25-03-2020, 16:41
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#1
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cf.member
Join Date: Mar 2020
Posts: 4
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Moving House
Hello wonder if anyone can help?
We are moving home soon less than 2 weeks, unable to get hold of VM, not by phone, no even filled out form online, no replies, nothing. I don't want to b epaying for service at an address we are no longer living, what can We do? Thanks
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25-03-2020, 16:59
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#2
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 69
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,826
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Re: Moving House
Just keep trying on the phone. Or you could try their forum.
https://community.virginmedia.com/
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25-03-2020, 16:59
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#3
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cf.mega poster
Join Date: Oct 2009
Posts: 2,070
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Re: Moving House
You mean what you should have done, two weeks ago?
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25-03-2020, 17:26
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#4
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cf.mega poster
Join Date: Apr 2004
Location: Northampton
Services: Virgin Media TV&BB 350Mb,
V6 STB
Posts: 8,171
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Re: Moving House
Quote:
Originally Posted by RobboEdin
You mean what you should have done, two weeks ago?
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When I moved a few years ago, I only had less than a week of notice of the actual moving date. You may know that you are going to move at some point soon, but don't know exactly when.
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25-03-2020, 22:54
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#5
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cf.mega poster
Join Date: Dec 2016
Posts: 1,641
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Re: Moving House
Does anyone know what happens if you move house whilst in the middle of a fixed contract but where the new house is in an area not supported by Virgin?
I would have thought you could terminate without paying up the contract as Virgin can't supply, but can up you?
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25-03-2020, 22:56
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#6
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 62
Services: IDNet FTTP (1000M), Sky Q TV, Sky Mobile, Flextel SIP
Posts: 30,023
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Re: Moving House
Quote:
Originally Posted by Raider999
I would have thought you could terminate without paying up the contract as Virgin can't supply, but can up you?
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Unlikely, as you (or whoever) took out (and agreed to) the fixed contract, its not VMs fault if someone then decides to move.
__________________
 Baby, I was born this way.
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25-03-2020, 22:59
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#7
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,963
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Re: Moving House
Quote:
Originally Posted by Raider999
Does anyone know what happens if you move house whilst in the middle of a fixed contract but where the new house is in an area not supported by Virgin?
I would have thought you could terminate without paying up the contract as Virgin can't supply, but can up you?
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Afraid not unless they've changed their policy. Very unfair too if you're willing to take the service and they can't supply it.
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25-03-2020, 23:28
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#8
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 62
Services: IDNet FTTP (1000M), Sky Q TV, Sky Mobile, Flextel SIP
Posts: 30,023
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Re: Moving House
Quote:
Originally Posted by Mr K
Very unfair too if you're willing to take the service and they can't supply it.
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Nothing unfair about it at all.
__________________
Baby, I was born this way.
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25-03-2020, 23:29
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#9
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cf.mega poster
Join Date: Jun 2003
Posts: 9,018
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Re: Moving House
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26-03-2020, 09:26
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#10
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cf.member
Join Date: Mar 2020
Posts: 4
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Re: Moving House
Well just found out VM customer services are all closed, heard from someone who works there, and just found out
Our new property cannot have VM, though couple of door away they do have it.
So will write to VM and ask if they can extend it to new address if not to cancel contract. WILL send letter as signed for, if no reply withing 14 days I will cancel the DD.
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26-03-2020, 10:30
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#11
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cf.mega poster
Join Date: Dec 2016
Posts: 1,641
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Re: Moving House
Quote:
Originally Posted by Paul
Nothing unfair about it at all.
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Why - you sign a 12 or 18 month contract then 3 months later you are told your job is moving to another part of the country in an area VM doesn't supply - anybody would think it reasonable to allow just a 1 month notice without penalty.
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26-03-2020, 11:57
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#12
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CF Resident Dog
Join Date: Mar 2005
Posts: 15,214
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Re: Moving House
Quote:
Originally Posted by Rks2020
Well just found out VM customer services are all closed, heard from someone who works there, and just found out
Our new property cannot have VM, though couple of door away they do have it.
So will write to VM and ask if they can extend it to new address if not to cancel contract. WILL send letter as signed for, if no reply withing 14 days I will cancel the DD.
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Whatever you do don't just cancel the DD, you will be asking for trouble and may ruin your credit rating!!!
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26-03-2020, 12:04
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#13
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,963
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Re: Moving House
You might find a little room for negotiation as VM have had bad publicity over their policy in the past.
https://www.google.com/amp/s/amp.the...tract-exit-fee
Piss someone off and you lose them as a potential customer for life. False economy.
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26-03-2020, 12:36
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#14
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 68
Services: Premiere Collection
Posts: 43,805
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Re: Moving House
Quote:
Originally Posted by Rks2020
Well just found out VM customer services are all closed, heard from someone who works there, and just found out
Our new property cannot have VM, though couple of door away they do have it.
So will write to VM and ask if they can extend it to new address if not to cancel contract. WILL send letter as signed for, if no reply withing 14 days I will cancel the DD.
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Really, don't cancel the DD - as others have said, this will have a negative effect on your credit rating.
How long do you have left on your contract?
__________________
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If you have called to scream, please press 1 to be transferred to the Void, or press 2 to begin your stare.
If my post is in bold and this colour, it's a Moderator Request.
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26-03-2020, 14:16
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#15
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cf.geek
Join Date: May 2009
Location: Beyond The Sun
Posts: 712
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Re: Moving House
If there is a price rise in the near future, use that excuse to get out of your contract.
However, I guess any company announcing price increases in these dark times will be crucified, an absolute PR disaster
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