200M : Free speed upgrade

[arcimedes]

Originally Posted by eljay

Nice to see Virgin or on the ball. I had an email on Tuesday telling me that I finally have my free upgrade from 152 to 200. Funny that as I have already had it now for nearly six months.

Yes I just got one to-day and have also had the upgrade for for about the same time.

[Skie]

Originally Posted by Neo-Tech

Is this information available from Virgin Media anywhere? i.e. on their website

Thanks

It is right there on my VM when you click the button to get the speed upgrade.

[Neo-Tech]

Turns out the e-mail wasn't supposed to be intended for me. Clicking on the link in the e-mail takes me to My Virgin Media, where I get a message saying: "Your speed boost is complete! Your connection speed is now up to 100Mbps."

I guess there's no such thing as a free lunch...

[daveybm]

I have just taken the free upgrade from 152Mb to 200Mb, yesterday the router arrived, a secondhand SH 2ac with what looked like the remains of someones dinner on it, cleaned it up, activated it, got it got it all up and running OK no issues, then I noticed a tag on the power supply unit which says "Only to be used with Superhub 2 VMDG 485" as the SH 2ac is VMDG 490 is this OK? it's working fine at the moment.
Thanks

Dave

[jb66]

Originally Posted by daveybm

I have just taken the free upgrade from 152Mb to 200Mb, yesterday the router arrived, a secondhand SH 2ac with what looked like the remains of someones dinner on it, cleaned it up, activated it, got it got it all up and running OK no issues, then I noticed a tag on the power supply unit which says "Only to be used with Superhub 2 VMDG 485" as the SH 2ac is VMDG 490 is this OK? it's working fine at the moment.
Thanks

Dave

Yeah it's fine. Looks like you got a refurbished psu too lol

[Mythica]

I thought it was the Hub 3 that got sent out for 200Mb.

[daveybm]

Apparently only for new customers

Dave

[carmad]

I also received a Hub 2, installed it OK, then found it was only giving low speeds of 50 to 90 Mbps on Ethernet but wireless was 140Mbps.
when they sent an engineer out to check it according to him it was showing 193 every time he tried it on wireless and he thought that a 1Gig card in the PC would only give 100Mbps.
He would not believe me that was was not correct and he rang someone who confirmed that I was correct.
He supposedly escalated it, waited a few days and no sign of another engineer so rang 151 and got to someone who knew they were doing and sent a hub3 out to me which, when installed all worked as it should and now getting reasonable speeds on both wireless & Ethernet.
At 6.00am this morning I was getting 203Mbps unfortunately just checked at 11.30am and it looks as if everyone and his dog is on it and only clocked 35Mbps.
Looks like another call is on the cards.

[roger skillin]

I've done the free upgrade to 200Mbps , is the upload supposed to increase too? mine is still on 10Mbps , same as I've been getting since i was on 100Mbps

[daveybm]

Upload is supposed to be 12.6Mbs I think

Dave

[daveybm]

Screen Shot 2016-08-16 at 16.33.58.jpg


Your configuration file should look like this

Dave

[General Maximus]

Dave is correct. There is a difference between what you are provisioned for and what you will achieve with a speed test. Have a look at your config.

[DaMac]

Well I had the email on Saturday saying my free speed increase to 200mb was ready and that seeing has I had all the equipment I just needed to log in to my virginmedia, so I did and completed the 'free order'.
4 days later my SH2 router config is still showing 152mb, so given VM's record I might have it for Christmas.

[daveybm]

Have you tried rebooting your Superhub?

[DaMac]

Yes I have mate, will try again when I get home.
Just to add since I sent the request I have had 4 missed sales calls from VM, would not put it past them 'withholding' it till they have tried to talk me into a TiVo (and subsequently a new contract).