Moans and Pet Hates - Page 610

SnoopZ · Today, 17:30

Ive spent the last 2hrs in Virginmedia Instagram chat with a request to cancel my services and have gone through all the security and given the reason why. I also pointed out I'm hard of hearing when on the phone, so 2hrs later their final message is to phone them to complete my cancellation request!!! So I'm stressed and not happy now as it was going so well.

thenry · Today, 18:01

Fire off a CEO addressed email. Get some compo for not being disable friendly.

SnoopZ · Today, 18:12

Quote:

Originally Posted by thenry

Fire off a CEO addressed email. Get some compo for not being disable friendly.

I've managed to get the normal live chat working I had to use Google Chrome to see the button, so I think a human is now processing it.

Normally I can use a phone, hearing isn't hopeless but when I tried last week the line was too quiet so gave up.

So far I'm impressed how easy it is going on live chat, I tried WhatsApp and they have never replied in over 2 weeks. Lol

Edit - all done that took all afternoon!

Edit 2 - just got the email confirmation and a phone call at the same time so I guess that'll be VM trying to keep me, I'm not answering it. I'm expecting the mobile to ring next!