more has nothing to do with it - there is no need to get personal.
XMAS day - the world is closed - so it's my choice if I choose to sit at home and watch TV on that day.....that's what I'm paying for......got nothing to do with whether I have an adequate social life or not.

nothing personal abt it, just trying to point out that not having dtv is not the end of the world, lets face facts here.....all services have faults from time to time. waiting 7 days to get it fixed over xmas IMO is acceptable, you have been given comp for the days without it and i honeslty hope you don't get anymore as i don't hink your case warrants it again only my opinion

29-12-2004, 17:36

Quote:

Originally Posted by gizzmo

NB - The main box in the living room is not experiencing any issues.

Am I reading this correctly? I.e. is it only in the bedroom that you had no TV for seven days?

digitalvictor · 29-12-2004, 22:51

Quote:

Originally Posted by orangebird

Distress?????????????? Caused by missing a television programme?

Give over.....

Fancy losing half your family, your home and your friends in Thailand due to an earthquake under the sea..... THAT'S DISTRESS.

NTL Staff.

digitalvictor · 29-12-2004, 23:04

Sorry to say but I expect a 24/7 service from a company which offers a 24/7 service. I do not expect to be without my TV, Broadband or phone for one minute if I can help it.

Unfortunately too many members of this forum work for NTL and are apologists for them. I repeat what I have said in other threads. If NTL can't supply the goods move over and let someone else play.

NTL takes our money but baulks at supplying good quality service. Who cares that its Xmas? Easter? Friday? Sunday?

We all pay enough for NTL to employ people to fix our problems as and when they occur.

No I don't feel sorry for staff working on Xmas Day or Easter Sunday. Me or my family have worked Bank Holidays all our lives. Don't play the sympathy card!!

**Mick** · 29-12-2004, 23:04

I really do not think there is any need to relate the current issues with the quake thats caused thousands of deaths, yes it is very distressing loosing loved ones over than not having no tv for a week but I really feel it should not of been brought up in this thread at all.

threadbare · 29-12-2004, 23:27

Quote:

Originally Posted by digitalvictor

Sorry to say but I expect a 24/7 service from a company which offers a 24/7 service. I do not expect to be without my TV, Broadband or phone for one minute if I can help it.

Unfortunately too many members of this forum work for NTL and are apologists for them. I repeat what I have said in other threads. If NTL can't supply the goods move over and let someone else play.

NTL takes our money but baulks at supplying good quality service. Who cares that its Xmas? Easter? Friday? Sunday?

We all pay enough for NTL to employ people to fix our problems as and when they occur.

No I don't feel sorry for staff working on Xmas Day or Easter Sunday. Me or my family have worked Bank Holidays all our lives. Don't play the sympathy card!!

If you require any faults you have fixed "as and when" I would suggest that you move over to a business tarriff and pay for an agreed SLA. The residential phone, TV and broadband service is not provisioned with guarantees of being fault free, nor does it have a short "as and when" SLA, and as such the price structure reflects this.

You may want to familiarise yourself with ntl's terms of service.

digitalvictor · 29-12-2004, 23:36

Quote:

Originally Posted by threadbare

If you require any faults you have fixed "as and when" I would suggest that you move over to a business tarriff and pay for an agreed SLA. The residential phone, TV and broadband service is not provisioned with guarantees of being fault free, nor does it have a short "as and when" SLA, and as such the price structure reflects this.

You may want to familiarise yourself with ntl's terms of service.

The Sale of Goods Act "fit for the purpose" Trade Description etc etc.
Why do you want to weasel out of providing a quality service?

Tristan · 29-12-2004, 23:42

Quote:

Originally Posted by digitalvictor

The Sale of Goods Act "fit for the purpose" Trade Description etc etc.
Why do you want to weasel out of providing a quality service?

Why do you say "you"?

By the way, did you ever read the contract you signed? It said (and I can't remember the exact wording, but maybe someone can dig it out) "we do not guarantee that the service we provide will be fault-free. We will make reasonable efforts to fix faults after you notify us".

Now out of curiousity, what would you consider a reasonable timeframe?

threadbare · 29-12-2004, 23:43

Quote:

Originally Posted by digitalvictor

The Sale of Goods Act "fit for the purpose" Trade Description etc etc.
Why do you want to weasel out of providing a quality service?

please don't turn this into Pace vs Samsung thread. you have been put in your place wrt that so please go and eat your humble pie.

Marge · 29-12-2004, 23:43

10. Faults and Matters Affecting the Services

10.1 We cannot guarantee that the Services will be fault free. If a fault occurs you should notify us by contacting our customer management centre.

from the T&C

digitalvictor · 29-12-2004, 23:47

Quote:

Originally Posted by threadbare

please don't turn this into Pace vs Samsung thread. you have been put in your place wrt that so please go and eat your humble pie.

Threadbare...you are talking out of the back of your head..go back and read the thread. :o :o :o

digitalvictor · 29-12-2004, 23:54

Quote:

Originally Posted by Debsy42

10. Faults and Matters Affecting the Services

10.1 We cannot guarantee that the Services will be fault free. If a fault occurs you should notify us by contacting our customer management centre.

from the T&C

And what will customer management centre do?
I want my service fixed asap.
Where does it say 7 days is acceptable?
I want an engineer the same day if possible.
Why are you guys giving me a hard time on this issue? Don't you want good service too?

threadbare · 29-12-2004, 23:56

Quote:

Originally Posted by digitalvictor

Threadbare...you are talking out of the back of your head..go back and read the thread. :o :o :o

that's ok I only need to read it once.

I think you may need to read my posts again though, but to save you the trouble, let me reiterate. you do not pay enough for engineer to be on your beck and call.

(it might help if you read it s l o w e r)