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1.had net on off for months and tv box .
terms was £9 a day auto compo.
2024 problems reported they failed to swap box or router .
2025 april was
3rd april loss of service credit in account £400.00
7th april they took it back ...
screen shots taken b4 i rang them .
its not there . was never there .
we no records of this £400.00
sent proof ceo was in error .
i was not happy we send u dead lock .
ombusman reply we paid him 3rd april 2025 no proof shown .
we not paying him again .
forced to pay they said he as it already in account show proof virgin media .
REFUSED TO SHOW THEM ANY PROOF .
JULY 2025 PAID £400.00 TO ME.
DEC HAD PROBLEMS WITH MONEY SO LOADED ACCOUNT WITH £500.00
problems with a service and then the fireworks hit the toilet .
u got money £400.00 x 2 we want the £400.00 back .
they said we look in to it 11th dec 2025 and get back to u 14th dec 2025.
checked account and was taken out .
12th dec manager looked and was error i paid it back in ur account with the words as follows ......
IM UNSURE MY RIGHT AS NOW .
DUE TO THE £400.00 IN COMPO PAID WE ARE LOCKING YOUR ACCOUNT WITH ANY GOOD WILL THIS IS FROM THE MANAGER TEAM IN CEO TEAM .
AS U HAD £400.00 IN COMPO FROM USE AND WE HERE TO MAKE MONEY NOT LOSE IT .
WE ARE BLOCKED ANY GOOD WILL ON THIS CONTRACT AND NEW CONTRACTS IF U STAY WITH USE.
OR U CAN LEAVE NOW AND WE WANT CHARGE U ANY FEES .
THAT IS THE ONLY OFFER WE OFFERING U JASON .
I ASKED FOR MANAGER HE COME BACK WE ARE NOT OFFERING U ANY MORE GOODWILL OR DISCOUNTS JUST THE NEW CONTRACT PACKAGE DEAL .
AND NO OTHERS DISCOUNTS IN THE CONTRACT TERMS .
customer 25+ years plus .
means nothink
the £400.00 was due and good job i check my account .
as if i never i be £400 less .
can they force the terms no good will on new contracts
new contract wips out all compo cases ?
thanks for any help
im sure they cant change there terms no goodwill or compo
I suggest you walk away and calm down before posting again.
This is not the place for mindless unproven ranting against members.
Consider yourself lucky you havent been warned for the PM you sent.
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