General Hourly drop outs

Kabaal · 15-09-2016, 06:42

Thought i'd get some feedback on here for possible causes before i get on the phone again later. I've been having drop outs that happen roughly hourly for the past 2 weeks, it's the SH 2ac losing connection then reconnecting not my equipment as the lights go out then green then blue as it reconnects. First they sent a new SH as they couldn't see any area faults but it made no difference, then they arranged an engineer visit for last Sunday but a couple of days before i got a text cancelling it as they'd finally found an area fault. I kept track of that on the service status page which was now apologising for intermittent broadband and saying their engineer was fixing it, but each fix time kept getting passed and changing to a new one, then yesterday it changed to 'no known issues', time to celebrate! Not. I still have the problem.

As far as I can tell everything is fine on my end ie power levels etc. Any ideas?

Taf · 15-09-2016, 08:15

Do you have a monitor from http://www.thinkbroadband.com/ping/monitors.html ?

Kabaal · 15-09-2016, 08:25

I don't have it set up any more no, it wouldn't help anyway as all it will show is everything thing being fine other than once every hour ish it drops for a few minutes.

Kabaal · 16-09-2016, 11:58

Turns out it's an area fault from them updating the CMTS that affects everyone with a SH2. He said his whole day today is going round glenrothes replacing SH2's with 3's because of it, otherwise it'll take around 6 months to fix like it did in Edinburgh.

Just waiting on the new hub updating which is taking ages.

General Maximus · 16-09-2016, 17:35

great, they force users to stop using the best shub they have made and force them on to one which has known issues. Great way to justify the cost of running your call centres.

techguyone · 16-09-2016, 19:55

I'm quite glad I kept the shub1 - in modem mode of course.

Ignitionnet · 16-09-2016, 22:05

Quote:

Originally Posted by General Maximus

great, they force users to stop using the best shub they have made and force them on to one which has known issues. Great way to justify the cost of running your call centres.

Evidently not so great given it doesn't comply with DoCSIS specifications. The firmware upgrade was important, and an SH3 upgrade is coming imminently which solves many of the issues with it.

Kabaal · 17-09-2016, 06:26

Something else the guy said that annoyed me was that I shouldn't even have had an engineer come out, much less got a hub 3 to fix it. He said that even though it's an issue that likely won't be fixed for 6 months the service status page is marked as a known issue and that they're working on it to stop the system allowing engineer call outs when people phone up. The only reason i managed to get oe to come out is that it's not allowed to show an ongoing fault for too long so gets marked as "fixed" then a new one reopened, only it stayed as marked fixed for 24 hours allowing the call center staff to book engineers in that period and the ones that were getting them out the next day before the status page changed again didn't get automatically cancelled. Thus him having 35 SH3's in his van and whole day filled with 35 jobs identical to his one at mine.

So basically the system is set up for this to leave people hanging for 6 months with no intention of helping them in the mean time. I'm just glad i got him and not another one that could have been a stickler for the rules and not gave me a hub 3.

Ignitionnet · 17-09-2016, 11:24

That is ridiculous. They will be slowly but surely trying to get everyone onto the SH3. People with pre-Superhub kit should find it just stops working if it hasn't already.

Kushan · 20-09-2016, 07:46

I think a couple of people with old ambits have posted already saying they're receiving SH3's.

General Maximus · 20-09-2016, 17:39

ahhhh, 9 years later and they are finally going

They did so well.

Kushan · 20-09-2016, 18:07

Good riddance to obsolete tech! :P

General Maximus · 20-09-2016, 18:40

nope, I wish they had gone on to make an 8 and 16 channel variant. Mine performed flawlessly and my speed tests and pings came back perfect all the time.

pip08456 · 20-09-2016, 19:24

Quote:

Originally Posted by General Maximus

nope, I wish they had gone on to make an 8 and 16 channel variant. Mine performed flawlessly and my speed tests and pings came back perfect all the time.

As did mine right up till leaving VM. A solid bit of kit although it did take a firmware upgrade to get there IIRC.

Quote:

Originally Posted by Kushan

Good riddance to obsolete tech! :P

Since when has a modem been obsolete? Rather a modem and my own router than the hubs many ISP's supply now.

Kushan · 21-09-2016, 07:30

Quote:

Originally Posted by pip08456

Since when has a modem been obsolete? Rather a modem and my own router than the hubs many ISP's supply now.

It was obsolete when DOCSIS3 came about, really. Especially more so as the tiers increased and the modem was unable to keep up. Also, just because it's obsolete doesn't mean the replacement is better.

Quote:

Originally Posted by General Maximus

nope, I wish they had gone on to make an 8 and 16 channel variant. Mine performed flawlessly and my speed tests and pings came back perfect all the time.

I mean technically that's exactly what they did, but the extra complexity is what's caused the issues. I get what you're saying, you'd rather they just made a DOCSIS3 modem and not a hub but let's not pretend that the Ambit 300 was perfect and didn't have its own issues - I remember those