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Virgin Media trying to con customers
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Old 20-05-2016, 11:53   #16
japitts
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Re: Virgin Media trying to con customers
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Originally Posted by BenMcr View Post
The 30 day notice applies to all changes.
that's the rub though Ben - they only seem to apply to downgrades. Upgrades are done instantly? Please correct me if this shouldn't be the case..
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Old 20-05-2016, 12:54   #17
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Re: Virgin Media trying to con customers
From what I remember of SKY, that was how they work. Upgrade instantly, downgrade 30 day notice.
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Old 20-05-2016, 16:28   #18
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Re: Virgin Media trying to con customers
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Originally Posted by japitts View Post
that's the rub though Ben - they only seem to apply to downgrades. Upgrades are done instantly? Please correct me if this shouldn't be the case..
Please re-read what you have written. Do you really want to wait 30 days for your upgrade or get it right away?
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Old 20-05-2016, 16:44   #19
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Re: Virgin Media trying to con customers
Sorry I mean changes to all services in the context we were talking about, rather than all changes including upgrades.
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Old 24-05-2016, 09:18   #20
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Re: Virgin Media trying to con customers
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Originally Posted by RobboEdin View Post
Please re-read what you have written. Do you really want to wait 30 days for your upgrade or get it right away?
Ok that was perhaps badly phrased, but what I was getting at was - in principle, I don't see any reason why downgrades should be handled any differently to upgrades. Marketing/business policy decisions aside. If there is a difference (and it impacts the customer negatively), it should be communicated and this one doesn't seem to have bee.
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