Please can someone help me leave Virgin Media - every time I call they raise my price

[N00N00]

This year Virgin Media agreed to waive a £3.25 increase on my bill with no new contract, meaning I paid £30 per month.

As usual, they were lying and still charged me £33.25 last month, therefore breaking the contract. I asked billing to charge the correct price of £30 which they promised to do, but instead they’re now decided to charge me £48 per month, an increase of £48. In total I’ve spent EIGHT HOURS trying to fix this and every time I call they just make everything worse.

I’m fed up of this company stealing my money and therefore I wish to leave immediately but simply cannot trust anyone at the Philippines customer service office. The last person there even told me that the £48 bill was “valid” and they certainly don’t understand that they’re twice in breach of contract and so I’m not required to give notice. I can barely understand what half the staff are saying, and I’ve asked to talk to U.K. representatives, but apparently that’s not even possible now.

I have services established with alternative companies which was incredibly easy, not to mention cheaper. I just want the nightmare to end and to get back the money I’m owed.

Thanks.

[Halcyon]

Have you asked to be put through to cancellations?

[N00N00]

It’s just so ridiculous at this point that someone needs to step in please. Staff openly admit that they’re massively overcharging me and doing so illegally, yet not one will even put a stop to that.

Eight hours on the phone is more than enough effort on my part.

Originally Posted by N00N00

It’s just so ridiculous at this point that someone needs to step in please. Staff openly admit that they’re massively overcharging me and doing so illegally, yet not one will even put a stop to that.

Eight hours on the phone is more than enough effort on my part.

Just to be clear, no one on this site can "step in", we have no direct connection with VM.

[OLD BOY]

Originally Posted by N00N00

It’s just so ridiculous at this point that someone needs to step in please. Staff openly admit that they’re massively overcharging me and doing so illegally, yet not one will even put a stop to that.

Eight hours on the phone is more than enough effort on my part.

Go to the press. It’ll soon be sorted!

[Itshim]

Originally Posted by OLD BOY

Go to the press. It’ll soon be sorted!

Where's Richard when you need him and his contacts

[RichardCoulter]

Originally Posted by Itshim

Where's Richard when you need him and his contacts

I am more than happy to help if the OP sends me a private message.

[jfman]

Originally Posted by OLD BOY

Go to the press. It’ll soon be sorted!

Not sure I didn’t read/hear/understand the terms of a contract I agreed to is news, OB.

[GrimUpNorth]

Originally Posted by jfman

Not sure I didn’t read/hear/understand the terms of a contract I agreed to is news, OB.

Or maybe just say you didn't know it was a contract when you signed it, seems to be an acceptable way to get yourself out of a sticky situation .

[N00N00]

Originally Posted by RichardCoulter

I am more than happy to help if the OP sends me a private message.

Just spotted this, thanks.

Originally Posted by N00N00

Just spotted this, thanks.

Just be aware that he does not work for Virgin Media.

[N00N00]

Originally Posted by jfman

Not sure I didn’t read/hear/understand the terms of a contract I agreed to is news, OB.

The letters from Virgin Media admitted that the March price rise voided everyone’s contracts.

Originally Posted by N00N00

The letters from Virgin Media admitted that the March price rise voided everyone’s contracts.

No disrespect, but a supplier stating a contractual reality isn’t the admitting anything, it’s them telling a customer of their legal rights.