Moans and Pet Hates

[Carth]

Finally, after much jumping through of hoops and being FORCED to give out my mobile number I can view the bill . . it's wrong as far as I can see . . no explanation (in plain English) of why, so it's a phone call tomorrow with a few questions . . and I'm already in a foul mood with VM so it may not go well

[SnoopZ]

Not happy, I left VM and I returned my VM kit to them I've got tracking proof that they received it on 14th April but their text message to me just now says a £155 charge has been applied to my account and they will refund it when they receive the kit back! It's things like this that stress me out.

Just logged into My Virginmedia and can't see anything about this charge currently, so I'm hoping that text message was just an automated text by their due date, has anyone else had this experience and it has sorted itself out?

[thenry]

Email the CEO office. You should if available opted for collection of your kit. That way you can get them to sign it off on the spot.

[SnoopZ]

Originally Posted by thenry

Email the CEO office. You should if available opted for collection of your kit. That way you can get them to sign it off on the spot.

I don't think I had a collection option but this wouldn't be possible as I don't work from home.

Currently in an Instagram chat with them so let's see how that goes as I don't want to phone up, so if this gets no where I'll be emailing the CEO office if a bill actually shows up.

I'll try their other VM site chat over the weekend too.

[Jaymoss]

Originally Posted by SnoopZ

Not happy, I left VM and I returned my VM kit to them I've got tracking proof that they received it on 14th April but their text message to me just now says a £155 charge has been applied to my account and they will refund it when they receive the kit back! It's things like this that stress me out.

Just logged into My Virginmedia and can't see anything about this charge currently, so I'm hoping that text message was just an automated text by their due date, has anyone else had this experience and it has sorted itself out?

I hope you cancelled your DD

[SnoopZ]

Originally Posted by Jaymoss

I hope you cancelled your DD

I did.

---------- Post added at 19:42 ---------- Previous post was at 19:06 ----------

Originally Posted by SnoopZ

I don't think I had a collection option but this wouldn't be possible as I don't work from home.

Currently in an Instagram chat with them so let's see how that goes as I don't want to phone up, so if this gets no where I'll be emailing the CEO office if a bill actually shows up.

I'll try their other VM site chat over the weekend too.

Not getting anywhere on these security questions, they asked what my last bill was I said £0.00, they ask when my next bill date was I said I don't have a next bill date because I've left VM! They now say they can send a letter and it'll take 3-5 working days to get everything updated and this is just to get through security.

They're so hopelessly bad it's a joke.

Every time i instantly reply they then don't reply for another 20 odd mins and they close at 8pm.

I'll try messaging the other chat after work tomorrow.

---------- Post added at 19:49 ---------- Previous post was at 19:42 ----------

I'm going to relax as this is what I got from Google AI.

Take Action Based on Tracking Status
If you have a tracking receipt showing delivery: Ignore the text messages. They are automated, and it can take up to 21 days for the warehouse to process the kit and update your account, even if it has already been delivered.

[Mr K]

Originally Posted by SnoopZ

I did.

---------- Post added at 19:42 ---------- Previous post was at 19:06 ----------



Not getting anywhere on these security questions, they asked what my last bill was I said £0.00, they ask when my next bill date was I said I don't have a next bill date because I've left VM! They now say they can send a letter and it'll take 3-5 working days to get everything updated and this is just to get through security.

They're so hopelessly bad it's a joke.

Every time i instantly reply they then don't reply for another 20 odd mins and they close at 8pm.

I'll try messaging the other chat after work tomorrow.

---------- Post added at 19:49 ---------- Previous post was at 19:42 ----------

I'm going to relax as this is what I got from Google AI.

Take Action Based on Tracking Status
If you have a tracking receipt showing delivery: Ignore the text messages. They are automated, and it can take up to 21 days for the warehouse to process the kit and update your account, even if it has already been delivered.

This is why VM have closed their community forum. They don' t want their continually dire CS out there, for all to see.

[Carth]

I've had a very busy day today, far too busy to spend an hour or more listening to 'elevator' music waiting for Virgin to answer the phone . . so I haven't rang them (yet).

As an extra annoyance, I mentioned to the wife how I was seriously considering changing internet provider . . and got shot down in flames

It seems she is very much against the hassle of change, and is quite happy with what we have . . as she always is until the price goes up an extra £25 a month

My only recourse now is probably to ring, query the bill, then beg and plead (lol) for some discounts when the contract renews in 3 weeks (I also hate being a bloody hypocrite, which is what I now feel like)

[Anonymouse]

Ads in games. Bad enough in themselves - especially when (yes, Micro$oft, I'm looking at you and Bubble!) you often get an ad before the game even starts. But when an ad says 'not in-game footage' or 'not actual game play', the only question that springs to mind is:

"In that case, WHY BLOODY BOTHER, THEN?! AT LEAST SHOW THE ACTUAL GAME!!!"

[Carth]

I always thought (probably wrongly) that adverts were simply some kind of wheeze that companies used as a Tax offset or something.

They're also something that TV companies use to reduce an hour long program down to 40 minutes of actual content

[thenry]

Hows your VM quest going

[Carth]

Originally Posted by thenry

Hows your VM quest going

it's all on hold for now, at my age you've definitely had time to learn that no matter how bad things are, nothing compares with the wife 'advising' you not to do something . . or else

[thenry]

You'll love the hold music that fades in and out