General : Problems with 360 box since it was updated.

[libra]

Our Virgin 360 box was updated a few weeks ago, since then the colours are weird and very dark. In GB News the captions of news that run along the bottom are so dark they are hardly readable. I messed about with the colours on the tv thinking it was that but no difference. The apps and menus are also dark, and at times you can barely see them, then suddenly everything is bright again.
I googled it to see what I could do to fix it and according to google and AI its a known problem with the 360 boxes when they do an update. They give quite a few solutions i.e changing the resolution amongst other things, turn off eco mode etc. Tried all of that but to no avail. Any ideas anyone?

[1701-e]

In GB News the captions of news that run along the bottom are so dark they are hardly readable

To be fair, those captions are unreadable but nothing to do with VM
lol

[Itshim]

Originally Posted by 1701-e

To be fair, those captions are unreadable but nothing to do with VM
lol

Have no problems don't use via any sort of service from virgin

[gunner45]

I have no problem, my version is 5.28. Do you have a later version?

It seems as if SDR content being mis‑flagged as HDR and your problem can be caused by HDMI/HDCP negotiation, so check that your TV's HDMI port is configured for UHD. I have these settings for my Philips OLED:

HDMI Ultra HD: for HDMI 1 it's set to Optimal*
In SDR mode: HDR Perfect is set to Off

*Other makers use terms like:
“HDMI Ultra HD Deep Colour” (LG)
“Input Signal Plus” (Samsung)
“Enhanced Format” (Sony)

If you change your setting reboot the TV 360.