General TV360 - Page 14

nodrogd · 29-06-2025, 10:59

Quote:

Originally Posted by nomadking

I seem to remember that the scart output was copy protected. HDMI output is copy protected with HDCP.

The analogue SCART output on the TiVO 500 is unencrypted. Broadcasters would have to use Macrovision blocking to prevent this low resolution copying, but in practice they very rarely did, so if you have one of these boxes you should still be able to use it. The mini SCART on the V6 TiVO is disabled, but if you have a V6 you can keep it as they are still supported.

mike @ home · Yesterday, 16:48

Hi All.
I have just got this email off VM.

Email Heading.. Your TV box needs an upgrade.

Here is the contents of the email,
Hello Mike,
Just a heads up that the Virgin TV box you currently have is using old software, which means you aren’t getting the most out of your services.

The good news is, we can upgrade you to a new Virgin TV 360 box at no extra cost.

Choose how you upgrade

Sign in to My Virgin Media using the button below and request an upgrade. We’ll send you some bits and bobs in the post and guide you through the setup – no need to book an engineer visit.
or
Head to the ‘Apps and Games’ section on your telly box, select ‘Upgrade now’, then follow the steps on the screen. After that, we’ll send you everything you need in the post.

It may take up to 7 days to process your order after you request the upgrade.

What I want to know is... Can I just stay with the V6 set top box or will they force me to upgrade ?

Thank you for any help.

Mike.

japitts · Yesterday, 16:53

Quote:

Originally Posted by mike @ home

Hi All.
I have just got this email off VM.

[sni[]
What I want to know is... Can I just stay with the V6 set top box or will they force me to upgrade ?

If you're happy with the V6, you may remain on it. I had exactly the same email a few months back, ignored it, and am still happily using my V6.

There have been many similar reports on the VM community forum, the conversion is voluntary.

RichardCoulter · Yesterday, 16:56

They are trying to manipulate people into thinking that changing over is an inevitable process that you have to do.

As far as i'm aware V6 users can still keep their (IMO superior) box and don't have to change over.

mike @ home · Yesterday, 17:07

Thank you so much Richard, I can now relax.

I will stay with my V6.

djmagnifique · Yesterday, 20:43

I've had the email twice this year so far, first time was mid April and again last week.

I was recently affected by an issue where my IP address was routing to Stockton, California (it affected a lot of people in the Teesside area) and one useless person I spoke to at customer services was trying to convince me that upgrading my TV box would fix the routing issue.

mike @ home · Yesterday, 22:56

Hi, That's where I am, well just outside Saltburn.

RichardCoulter · Today, 02:41

Quote:

Originally Posted by djmagnifique

I've had the email twice this year so far, first time was mid April and again last week.

I was recently affected by an issue where my IP address was routing to Stockton, California (it affected a lot of people in the Teesside area) and one useless person I spoke to at customer services was trying to convince me that upgrading my TV box would fix the routing issue.

I suspect they are on commission to get people to move to the 360, so they may have known they were talking rubbish.