Superhub ANYTHING other than SH - Page 5

Gobble · 18-12-2015, 11:08

Quote:

Originally Posted by pip08456

I specifically said ISP's not just VM.

Well actually you said ISP's had no pressing need to supply anything but a modem. Ben is saying that ISP's were being pressed to supply a modem/router combo, else a potential customer/renewal may seek another supplier that provided such setup?

techguyone · 18-12-2015, 11:51

You need to view it from a business pov

Are the competition doing it? Are We, if not why not. (Customers are fickle)
Streamline support, what's easier /more cost effective - multiple kit or one kit.

Bit of a no-brainer really.

Granted the bit of kit you may end up with may be massively compromised, but the reality is for 99% of Customers, it's just fine, the other .8% stick a router on & shove it in modem mode and are just fine, the other 0.1% like the OP are just pains in the butt, but in the numbers game it's an insignificant amount so of no import.

Mr K · 18-12-2015, 13:13

Quote:

Originally Posted by techguyone

Granted the bit of kit you may end up with may be massively compromised, but the reality is for 99% of Customers, it's just fine

I don't think the figure is anywhere near 99% - what's the % of customers VM have left to stew on SH1's ? If they've got any sense, or know about Modem mode, they'll use that and their own router - it's the only solution to a crap piece of kit. VM really should have replaced all SH1's as they are not fit for purpose. Even if VM do upgrade the SH, customers now have their own router and things wired up to work that way, so probably won't change from Modem mode ( i know i haven't !)

A lot more are on Modem mode than VM want. I suspect it's delayed/scuppered their plans to turn them all into public Wifi hotpots, but it's of their own doing.

techguyone · 18-12-2015, 13:27

Very true, maybe the shub 4,5 or 6 will be the one. (i'm still on a shub1) in modem mode of course.

BenMcr · 18-12-2015, 13:32

Quote:

Originally Posted by Mr K

VM really should have replaced all SH1's as they are not fit for purpose

Existing customers going up to VIVID 150 or VIVID 200 as part of the Speed Upgrades with a SuperHub 1 get a swap out to SuperHub 2AC.

Existing customers going to VIVID 70 stay on the SH1 as it does do ok for that level of service.

Mr K · 18-12-2015, 14:00

Quote:

Originally Posted by BenMcr

Existing customers going to VIVID 70 stay on the SH1 as it does do ok for that level of service.

As long as they don't do anything stupid like try and use it as a router

pip08456 · 18-12-2015, 15:31

Quote:

Originally Posted by Gobble

Well actually you said ISP's had no pressing need to supply anything but a modem. Ben is saying that ISP's were being pressed to supply a modem/router combo, else a potential customer/renewal may seek another supplier that provided such setup?

That statement proves my point.

If ISP's only supplied the necessary equipment (modem) as required by their T's&C's then they would not be in the position of the "all in one" solution and the problems that follow.

If anything it has caused a bigger support problem and customer frustration.

Gobble · 18-12-2015, 16:16

Quote:

Originally Posted by pip08456

That statement proves my point.

If ISP's only supplied the necessary equipment (modem) as required by their T's&C's then they would not be in the position of the "all in one" solution and the problems that follow.

If anything it has caused a bigger support problem and customer frustration.

Well if every company thought like that, we're would the evolution of technology come from? If it's not broke don't fix it method won't make for a large budget at the Xmas party will it?

The facts are technology isn't going to stand still because it works, it's always going to drive forward. Are you still running Windows 3.11?

pip08456 · 18-12-2015, 16:27

It has nothing to do with technology. It has everything to do with what service providers are there for.

Provide a service.

techguyone · 18-12-2015, 16:28

It's not tech driven, it's company vs company & Customer perception driven.

It's not like Routers didn't exist before is it.

pip08456 · 18-12-2015, 16:29

Quote:

Originally Posted by techguyone

It's not tech driven, it's company vs company & Customer perception driven.

It's not like Routers didn't exist before is it.

Exactly.

Gobble · 18-12-2015, 16:42

If it's nothing to do with technology, then why bring out new revisions of routers at all? Whether driving the technology forward is by customer demand or to be better than the competition, it's still technology.

techguyone · 18-12-2015, 16:58

Are you Captain Pedantic for CF or something?

Give it a rest eh.

Gobble · 18-12-2015, 17:25

Oooh, I dunno... With great power comes great responsibility and all that. Maybe I just don't agree with everyone all the time.

pip08456 · 18-12-2015, 18:42

Quote:

Originally Posted by Gobble

If it's nothing to do with technology, then why bring out new revisions of routers at all? Whether driving the technology forward is by customer demand or to be better than the competition, it's still technology.

OK let's go with your premis.

Company A (insert Lynksys, Belkin etc)produces routers for multi use and continue to develop it.

Company B - VM supply a broadband connection.