Superhub : shocking service from virgin

[blistr]

they tell me theres a problem in my area so dont worry , it will be fixed my the 8th of july .
so i wait patiently and its still the same , internet constantly interupts , wifi non existant. its on then off but u cant connect anyway .
called them again yesterday and got someone decent who told me im not on the service completely so sent software to the superhub and said wait and try again
my wife had the phone put down on her today, everyones virtually out of phone data and now im told it will be fixed on the 19th august
150 my ass im not even getting 20 and 2 up

Downstream Channels
Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked 9 298750000 Hz 256 QAM -2.4 dBmV 36.8 dB 367 269
Locked 7 282750000 Hz 256 QAM -3.0 dBmV 36.2 dB 946 271
Locked 8 290750000 Hz 256 QAM -2.5 dBmV 36.6 dB 299 295
Locked 10 306750000 Hz 256 QAM -2.3 dBmV 37.1 dB 307 296
Locked 11 314750000 Hz 256 QAM -2.2 dBmV 37.9 dB 300 300
Locked 12 322750000 Hz 256 QAM -2.1 dBmV 37.6 dB 303 303
NotLocked Unknown
NotLocked Unknown

[arcimedes]

I assume from what you have said that you are using the superhub in router mode as you mention wifi being erratic. We need data on the upstream channels and which superhub it is 1, 2 or 3.

[Ken W]

Originally Posted by blistr

they tell me theres a problem in my area so dont worry , it will be fixed my the 8th of july .
so i wait patiently and its still the same , internet constantly interupts , wifi non existant. its on then off but u cant connect anyway .
called them again yesterday and got someone decent who told me im not on the service completely so sent software to the superhub and said wait and try again
my wife had the phone put down on her today, everyones virtually out of phone data and now im told it will be fixed on the 19th august
150 my ass im not even getting 20 and 2 up

Downstream Channels
Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked 9 298750000 Hz 256 QAM -2.4 dBmV 36.8 dB 367 269
Locked 7 282750000 Hz 256 QAM -3.0 dBmV 36.2 dB 946 271
Locked 8 290750000 Hz 256 QAM -2.5 dBmV 36.6 dB 299 295
Locked 10 306750000 Hz 256 QAM -2.3 dBmV 37.1 dB 307 296
Locked 11 314750000 Hz 256 QAM -2.2 dBmV 37.9 dB 300 300
Locked 12 322750000 Hz 256 QAM -2.1 dBmV 37.6 dB 303 303
NotLocked Unknown
NotLocked Unknown

I suggest that you post your problems on the Virgin forum.

http://community.virginmedia.com/

Ken

[blistr]

u know ken thats a great idea , thanks for the link

---------- Post added at 20:54 ---------- Previous post was at 20:28 ----------

done

[General Maximus]

let us know what they say because I am curious. Those downstream power levels are fine. What are the upstream like?

[Sephiroth]

Originally Posted by blistr

u know ken thats a great idea , thanks for the link

---------- Post added at 20:54 ---------- Previous post was at 20:28 ----------

done

Can you link us to the VM Forum thread please? I suspect you have a different user name there.

[blistr]

yes i do ,
http://community.virginmedia.com/t5/...e/td-p/2871199