04-08-2016, 17:43
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#16
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cf.mega poster
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: free speed upgrade
Me too, all I can remember is getting a letter from VM about it so I went to sign in with email and account password and it knew it was a first time sign in and went through what you can do and gave you a tour and asked you to set some preferences.
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05-08-2016, 15:36
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#17
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Inactive
Join Date: Oct 2006
Location: Right here!
Posts: 22,315
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Re: free speed upgrade
Hi guys and thanks. If it's connected to our original NTL email address then yes I still have that and the password. I'll try logging in later and see what happens.
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05-08-2016, 16:32
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#18
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Inactive
Join Date: Mar 2005
Location: bolton
Age: 56
Services: non
wife took control
Posts: 5,425
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Re: free speed upgrade
Went 200 last week, I still get 90 lol
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05-08-2016, 16:36
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#19
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Inactive
Join Date: Oct 2009
Posts: 2,070
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Re: free speed upgrade
...then maybe your limited by your hardware.
How are you connected and what device are you using for the speedtest?
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05-08-2016, 17:02
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#20
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Inactive
Join Date: Mar 2005
Location: bolton
Age: 56
Services: non
wife took control
Posts: 5,425
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Re: free speed upgrade
Quote:
Originally Posted by RobboEdin
...then maybe your limited by your hardware.
How are you connected and what device are you using for the speedtest?
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It isn't my hardware, it's prob the box on the street that hasn't had a door for months, next door has the same problem.
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05-08-2016, 18:15
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#21
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Inactive
Join Date: Oct 2006
Location: Right here!
Posts: 22,315
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Re: free speed upgrade
Got into my account via my email and managed to get the upgrade and swap to ebilling. TVM 
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05-08-2016, 18:16
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#22
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: free speed upgrade
Quote:
Originally Posted by marky
It isn't my hardware, it's prob the box on the street that hasn't had a door for months, next door has the same problem.
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Nah its your hardware
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08-08-2016, 11:44
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#23
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cf.mega poster
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: free speed upgrade
Quote:
Originally Posted by marky
It isn't my hardware, it's prob the box on the street that hasn't had a door for months, next door has the same problem.
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Seconded (thirded?) - it's your hardware. You've got a piece of equipment (router/cable/network card) limited to 100Mbit, I guarantee it.
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08-08-2016, 21:41
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#24
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Inactive
Join Date: Aug 2016
Posts: 544
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Re: free speed upgrade
Quote:
Originally Posted by Osem
I just got an email telling me I can sign into my virginmedia account to get a free speed upgrade but I don't recall having an internet account so what am I supposed to do?
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Hi if your a virgin media customer call them and ask , I shove never heard of having to sign into anything for a increase
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10-08-2016, 11:50
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#25
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Inactive
Join Date: Aug 2016
Posts: 1
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Re: free speed upgrade
We have 100mbs internet with Virgin. I saw the offer for an upgrade on my Virginmedia for an upgrade to 150mbs but it was clear whether this was a free upgrade. Rang 150 and asked and they confirmed the upgrade was free apart from the cost of of posting a new router at £5.99. I've ordered and the router should be posted out for Momay next week. Great,
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10-08-2016, 17:57
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#26
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 68
Services: VM 500M SH3 thingy
in modem mode
XL TV V6 Sony Bravia smart TV and M phone
Posts: 11,268
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Re: free speed upgrade
Quote:
Originally Posted by Marvintheandroid
We have 100mbs internet with Virgin. I saw the offer for an upgrade on my Virginmedia for an upgrade to 150mbs but it was clear whether this was a free upgrade. Rang 150 and asked and they confirmed the upgrade was free apart from the cost of of posting a new router at £5.99. I've ordered and the router should be posted out for Momay next week. Great,
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Welcome to the forum. Make sure that the rest of your kit is capable of the higher speeds. Many older PCs etc only have 100T cards.
__________________
History is much like an endless waltz: The three beats of war, peace and revolution continue on forever.
However history will change with my coronation - Mariemaia Khushrenada
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11-08-2016, 13:08
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#27
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Inactive
Join Date: Oct 2012
Location: Staines upon Thames
Services: Sky Q 2TB & 1 Mini Box, Box Sets, Sky Broadband Max and Sky Talk Anytime
Posts: 93
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Re: free speed upgrade
Nice to see Virgin or on the ball. I had an email on Tuesday telling me that I finally have my free upgrade from 152 to 200. Funny that as I have already had it now for nearly six months.
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12-08-2016, 17:43
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#28
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Inactive
Join Date: Sep 2010
Posts: 260
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Re: free speed upgrade
Hey,
I just got an e-mail too asking me to claim my free upgrade from 100Mb to 152Mb. So there's no strings attached with doing this? i.e. my price won't go up and I won't be tied into a new contract? I know in the past there's always been a hidden surprise, such as the price of my bill going up at the start of the year...
Thanks!
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12-08-2016, 17:46
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#29
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 68
Services: VM 500M SH3 thingy
in modem mode
XL TV V6 Sony Bravia smart TV and M phone
Posts: 11,268
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Re: free speed upgrade
Quote:
Originally Posted by Neo-Tech
Hey,
I just got an e-mail too asking me to claim my free upgrade from 100Mb to 152Mb. So there's no strings attached with doing this? i.e. my price won't go up and I won't be tied into a new contract? I know in the past there's always been a hidden surprise, such as the price of my bill going up at the start of the year...
Thanks!
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Totally free no strings attached. Be aware that if you subsequently change any part of your package you loose this freebee and go back to 100.
__________________
History is much like an endless waltz: The three beats of war, peace and revolution continue on forever.
However history will change with my coronation - Mariemaia Khushrenada
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12-08-2016, 18:22
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#30
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Inactive
Join Date: Sep 2010
Posts: 260
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Re: free speed upgrade
Quote:
Originally Posted by heero_yuy
Totally free no strings attached. Be aware that if you subsequently change any part of your package you loose this freebee and go back to 100.
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Is this information available from Virgin Media anywhere? i.e. on their website
Thanks 
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