Moans and Pet Hates

[Carth]

Finally, after much jumping through of hoops and being FORCED to give out my mobile number I can view the bill . . it's wrong as far as I can see . . no explanation (in plain English) of why, so it's a phone call tomorrow with a few questions . . and I'm already in a foul mood with VM so it may not go well

[SnoopZ]

Not happy, I left VM and I returned my VM kit to them I've got tracking proof that they received it on 14th April but their text message to me just now says a £155 charge has been applied to my account and they will refund it when they receive the kit back! It's things like this that stress me out.

Just logged into My Virginmedia and can't see anything about this charge currently, so I'm hoping that text message was just an automated text by their due date, has anyone else had this experience and it has sorted itself out?

[thenry]

Email the CEO office. You should if available opted for collection of your kit. That way you can get them to sign it off on the spot.

[SnoopZ]

Originally Posted by thenry

Email the CEO office. You should if available opted for collection of your kit. That way you can get them to sign it off on the spot.

I don't think I had a collection option but this wouldn't be possible as I don't work from home.

Currently in an Instagram chat with them so let's see how that goes as I don't want to phone up, so if this gets no where I'll be emailing the CEO office if a bill actually shows up.

I'll try their other VM site chat over the weekend too.

[Jaymoss]

Originally Posted by SnoopZ

Not happy, I left VM and I returned my VM kit to them I've got tracking proof that they received it on 14th April but their text message to me just now says a £155 charge has been applied to my account and they will refund it when they receive the kit back! It's things like this that stress me out.

Just logged into My Virginmedia and can't see anything about this charge currently, so I'm hoping that text message was just an automated text by their due date, has anyone else had this experience and it has sorted itself out?

I hope you cancelled your DD

[SnoopZ]

Originally Posted by Jaymoss

I hope you cancelled your DD

I did.

---------- Post added at 19:42 ---------- Previous post was at 19:06 ----------

Originally Posted by SnoopZ

I don't think I had a collection option but this wouldn't be possible as I don't work from home.

Currently in an Instagram chat with them so let's see how that goes as I don't want to phone up, so if this gets no where I'll be emailing the CEO office if a bill actually shows up.

I'll try their other VM site chat over the weekend too.

Not getting anywhere on these security questions, they asked what my last bill was I said £0.00, they ask when my next bill date was I said I don't have a next bill date because I've left VM! They now say they can send a letter and it'll take 3-5 working days to get everything updated and this is just to get through security.

They're so hopelessly bad it's a joke.

Every time i instantly reply they then don't reply for another 20 odd mins and they close at 8pm.

I'll try messaging the other chat after work tomorrow.

---------- Post added at 19:49 ---------- Previous post was at 19:42 ----------

I'm going to relax as this is what I got from Google AI.

Take Action Based on Tracking Status
If you have a tracking receipt showing delivery: Ignore the text messages. They are automated, and it can take up to 21 days for the warehouse to process the kit and update your account, even if it has already been delivered.

[Mr K]

Originally Posted by SnoopZ

I did.

---------- Post added at 19:42 ---------- Previous post was at 19:06 ----------



Not getting anywhere on these security questions, they asked what my last bill was I said £0.00, they ask when my next bill date was I said I don't have a next bill date because I've left VM! They now say they can send a letter and it'll take 3-5 working days to get everything updated and this is just to get through security.

They're so hopelessly bad it's a joke.

Every time i instantly reply they then don't reply for another 20 odd mins and they close at 8pm.

I'll try messaging the other chat after work tomorrow.

---------- Post added at 19:49 ---------- Previous post was at 19:42 ----------

I'm going to relax as this is what I got from Google AI.

Take Action Based on Tracking Status
If you have a tracking receipt showing delivery: Ignore the text messages. They are automated, and it can take up to 21 days for the warehouse to process the kit and update your account, even if it has already been delivered.

This is why VM have closed their community forum. They don' t want their continually dire CS out there, for all to see.