Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Returning obsolete kit

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Internet Service
Reload this Page Superhub : Returning obsolete kit
Register FAQ Members List Calendar Mark Forums Read

Returning obsolete kit
Reply
 
Thread Tools
Old 16-01-2016, 15:44   #1
JackSon
Inactive
 
Join Date: Mar 2005
Age: 45
Services: Freeview, BT Ultrafast Fibre 2
Posts: 330
JackSon is a splendid one to beholdJackSon is a splendid one to beholdJackSon is a splendid one to beholdJackSon is a splendid one to beholdJackSon is a splendid one to beholdJackSon is a splendid one to beholdJackSon is a splendid one to beholdJackSon is a splendid one to beholdJackSon is a splendid one to behold
Returning obsolete kit
This old chestnut I'm afraid!

A week ago, via the broadband speed increase, I replaced my SH1 with a SH2 which arrived in a self install kit. After having the new modem set-up, I again called VM (150) and asked about the old modem, and I was informed that I could put it in the box that the new modem arrived in, and drop it off at high street shop that participates in the 'Collect Plus' parcel scheme. The existing tracker barcode will see it returned to Virgin Media.

You may guess what happens next, but I'll just confirm your hypotheses; after finding such a shop, and upon scanning the Yodel tracking code, the system didn't want to know and thus I was unable to return the parcel.

I've pretty much reached the limit of effort that I am willing to put in to returning the SH1 (I can't imagine they are being refurbished anymore), so I am very likely just to sling the box in the back of the cupboard. Will VM have an issue with that or ought I summon up some more will power to query this further with customer services?
JackSon is offline   Reply With Quote
Advertisement
Old 16-01-2016, 16:40   #2
General Maximus
cf.mega poster
 
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
General Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronze
General Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronzeGeneral Maximus is cast in bronze
Re: Returning obsolete kit
Quote:
Originally Posted by JackSon View Post
Will VM have an issue
nope, I have had plenty of new modems over the years and even though they have sent me a letter saying somebody would come round and pick it up it never happened. I ended up taking all of them down to the local council tip to make sure they got disposed of properly.
General Maximus is offline   Reply With Quote
Old 16-01-2016, 16:54   #3
nodrogd
cf.mega poster
 
nodrogd's Avatar
 
Join Date: Nov 2006
Location: West Herts
Services: Maxit + Movies/Sports HD (V6x2), BB350, Anytime Chatter. Freeview/Freesat HD, ASDA/Tesco PAYG
Posts: 1,958
nodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful one
Re: Returning obsolete kit
Only TiVO's & SHub2/2ac's are return jobs now. Everything else can go to recycle.
nodrogd is offline   Reply With Quote
Old 16-01-2016, 17:31   #4
vm_tech
cf.addict
 
Join Date: May 2010
Posts: 343
vm_tech is a name known to allvm_tech is a name known to allvm_tech is a name known to allvm_tech is a name known to allvm_tech is a name known to allvm_tech is a name known to allvm_tech is a name known to allvm_tech is a name known to all
Re: Returning obsolete kit
I'm pretty sure they want Samsung v+ and Vhd back too!
vm_tech is offline   Reply With Quote
Old 16-01-2016, 18:31   #5
techguyone
Inactive
 
Join Date: May 2010
Location: W Mids
Services: VM M350 with Superhub4 (modem mode) > Anytime Chatter > No TV
Posts: 2,081
techguyone has reached the bronze age
techguyone has reached the bronze agetechguyone has reached the bronze agetechguyone has reached the bronze agetechguyone has reached the bronze agetechguyone has reached the bronze agetechguyone has reached the bronze agetechguyone has reached the bronze agetechguyone has reached the bronze agetechguyone has reached the bronze agetechguyone has reached the bronze agetechguyone has reached the bronze agetechguyone has reached the bronze agetechguyone has reached the bronze agetechguyone has reached the bronze agetechguyone has reached the bronze agetechguyone has reached the bronze agetechguyone has reached the bronze agetechguyone has reached the bronze agetechguyone has reached the bronze agetechguyone has reached the bronze age
Send a message via Yahoo to techguyone
Re: Returning obsolete kit
I had to send my old HD box back when they so kindly gave me a TIVO I didn't want..
techguyone is offline   Reply With Quote
Old 16-01-2016, 22:03   #6
nodrogd
cf.mega poster
 
nodrogd's Avatar
 
Join Date: Nov 2006
Location: West Herts
Services: Maxit + Movies/Sports HD (V6x2), BB350, Anytime Chatter. Freeview/Freesat HD, ASDA/Tesco PAYG
Posts: 1,958
nodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful onenodrogd is the helpful one
Re: Returning obsolete kit
Quote:
Originally Posted by vm_tech View Post
I'm pretty sure they want Samsung v+ and Vhd back too!
Nope, its only TiVO & SH2/2AC's. At least thats what us Community Forum Superusers have been told.
nodrogd is offline   Reply With Quote
Old 18-01-2016, 19:51   #7
yorkshireborn
Inactive
 
Join Date: Apr 2008
Location: area 14
Services: SkyQ silver 2TB SkyQ mini multiroom Boxset skysports HD skymovies HD Virgin vivid 350meg
Posts: 281
yorkshireborn has a spectacular aura about themyorkshireborn has a spectacular aura about themyorkshireborn has a spectacular aura about themyorkshireborn has a spectacular aura about them
Re: Returning obsolete kit
when my step dad cancelled the extra box from upstairs vhd box they said take it to your local recycling place.
yorkshireborn is offline   Reply With Quote
Old 19-01-2016, 19:58   #8
JackSon
Inactive
 
Join Date: Mar 2005
Age: 45
Services: Freeview, BT Ultrafast Fibre 2
Posts: 330
JackSon is a splendid one to beholdJackSon is a splendid one to beholdJackSon is a splendid one to beholdJackSon is a splendid one to beholdJackSon is a splendid one to beholdJackSon is a splendid one to beholdJackSon is a splendid one to beholdJackSon is a splendid one to beholdJackSon is a splendid one to behold
Re: Returning obsolete kit
Thanks for you responses and thoughts, folks
JackSon is offline   Reply With Quote
Old 20-01-2016, 12:50   #9
Stuart
-
 
Stuart's Avatar
 
Join Date: Jun 2003
Location: Somewhere
Services: Virgin for TV and Internet, BT for phone
Posts: 26,546
Stuart has a lot of silver blingStuart has a lot of silver blingStuart has a lot of silver blingStuart has a lot of silver blingStuart has a lot of silver bling
Stuart has a lot of silver blingStuart has a lot of silver blingStuart has a lot of silver blingStuart has a lot of silver blingStuart has a lot of silver blingStuart has a lot of silver blingStuart has a lot of silver blingStuart has a lot of silver bling
Re: Returning obsolete kit
Do they accept the boxes in the VM shops? I don't know if one is near you, but there is one in Croydon that is near me. I don't live that near Croydon, but it is one of the nearest major shopping centres to me, so I do have reason to go there from time to time, and I'm considering getting rid of my old V+ box (never really used it).
Stuart is offline   Reply With Quote
Reply

« Previous Thread | Next Thread »
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 13:58.

Contact Us - Service Status - Cable Forum - Archive - Privacy Statement - Terms of Service - Top

Server: lithium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2026, vBulletin Solutions Inc.
All Posts and Content are © Cable Forum
Copyright © 2026 Cable Forum Hosted On Hetzner Cloud