350M : Back with VM

[VX1953]

Hi Guys.

Just re-signed back with VM on their M250 package, but because I'm with O2 it's been upped to the M350 service, hopefully the Hub will arrive on Saturday on Self Installation.

Was originally with Cable Midlands 512k service, then Telewest and finally VM until I left in Jan this year due to not getting a good deal on renewal and went with a local based Openreach Service Provider on a 12 month contract, but could only get a 67 Mbps VDSL service which ended up at just over 42 Mbps at my TP-Link Router despite my ISP telling me the VDSL Service to me is fine.
Full Fibre from Openreach, Cityfibre etc is not available here yet just outside Telford just yet though an Openreach email said that a year ago FTTP was on its way but no date offered.

After being finally on Virgin's M500, I found the VDSL 42Mbps service slow and lately webpages at times have been taking 5 seconds to load and Video streaming suffering with a buffering issue at times so decided to bite the bullet and go back to VM and a VM promise that I can claim my leaving fees up to £200, though I think my final VDSL service bill will be around £75.

The only thing I don't like so for is the VM 24 month contracts.

Originally Posted by VX1953

The only thing I don't like so for is the VM 24 month contracts.

Thats one reason I would never go back, 24M is just too long to be tied to one ISP.

[VX1953]

It is too long but nearly every BB and Phone Service is on or moving to 24 month contracts.

Got sent a Hub 5 and set it up in Modem Mode to my TP-Link Router setup this afternoon and getting nearly 340Mbps on my Toshiba Laptop via 5Ghz Wifi and the full 360 on my Desktop PC Ethernet connection with Windows 10 and also Windows 7. When I first setup I noticed I was only getting 168 Mbps on OOKLA's Speedtest and 163Mbps on Virgin's Broadband speed checker, phoned Virgin's Tech Support and they did their checks and got a Engineer call booked for Tuesday, about 2 hours later on checking the Download speeds had gone up, so might just cancel the Techie visit.

Got told by the Asian call center Guy that you can't get the full speed downloads on the M350 and above packages when in Modem mode, told him that was a load of b*****ks, I told him that 9 months ago prior to leaving VM I was getting the full M500 package on the Hub 3 in Modem Mode and the same TP-Link Router, he shut up after that.

[spiderplant]

Originally Posted by Paul

24M is just too long to be tied to one ISP.

That depends on your priorities. My ISP offered me 18 months. I asked if they could do 24 instead, which they did. Two years of peace.

[Inactive Digital]

I wouldn't mind a 2 year contract if the price I was paying at the end resembled something like the price I was paying at the start. With VM though that extra 6 months of peace costs £48. I'd rather call retentions 6 months earier, as that 20 minute call would be pretty lucrative. It will be interesting to see what, if anything, Ofcom does next about mid-contract rises.

Welcome back OP. It sounds like we live close by one another. There's no full fibre here either and the max I can get on Openreach is 37mb (if I could get a line into my house!). So its VM or mobile broadband for me - a little bit of competition would be nice. Openreach are apparently due to lay full fibre from my exchange next year.