Superhub Difference Between Superhub 3 & Superhub 2ac?

ethan103 · 10-03-2016, 17:03

What is the difference between the two?

MUD_Wizard · 10-03-2016, 18:01

Quote:

Originally Posted by ethan103

What is the difference between the two?

+1-ac. :p

Have you not noticed all the threads about the SH3 in this forum? Reading them might give you the info you want.

---------- Post added at 19:01 ---------- Previous post was at 18:49 ----------

The SH3 is a TG2492LG-VM which is a variant of the TG2492S, spec here:
https://www.arris.com/globalassets/r...ts/tg2492s.pdf

The SH3 comes in a white box with no USB port, disabled telephony ports and a LG/VM specific firmware and GUI. i.e. locked down.

The GUI and firmware still have issues to be ironed out, so if you're thinking of trying to get one stick with the SH2ac for now. They're not on general release yet anyway.

ianch99 · 10-03-2016, 20:43

Quote:

Originally Posted by MUD_Wizard

+1-ac. :p

Have you not noticed all the threads about the SH3 in this forum? Reading them might give you the info you want.

---------- Post added at 19:01 ---------- Previous post was at 18:49 ----------

The SH3 is a TG2492LG-VM which is a variant of the TG2492S, spec here:
https://www.arris.com/globalassets/r...ts/tg2492s.pdf

The SH3 comes in a white box with no USB port, disabled telephony ports and a LG/VM specific firmware and GUI. i.e. locked down.

The GUI and firmware still have issues to be ironed out, so if you're thinking of trying to get one stick with the SH2ac for now. They're not on general release yet anyway.

They seem to be. My neighbour had Vivid 100 installed last week and got a Hub 3.0 ..

MUD_Wizard · 11-03-2016, 02:53

Quote:

Originally Posted by ianch99

They seem to be. My neighbour had Vivid 100 installed last week and got a Hub 3.0 ..

A limited number are on trial for regular customers, mainly those on 200Mb. But as far as I know you can't requst a SH3, as some users have found out. VM decide if they're going to give a customer one or not. Probably stock related.

Synthetic · 11-03-2016, 08:31

Right now you'd be better off with a SH2AC, tried to get VM to replace my SH3 for one but they said they had no more in stock as they were replacing them all with SH3s

General Maximus · 11-03-2016, 16:53

the main as far as I am concerned is that shub2 will bond to a maximum of 8 downstream channels and shub3 will bond to a maximum of 16 (it depends what the bonding group size is locally). And if you don't understand what that means, it means there is more juice available to you and you are more likely to achieve max speed if you are on a higher tier.

jb66 · 11-03-2016, 18:39

All new BB installs get a sh3 now

---------- Post added at 19:39 ---------- Previous post was at 19:38 ----------

Quote:

Originally Posted by Synthetic

Right now you'd be better off with a SH2AC, tried to get VM to replace my SH3 for one but they said they had no more in stock as they were replacing them all with SH3s

Bollocks, Ive got loads in my van, still got sh1s too

horseman · 12-03-2016, 06:16

Quote:

Originally Posted by jb66

All new BB installs get a sh3 now

---------- Post added at 19:39 ---------- Previous post was at 19:38 ----------

Bollocks, Ive got loads in my van, still got sh1s too

Ah that explains why there's no central inventory stock or shortage - they're all in the back of a certain Field techs red&white transit!

But we do all hope you don't have the sh1 T's as well!!

General Maximus · 12-03-2016, 06:43

This is one of those times which just frustrates the hell out of me. I am not a business person but if I were I would be asking

a) why have we got 4 variants of cpe still actively being installed
b) why oh why are we still giving out shub1s which are 6 years old, ****, and we have got far better equipment to give customers for the same price.

When everything is about wifi these days why give the customer the worst thing going? Somebody sack the customer service director please! I am like Judge Judy; I don't like things that don't make sense and it does my head in

If it was me I would kill two birds with one stone and every new install and all swaps would be with a shub to a) give the customer the latest wifi b) give the customer the latest equipment to cope with not only current, but future speed upgrades (16 ds channels)

horseman · 12-03-2016, 08:25

Quote:

Originally Posted by General Maximus

This is one of those times which just frustrates the hell out of me. I am not a business person but if I were I would be asking ... usual naive drivel...

Phew thank &deity above you're not!

Otherwise I'd seriously have to advise the wife to sell her two LG class C shares!

If any fool took your request seriously and started scrapping all the legacy Hub inventory without first ensuring the new Hub vendors had the ramping capacity to supply the shortfall and avoid turning away new RGU's then VM could be in a worse situation with bad PR than the current network rollouts are causing!

That's assuming the board accept the CAPEX increase hit on bottom line for the 9 Million Hubs you'll need to order during next 5yrs! (Remember 4Million re Project Lightning + replacement for existing 4.9M users)

pmsl....

I'd stick with just managing your army General and leave business to those that know!

General Maximus · 12-03-2016, 16:35

Quote:

Originally Posted by horseman

If any fool took your request seriously and started scrapping all the legacy Hub inventory without first ensuring the new Hub vendors had the ramping capacity to supply the shortfall

that is what planning is for and you would obviously ensure you had secured enough stock should you decide to embark on such an endeavour. That being said, it obviously how Vm choose to operate because every rollout turns into a fiasco and everyone gets pushed back at least once. You are not telling me that every part or every tech in every area has a problem which requires dates be pushed back by at least 3 months. The planning problems are systemic are lie higher up.

Quote:

Originally Posted by horseman

That's assuming the board accept the CAPEX increase hit on bottom line for the 9 Million Hubs

if they are already planning to buy new hubs why oh why are they still buying shub1s when they must be able to get the shub2s for the same price?

Quote:

Originally Posted by horseman

+ replacement for existing 4.9M users)

pmsl....

who said anything about replacing every single shub? I said new installs and swaps (i.e. for tech visits). If you are telling me every customer needs a tech visit then something is wrong. It is a progressive approach which you can plan for buy looking at the current call out rate. If you need to do a swap why would you replace a shub1 which is 6 years old with another shub1. Do yourself a favour and replace it with a shub2ac or shub3 and you are reducing potential problems in the future and the customer is happy because they think they are up to date with the latest technology.

pip08456 · 12-03-2016, 17:28

I doubt they are still buying SH1's most likely refubing them as replacements.

General Maximus · 12-03-2016, 18:04

I wouldn't be doing that either. There should be enough shub2s around by now to keep them going.

Ignitionnet · 12-03-2016, 23:05

Quote:

Originally Posted by General Maximus

Do yourself a favour and replace it with a shub2ac or shub3 and you are reducing potential problems in the future and the customer is happy because they think they are up to date with the latest technology.

Most customers aren't running regular speed tests, aren't checking their power levels on a regular basis and could barely care less which iteration of Superhub they have as long as it isn't causing them issues.

As far as potential problems go have you read all of the issues with the SH3? It shouldn't be in anyone's hands right now let alone be the standard equipment.

---------- Post added at 00:05 ---------- Previous post was at 00:02 ----------

Quote:

Originally Posted by General Maximus

the main as far as I am concerned is that shub2 will bond to a maximum of 8 downstream channels and shub3 will bond to a maximum of 16 (it depends what the bonding group size is locally). And if you don't understand what that means, it means there is more juice available to you and you are more likely to achieve max speed if you are on a higher tier.

The SH3 is a 24 downstreams, 8 upstreams device.

ianch99 · 13-03-2016, 13:33

Quote:

Originally Posted by Ignitionnet

As far as potential problems go have you read all of the issues with the SH3? It shouldn't be in anyone's hands right now let alone be the standard equipment

As far as I am aware, my neigbour who has the Hub 3.0 on Vivid 100 is not having any problems ..