Virgin Media Customer Service- Your Personal Experience

[Gavin-D]

What sort of deals are folk getting at the moment to stay when your contract is up? Mine runs out in 4 weeks, and it will go up to above £100.

Seriously thinking of ditching VM as bar the fast internet I can get the other channels I watch through streaming services.

[Jaymoss]

I will be renegotiating end of the month. I called a couple of months back and said I can not afford to pay any more than I am now due to the credit crisis and he said he would put a not on my account to renew the deal I am not now. I will not accept that as there will be an increase next year so the only deal I will take will be £3 to 5 less than I am on now.

More than happy to walk. I am single and can live with slower speeds if I have to

[jfman]

I binned VM to go to Now. Got about £100 in compensation from Openreach due to delayed install, plus £80 cash back. After 4 months joined VM again with mates rates. Paying less for everything plus an O2 SIM than I did for 200 meg, a Vodafone SIM and whatever XL TV gets called these days.

[Gavin-D]

My contract expires on August 2nd would I have to wait until the 3rd to give notice of intention to leave, or can it be done in advance?

[Rillington]

Call wait times seen to be lengthy.

[Mr K]

Originally Posted by Rillington

Call wait times seen to be lengthy.

They are and if its an overseas call centre you have to hang up and start again, as you'll wasting your time trying to negotiate a new deal.
If a Scotsman answers, you're in !

[Chris James]

Originally Posted by Mr K

They are and if its an overseas call centre you have to hang up and start again, as you'll wasting your time trying to negotiate a new deal.
If a Scotsman answers, you're in !

I got my latest deal by opening a live chat. Started then I was asked if I wanted to continue through WhatsApp which I accepted (meaning a full record of the chat). It began by being told that as my current 18 month contract ended in 8 weeks' time this was the ideal time to negotiate. Might have been sales talk but my monthly bill was due to go up from £99 to £142. Negotiated for an HOUR and got a new contract for £92 with amazing extra benefits that I wasn't expecting e.g. Sky UHD, Netflix, Free landline calls extended to 40 countries abroad, 1gb internet speed (from 600) etc.

[joglynne]

Originally Posted by Chris James

I got my latest deal by opening a live chat. Started then I was asked if I wanted to continue through WhatsApp which I accepted (meaning a full record of the chat). It began by being told that as my current 18 month contract ended in 8 weeks' time this was the ideal time to negotiate. Might have been sales talk but my monthly bill was due to go up from £99 to £142. Negotiated for an HOUR and got a new contract for £92 with amazing extra benefits that I wasn't expecting e.g. Sky UHD, Netflix, Free landline calls extended to 40 countries abroad, 1gb internet speed (from 600) etc.

Well done. My current contract ends in a couple of months so I shall try the same route. I hate phoning up and having to say I want to leave (which would be a lie) just so that I can get through to retentions. Your way seems a lot better.

[jambul]

Originally Posted by Rillington

Call wait times seen to be lengthy.

To be fair, on the last 2 occasions that I have phoned them they answered pretty quickly.

[Mythica]

Originally Posted by Chris James

I got my latest deal by opening a live chat. Started then I was asked if I wanted to continue through WhatsApp which I accepted (meaning a full record of the chat). It began by being told that as my current 18 month contract ended in 8 weeks' time this was the ideal time to negotiate. Might have been sales talk but my monthly bill was due to go up from £99 to £142. Negotiated for an HOUR and got a new contract for £92 with amazing extra benefits that I wasn't expecting e.g. Sky UHD, Netflix, Free landline calls extended to 40 countries abroad, 1gb internet speed (from 600) etc.

When you recontract, does it do anything to the O2 side? The reason I ask is because my father passed away, I've took over his VM but we have cancelled O2 as I don't need the sim. I don't want to recontract to find I'll have to pay o2 again.

[Chris James]

Originally Posted by Mythica

When you recontract, does it do anything to the O2 side? The reason I ask is because my father passed away, I've took over his VM but we have cancelled O2 as I don't need the sim. I don't want to recontract to find I'll have to pay o2 again.

When you negotiate a new contract, you can have what you like, so if you don't want O2 mobile then drop it. As I understand it you can't carry on with your father's contract you will have to negotiate a brand new contract in your name.

[Mythica]

Originally Posted by Chris James

When you negotiate a new contract, you can have what you like, so if you don't want O2 mobile then drop it. As I understand it you can't carry on with your father's contract you will have to negotiate a brand new contract in your name.

No, I've already took over my dad's VM and we have cancelled his O2.

[jfman]

Since I recontracted my parents account the O2 and Virgin accounts have essentially been separate. When I recontracted with VM they never mentioned the sim. It just stayed the same.

The only think might be you lose double speed volt (if you have it).

[Mythica]

Originally Posted by jfman

Since I recontracted my parents account the O2 and Virgin accounts have essentially been separate. When I recontracted with VM they never mentioned the sim. It just stayed the same.

The only think might be you lose double speed volt (if you have it).

There is a question I have about that. When you sign in My VM and go to renew your package. It states -

"Choose this deal and keep your current Virgin Media plan without losing anything."

Where would you stand if they then took you down to 500Mb from 1Gb?

[jfman]

If it gives you a package breakdown that says 1 gig broadband and it makes no reference to Volt upgrades in the text or small print, pretty good?