Sky take on a VM Unique Selling Point.
01-02-2016, 00:19
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#1
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cf.mega poster
Join Date: Jan 2008
Posts: 10,946
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Sky take on a VM Unique Selling Point.
http://www.broadbandtvnews.com/2016/...g-on-sky-q-box
Looks like Sky are to start to erode one of the Unique Selling Points that VM use to try to gain customers- that they will repair the box free of charge.
The new Sky Q box will offered for £99 and will be rented; in the same way that VM do business.
I've never seen the advantage of owning a Sky box, it's value plummets once it's been bought and the customer is liable for any repairs after one year.
Edit: Oh and they've set up a UK call centre for Sky Q customers.
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01-02-2016, 00:49
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#2
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Smeghead
Join Date: Feb 2004
Location: Glasgow
Age: 44
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 14,705
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Re: Sky take on a VM Unique Selling Point.
Sky already have UK call centres though?
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AMD Ryzen 7 7700 | 32GB DDR5 6000 | RADEON 7900XT | WD 2TB NVME
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01-02-2016, 05:58
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#3
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,696
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Re: Sky take on a VM Unique Selling Point.
One suspects to start off with there won't be that many takers though until they cut the prices.
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“The only lesson you can learn from history is that it repeats itself”
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01-02-2016, 08:15
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#4
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cf.mega poster
Join Date: Jan 2008
Posts: 10,946
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Re: Sky take on a VM Unique Selling Point.
Quote:
Originally Posted by Stephen
Sky already have UK call centres though?
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I didn't realise that, not sure why they mentioned it 
Quote:
Originally Posted by denphone
One suspects to start off with there won't be that many takers though until they cut the prices.
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£99 and effectively rented thereafter, sounds very much like the VM business model.
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01-02-2016, 09:09
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#5
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Inactive
Join Date: Jan 2007
Location: Warrington
Age: 58
Services: Phone, 360 + two mini boxes, Hub 5.
Posts: 867
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Re: Sky take on a VM Unique Selling Point.
Quote:
Originally Posted by RichardCoulter
£99 and effectively rented thereafter, sounds very much like the VM business model.
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For £99 I bet it wont be long before the initial fees gets dropped to upsell customers to the Q Package.
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01-02-2016, 09:57
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#6
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,696
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Re: Sky take on a VM Unique Selling Point.
6 months if even that.
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“The only lesson you can learn from history is that it repeats itself”
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01-02-2016, 11:37
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#7
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Inactive
Join Date: Mar 2010
Posts: 12,313
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Re: Sky take on a VM Unique Selling Point.
The pay tv companies have lost the plot , only the other day I was looking at VM's prices specifically the big Kahuna bundle and the ongoing costs were in excess of £70. My main interest in the bundle was the XL TV however it appears the top tier BB is forced on you something I don't want and will never need 50mb would do us fine.
Its the exact same with Sky bundles which include the expensive products basically overkill to push up ARPU.
Pay TV has now become overly expensive thanks to bundling with top tier products many of us just don't need.
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01-02-2016, 12:21
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#8
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Inactive
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Sky take on a VM Unique Selling Point.
As separate pricing TV XL is £32 a month and 50Mbit broadband is £19 a month on top of a phone line
So that's £51 a month, and the Big Kahuna is £55 a month.
I do appreciate it's still a difference, but it's not a big a difference as you might expect.
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01-02-2016, 12:42
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#9
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Permanently Banned
Join Date: Nov 2015
Posts: 468
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Re: Sky take on a VM Unique Selling Point.
The website says TVXL on its own is £39.50? An would the big Kahuna be £73 a month? As you cannot have it without taking the £17.99 phone line?
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01-02-2016, 12:45
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#10
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Inactive
Join Date: Jun 2008
Location: Leeds, West Yorkshire
Age: 47
Posts: 13,995
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Re: Sky take on a VM Unique Selling Point.
Cord cut here - no Sky, no VM TV. Broadband, a la carte online VoD, job done.
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01-02-2016, 14:02
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#11
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 with 360 software, ITVX, 4+, Prime, Netflix, Apple+, Disney+, Paramount+, Discovery+
Posts: 15,316
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Re: Sky take on a VM Unique Selling Point.
Quote:
Originally Posted by RichardCoulter
I didn't realise that, not sure why they mentioned it
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I think it is an exclusive call centre for Sky Q customers, Richard.
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01-02-2016, 14:11
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#12
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Inactive
Join Date: Jan 2010
Location: Edinburgh
Services: SKY Family, SKY Broadband Unlimited, YouView, Netflix, Amazon Instant Video, Boxnation
Posts: 5,137
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Re: Sky take on a VM Unique Selling Point.
Quote:
Originally Posted by Ignitionnet
Cord cut here - no Sky, no VM TV. Broadband, a la carte online VoD, job done.
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I was on the road to doing this until I got a good offer from SKY. I bought a Youview box at Christmas for the bedroom. The catch up TV on it is pretty good. Was happy to move it to the livingroom and use it as the main box. If you shop around you can get Netflix, Amazon Instant Video and Now TV for around £15 per month. I have all 3 apps built into my LGTV.
Unless your a massive sports fan, freeview and video streaming services are the way to go for value and chouce IMO
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04-02-2016, 01:19
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#13
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cf.mega poster
Join Date: Mar 2012
Posts: 4,108
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Re: Sky take on a VM Unique Selling Point.
Quote:
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Unless your a massive sports fan, freeview and video streaming services are the way to go for value and choice IMO
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And this is where it's no good for people like me, I love my football, and i'm afraid that Sky/Virgin/B.T. have this well tied up.
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04-02-2016, 02:33
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#14
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-
Join Date: Jun 2003
Location: Somewhere
Services: Virgin for TV and Internet, BT for phone
Posts: 26,546
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Re: Sky take on a VM Unique Selling Point.
Quote:
Originally Posted by Mad Max
And this is where it's no good for people like me, I love my football, and i'm afraid that Sky/Virgin/B.T. have this well tied up.
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Unfortunately, this is unlikely to change anytime soon. ITV Digital (the predecessor to Freeview) failed because while they outbid Sky for a lot of football rights, a hacker allegedly employed by NDS, a News Corp subsidiary at the time cracked the encryption used by, amongst others, ITV Digital to protect their pay per view events.
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04-02-2016, 09:40
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#15
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Inactive
Join Date: Dec 2005
Services: Virgin 100 meg BB, Talk More Anytime Phone, Mix TV, V6.
Posts: 4,729
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Re: Sky take on a VM Unique Selling Point.
Quote:
Originally Posted by Stuart
Unfortunately, this is unlikely to change anytime soon. ITV Digital (the predecessor to Freeview) failed because while they outbid Sky for a lot of football rights, a hacker allegedly employed by NDS, a News Corp subsidiary at the time cracked the encryption used by, amongst others, ITV Digital to protect their pay per view events. |
I remember seeing the Panorama programme on that, and if I recall correctly, there seemed to be pretty strong evidence. Why was no action taken?
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