Virign Media compo refused due to ombusman.

[jasonukuk1]

1.had net on off for months and tv box .
terms was £9 a day auto compo.

2024 problems reported they failed to swap box or router .

2025 april was


3rd april loss of service credit in account £400.00
7th april they took it back ...


screen shots taken b4 i rang them .


its not there . was never there .
we no records of this £400.00

sent proof ceo was in error .
i was not happy we send u dead lock .


ombusman reply we paid him 3rd april 2025 no proof shown .
we not paying him again .

forced to pay they said he as it already in account show proof virgin media .

REFUSED TO SHOW THEM ANY PROOF .

JULY 2025 PAID £400.00 TO ME.


DEC HAD PROBLEMS WITH MONEY SO LOADED ACCOUNT WITH £500.00

problems with a service and then the fireworks hit the toilet .

u got money £400.00 x 2 we want the £400.00 back .

they said we look in to it 11th dec 2025 and get back to u 14th dec 2025.


checked account and was taken out .

12th dec manager looked and was error i paid it back in ur account with the words as follows ......


IM UNSURE MY RIGHT AS NOW .
DUE TO THE £400.00 IN COMPO PAID WE ARE LOCKING YOUR ACCOUNT WITH ANY GOOD WILL THIS IS FROM THE MANAGER TEAM IN CEO TEAM .

AS U HAD £400.00 IN COMPO FROM USE AND WE HERE TO MAKE MONEY NOT LOSE IT .


WE ARE BLOCKED ANY GOOD WILL ON THIS CONTRACT AND NEW CONTRACTS IF U STAY WITH USE.


OR U CAN LEAVE NOW AND WE WANT CHARGE U ANY FEES .
THAT IS THE ONLY OFFER WE OFFERING U JASON .


I ASKED FOR MANAGER HE COME BACK WE ARE NOT OFFERING U ANY MORE GOODWILL OR DISCOUNTS JUST THE NEW CONTRACT PACKAGE DEAL .
AND NO OTHERS DISCOUNTS IN THE CONTRACT TERMS .


customer 25+ years plus .

means nothink


the £400.00 was due and good job i check my account .
as if i never i be £400 less .




can they force the terms no good will on new contracts

new contract wips out all compo cases ?


thanks for any help


im sure they cant change there terms no goodwill or compo

TBH, I'm struggling to make any sense of this.

What is your question, and/or what help are you looking for exactly ?

[pip08456]

Must admit Paul I haven't a clue what the poster is on about.

[newapollo]

There's a thread (with screenshot of credit and returned credit ) which appears to be by the OP in the VM community forum.

https://community.virginmedia.com/di...ammers/5654847

[jasonukuk1]

Virgin media staff are here when u dont want them

giving a customer knightmare and joking over wife who passed from breast cancer 24th 2022
they was happy she was died
pay ur bill WIFE DEAD U NEED TO PAY UR BILL


but u make jokes over the ombusman and they taking the money back which was mine not there


and make a joke they do over my wife and now the ombusman

TOOK MONEY WHICH WAS MINE NOT THERES
I WON
THEY WOULD WAIT FOR THE MONTH WHEN WIFE PASSED

THEY ARE SICK VIRGIN MEDIA

HAPPY TO TAKE £429.14 FROM CUSTOMER BUT WANTED £90 THERE FEE ON TIME OR CUT OFF.