Ethernet not working - Page 2

SnoopZ · 07-05-2018, 23:30

Does device manager have a !!! On the ethernet devices?

It is very strange you have tried 2 ethernet cards and still doesn't work.

Have you tested ethernet on the other computer using the same port on the modem?

pip08456 · 08-05-2018, 01:44

Don't tell me you are trying to run a Tiny computer on windows 10!

Who's the OEM Ken? It shouldn't really make a difference. Then again it could be why they went bust!

Ken W · 08-05-2018, 05:37

Quote:

Originally Posted by pip08456

Don't tell me you are trying to run a Tiny computer on windows 10!

Who's the OEM Ken? It shouldn't really make a difference. Then again it could be why they went bust!

it is a Intel core DUO, ASUS motherboard with 8 meg RAM plus a ASUS video card met all the requirements to run Win 10. The company who went bust was VivaTech was based in Leathhead area.

---------- Post added at 04:37 ---------- Previous post was at 04:35 ----------

Quote:

Originally Posted by SnoopZ

Does device manager have a !!! On the ethernet devices?

It is very strange you have tried 2 ethernet cards and still doesn't work.

Have you tested ethernet on the other computer using the same port on the modem?

I have plugged the Ethernet cable into another pc and that works ok.

SnoopZ · 08-05-2018, 10:06

Quote:

Originally Posted by Ken W

it is a Intel core DUO, ASUS motherboard with 8 meg RAM plus a ASUS video card met all the requirements to run Win 10. The company who went bust was VivaTech was based in Leathhead area.

---------- Post added at 04:37 ---------- Previous post was at 04:35 ----------

I have plugged the Ethernet cable into another pc and that works ok.

In my opinion it is always good to have system restore switched on so you can always roll back incase of issues with a good chance it could fix something like this.

If you can't fix it you may have to nuke the system and do a clean install unless you want to take it into a repair shop.

Or if you want a faster system consider spending on a new one?

tweetiepooh · 08-05-2018, 10:38

Try and get a live Linux DVD/CD - some are really very small downloads and can be burnt to CD or USB. Boot from that and see if Ethernet is still broken. If so then it hints towards something hardware. If it works in Linux but not Windows it hints to something in Windows.

Linux sounds scary but many now look similar to Windows and live DVD/CD will boot into the OS and likely offer a nice easy way to launch Firefox. At this stage we are simply ruling out hardware. If it doesn't work in Linux we can possibly assist in using Linux tools to debug the issue but most expertise here will be Windows.

SnoopZ · 08-05-2018, 11:42

Quote:

Originally Posted by tweetiepooh

Try and get a live Linux DVD/CD - some are really very small downloads and can be burnt to CD or USB. Boot from that and see if Ethernet is still broken. If so then it hints towards something hardware. If it works in Linux but not Windows it hints to something in Windows.

Linux sounds scary but many now look similar to Windows and live DVD/CD will boot into the OS and likely offer a nice easy way to launch Firefox. At this stage we are simply ruling out hardware. If it doesn't work in Linux we can possibly assist in using Linux tools to debug the issue but most expertise here will be Windows.

Good idea for the Linux test, this will tell Ken for sure if it is Windows or hardware.

Ken W · 08-05-2018, 13:21

Quote:

Originally Posted by SnoopZ

In my opinion it is always good to have system restore switched on so you can always roll back incase of issues with a good chance it could fix something like this.

If you can't fix it you may have to nuke the system and do a clean install unless you want to take it into a repair shop.

Or if you want a faster system consider spending on a new one?

Some thing I must consider

Carth · 08-05-2018, 16:43

Might seem silly (and it's often the silly things) but . . how many ethernet ports are on the PC rear, and are you plugging into the right one?

May be an idea to start from scratch, remove and refit to ensure things are correctly settled into their slots?

Look for simple errors before getting into complicated areas

Ken W · 08-05-2018, 17:36

Quote:

Originally Posted by Carth

Might seem silly (and it's often the silly things) but . . how many ethernet ports are on the PC rear, and are you plugging into the right one?

May be an idea to start from scratch, remove and refit to ensure things are correctly settled into their slots?

Look for simple errors before getting into complicated areas

I have re fitted the card in the slots on the mother board several times to ensure that it is seated ok.

One Ethernet port on the mother board and another on the Ethernet card I have fitted.

---------- Post added at 16:36 ---------- Previous post was at 16:08 ----------

Quote:

Originally Posted by Carth

Might seem silly (and it's often the silly things) but . . how many ethernet ports are on the PC rear, and are you plugging into the right one?

May be an idea to start from scratch, remove and refit to ensure things are correctly settled into their slots?

Look for simple errors before getting into complicated areas

I think that I have found a USB to Ethernet Adaptor from Clasohson Article number 38-3732.

heero_yuy · 08-05-2018, 19:15

Assuming the system information is showing the adapter as correctly configured, try from the command line (cmd) ipconfig

This will show if the adapter is active and if it has been granted an IP address in your network.

Ken W · 08-05-2018, 20:43

Quote:

Originally Posted by heero_yuy

Assuming the system information is showing the adapter as correctly configured, try from the command line (cmd) ipconfig

This will show if the adapter is active and if it has been granted an IP address in your network.

This is the results of ipconfig

:\Users\Ken>ipconfig
Windows IP Configuration
Ethernet adapter Ethernet:

Media State . . . .. . . . . . . : Media disconnected
Connection-specificDNS Suffix . :

Ethernet adapter Ethernet 2:
Media State . . . .. . . . . . . : Media disconnected

Connection-specificDNS Suffix . :

SnoopZ · 09-05-2018, 11:35

Still no luck with this Ken? Whats your next move, reinstall Windows or treat yourself to a new computer?

heero_yuy · 09-05-2018, 11:57

The "media disconnected" message can have a couple of meanings: Either the cable really is disconnected or DHCP has been disabled.

ipconfig /all

will report the DHCP status of all the adaptors amongst a shedload of other stuff. If it says "no" then you'll need to re-enable DHCP.

It's possible that an update has changed this setting for the wired connection particularly if you were using WiFi at the time.

I'm not running W10 so I can't tell you where this setting is.

Ken W · 09-05-2018, 13:05

Quote:

Originally Posted by heero_yuy

The "media disconnected" message can have a couple of meanings: Either the cable really is disconnected or DHCP has been disabled.

ipconfig /all

will report the DHCP status of all the adaptors amongst a shedload of other stuff. If it says "no" then you'll need to re-enable DHCP.

It's possible that an update has changed this setting for the wired connection particularly if you were using WiFi at the time.

I'm not running W10 so I can't tell you where this setting is.

It says DHCP is enabled

---------- Post added at 12:05 ---------- Previous post was at 12:02 ----------

Quote:

Originally Posted by SnoopZ

Still no luck with this Ken? Whats your next move, reinstall Windows or treat yourself to a new computer?

At the moment I am checking the bank of State pensions see if I can afford a new PC.

SnoopZ · 09-05-2018, 14:14

I would try the Linux test as suggested and if that works then you know the issue is with Windows so you could then clean install which should hopefully fix your issue.