Error With Bills & Profile.
17-11-2020, 12:06
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#1
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R.I.P.
Join Date: Jun 2012
Location: Swansea, South Wales UK.
Age: 73
Services: XL Phone, XXXL Gig1 BB SH4 (wired).
Posts: 2,753
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Error With Bills & Profile.
For about 2 and a half months i've not been able to get my bills or view profile and change mail boxes etc. When u attempt i get the following message...
Oops, something's broken
We're sorry this isn't the page you wanted.
Ive also attached a screen shot of the error!
https://ibb.co/87ZhtKt
Ive had networks on the phone twice who can see the error but have so far been unable to track it down.
In wondering if anyone can help me out?
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17-11-2020, 12:35
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#2
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 68
Services: Premiere Collection
Posts: 43,444
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Re: Error With Bills & Profile.
Is this only from home?
Can you access your profile/bills from your phone (using mobile data, not WiFi)?
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17-11-2020, 18:03
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#3
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R.I.P.
Join Date: Jun 2012
Location: Swansea, South Wales UK.
Age: 73
Services: XL Phone, XXXL Gig1 BB SH4 (wired).
Posts: 2,753
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Re: Error With Bills & Profile.
Nope i cant access them at all from my main email address.
It happened about the same time i upgraded to 500mb broadband.
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17-11-2020, 18:16
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#4
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 68
Services: Premiere Collection
Posts: 43,444
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Re: Error With Bills & Profile.
Try resetting your password
__________________
Thank you for calling the Abyss.
If you have called to scream, please press 1 to be transferred to the Void, or press 2 to begin your stare.
If my post is in bold and this colour, it's a Moderator Request.
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18-11-2020, 03:23
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#5
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R.I.P.
Join Date: Jun 2012
Location: Swansea, South Wales UK.
Age: 73
Services: XL Phone, XXXL Gig1 BB SH4 (wired).
Posts: 2,753
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Re: Error With Bills & Profile.
I have done twice.
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18-11-2020, 16:52
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#6
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cf.geek
Join Date: Jan 2006
Location: Thornaby
Age: 50
Services: XL tv with 2x V6 boxes, M phone, 350Mb broadband
Posts: 806
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Re: Error With Bills & Profile.
Have you tried clearing your cookies or logging on in a private browser window?
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18-11-2020, 20:47
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#7
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R.I.P.
Join Date: Jun 2012
Location: Swansea, South Wales UK.
Age: 73
Services: XL Phone, XXXL Gig1 BB SH4 (wired).
Posts: 2,753
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Re: Error With Bills & Profile.
yes and even tried on a different device, its as if the pages its trying to reach arn't there but Virgin say are.
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