UK Energy Prices - Page 118

Ms NTL · 30-11-2022, 12:29

We had a 4 hour black out (or a local problem) this morning. How did they get my mobile number to text me?

Quote:

SSEN: Good Morning. This is a message from Paul at SSEN. We are pro-actively contacting you to let you know that we are aware of an unplanned power cut in your area. We are arranging a team of engineers to come out to get your power back on and at this stage we're aiming to do that by 08:30. If you require any additional support, please don't hesitate to call us on 105 or message us on WhatsApp https://wa.me/447342028546

SSEN: Good Morning. This is a message from Paul at SSEN. We are pro-actively contacting you to let you know that we are aware of an unplanned power cut in your area which may be affecting you. We are arranging a team of engineers to come out to get your power back on and at this stage we're aiming to do that by EIGHT THIRTY A M. We will keep you updated until your power is back on. If you require any additional support, please don't hesitate to call us on one zero five.

SSEN: We believe your power is now restored.

We're not expecting any further issues, however, if your power isn't restored or you lose power again, please contact us. We're very sorry for any disruption this has caused and thank you for your patience and understanding.

spiderplant · 30-11-2022, 13:05

Quote:

Originally Posted by Ms NTL

How did they get my mobile number to text me?

I get those messages on my work phone (which I have previously used to report power outages) but not my personal one

1andrew1 · 30-11-2022, 13:39

Quote:

Originally Posted by Ms NTL

We had a 4 hour black out (or a local problem) this morning. How did they get my mobile number to text me?

Would your energy provider have passed it on as part of their contract with your local energy infrastructure owner? It's not marketing, it's a service text message.

spiderplant · 30-11-2022, 14:11

Quote:

Originally Posted by 1andrew1

Would your energy provider have passed it on as part of their contract with your local energy infrastructure owner? It's not marketing, it's a service text message.

Definitely not what happened in my case, as Mrs P is the account holder, not me.

1andrew1 · 30-11-2022, 14:16

Quote:

Originally Posted by spiderplant

Definitely not what happened in my case, as Mrs P is the account holder, not me.

So maybe it's geographical then via your phone provider as part of essential emergency information?

spiderplant · 30-11-2022, 14:19

Quote:

Originally Posted by 1andrew1

So maybe it's geographical then via your phone provider as part of essential emergency information?

Nope, because my personal phone doesn't get them

**Chris** · 30-11-2022, 14:35

They have probably requested mobile numbers where necessary to fill in gaps in their records. If you’ve previously called your DNO then they will have your number on file, if you haven’t, they have most likely filled in the gap with data from the supplier who controls your meter.

Chrysalis · 30-11-2022, 16:37

I believe if you on the priority register it might be passed on so you get alerts.

Ms NTL · 30-11-2022, 18:24

The smart meter has a battery that notified them of the power cut. My smart meter is associated with my mobile number and thus the text. I had forgotten that I gave the mobile number to the installer.

Tinky · 01-12-2022, 08:42

Octopus want to lower our monthly payment from £136.18 to £120.32 and we are in credit by £481.60. We're staying safe and keeping things as they are, we don't want any nasty shocks.

Jaymoss · 01-12-2022, 08:56

Quote:

Originally Posted by Tinky

Octopus want to lower our monthly payment from £136.18 to £120.32 and we are in credit by £481.60. We're staying safe and keeping things as they are, we don't want any nasty shocks.

I have pulled £40 out of mine for some extra spends. I am not expecting to get the WHD this year due to the changes even though I have had it every other year but I have run an estimated budget for April with energy increases and the new ESA rates and I am ok

**Paul** · 01-12-2022, 15:08

Quote:

Originally Posted by Tinky

Octopus want to lower our monthly payment from £136.18 to £120.32 and we are in credit by £481.60. We're staying safe and keeping things as they are, we don't want any nasty shocks.

Thats a lot of your money they have.

I switched to Variable DD, which means they just work out my bill each month (around the 21st) and then debit that amount two weeks later.

I keep my money (and interest) until its needed.

Mr K · 01-12-2022, 15:30

Quote:

Originally Posted by Tinky

Octopus want to lower our monthly payment from £136.18 to £120.32 and we are in credit by £481.60. We're staying safe and keeping things as they are, we don't want any nasty shocks.

You might have a nasty shock if Octopus went bust with your money !

Jaymoss · 01-12-2022, 16:02

Quote:

Originally Posted by Mr K

You might have a nasty shock if Octopus went bust with your money !

why it is all protected and has been across all the suppliers gone bust over the last few years

Mr K · 01-12-2022, 19:52

Quote:

Originally Posted by Jaymoss

why it is all protected and has been across all the suppliers gone bust over the last few years

Getting you final bill and any credit transferring to a new supplier can take several months after a collapse ( I know!)
Best not to build up hundreds of pounds of credit, it's not for your benefit.