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Hi, I have a SuperLive Plus CCTV setup and the ability to view the CCTV image online has stopped. Everything works ok on the physical box/hard drive recorder but I can no longer view via the app/remotely.
After checking all the status info I can see that the network status is showing the DHCP for both IPv4 & IPv6 as "Failure".
I'm assuming that this is why the app is not able to show the video output. I have followed all the instructions I can find e.g. rebooting, reinstalling etc. but still no joy.
Can anyone help or advise, please?
I have the Virginmedia Hub 5 and the SuperLive is connected via Ethernet through a tp-link adapter.
Got no real idea what I am talking about here but I assume that is meaning it is not being assigned an IP by the network. You say you are using a TP link adapter? is this a wifi extender or something else? maybe that part of the network is down. Can you see the set up assigned IP in the tp link app or VM router pages?
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yeah, I was also thinking along the IP not assigned thing.
My off the cuff 'duct tape' thought, has the VM hub been reset and no longer in the . . is it 'radio' mode ? . . that lets it pass through to the TP link.
I don't really understand it, I just know it has to be altered so my TP Link router works
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