V+ TiVo - Page 13

Osem · 29-03-2015, 13:25

I wish someone would put the OP on standby...

30-03-2015, 19:44

Latest.

The CEO team have instructed their area Manager to sort it out. He is sending a technician round on 1st April with instructions to change the TiVo box.

In a phone call, Virgin agreed it must be a faulty box, as the TV works perfectly on DTV Freeview - 13 hours clocked up with not a hitch.

We will see if the new box makes a difference. I very much hope so, but if it still has a Standby problem, the CEO team will no doubt investigate the matter further. It is in their interest to do so and find out the cause.

Mad Max · 30-03-2015, 19:49

This would put the friggin X Files to shame.......

OLD BOY · 30-03-2015, 20:08

Quote:

Originally Posted by Wittmann

Latest.

The CEO team have instructed their area Manager to sort it out. He is sending a technician round on 1st April with instructions to change the TiVo box.

In a phone call, Virgin agreed it must be a faulty box, as the TV works perfectly on DTV Freeview - 13 hours clocked up with not a hitch.

We will see if the new box makes a difference. I very much hope so, but if it still has a Standby problem, the CEO team will no doubt investigate the matter further. It is in their interest to do so and find out the cause.

Coming on 1st April, Wittman? Good luck with that

johnathome · 30-03-2015, 20:15

Quote:

Originally Posted by OLD BOY

Coming on 1st April, Wittman? Good luck with that

The Area Manager is reading this thread isn't he?

Stephen · 30-03-2015, 20:36

Good on them for sending someone out, however I wouldn't be agreeing to that until all avenues had been checked.

ie another HDMI device on the TV HDMI socket to rule out a faulty connection, or a different HDMI cable.

30-03-2015, 23:11

Quote:

Originally Posted by johnathome

The Area Manager is reading this thread isn't he?

He does not need to, I have given Virgin and him all the information required. Like I said, they now agree it must be a faulty TiVo box. So all the posters who have the impression that TiVo is a sacred product beyond fault and that it must be my TV are wrong.

Ah well, nobody`s perfect.

Stephen · 30-03-2015, 23:25

I don't know how they could believe it is the TiVo at fault when you haven't tried our suggestions to rule out the TV or the HDMI cable!

I just can't wait to see you back here after they swap it and you still get the problem.

31-03-2015, 08:27

Quote:

Originally Posted by Stephen

I just can't wait to see you back here after they swap it and you still get the problem.

That makes two of us Stephen. If the swap fails, I also cannot wait to hear their conclusions why TiVo does not work. By the way regarding HDMI cables, there is only one and it was supplied and fitted by Virgin. The signal cable to the box from the wall socket is theirs too, nothing of mine in the set-up unfortunately Stephen, all over to Virgin. My only contribution is to provide a perfect working order TV.

The only connection between TiVo and my TV is the Virgin HDMI cable, I just sit back and watch with uncontrollable anticipation.

**Hugh** · 31-03-2015, 08:29

Have you tried another cable?

Stephen · 31-03-2015, 08:33

Well go to poundland and buy another hdmi cable then and try it in a different hdmi socket on your tv. ONLY then will you 100% know if TiVo is actually at fault.

GrimUpNorth · 31-03-2015, 08:53

There is a problem somewhere. To say it's the Tivo without doing a bit of fault finding is a bit off. It may well be the Tivo but before testing the gear on each on of the cable (and the cable itself) the OP is grasping at straws.

Saying the TV worked OK before the fault so the TV must still be working OK is a but daft. Using this logic then there CANNOT be anything wrong with the Tivo as it worked fine before the fault showed itself so it must still be working fine today.

I hope I'm wrong but I can see another Tivo broke my TV thread coming up.

Cheers

Grim

31-03-2015, 09:38

Quote:

Originally Posted by Stephen

I don't know how they could believe it is the TiVo at fault when you haven't tried our suggestions to rule out the TV or the HDMI cable!

I just can't wait to see you back here after they swap it and you still get the problem.

Read my post 189 again. And how many times have I to state, that I have ruled out the TV ? Let me say categorically - the TV has been proven to be nothing to do with the problem, it is entirely a TiVo matter. This avenue of allegation is closed.

The HDMI cable is nothing to do with me, it is a Virgin problem. I pay, they correct, that is the deal of renting. The HDMI worked perfectly for 7 years with V+, so it is an elementary fact that it is nothing to do with either the HDMI cable or the TV.

With the factual evidence I have provided on this thread and to Virgin, any engineer who can even spell the word engineer, would draw the same conclusion - it is a TiVo problem.

With the factual evidence I have provided on this thread and to Virgin, any engineer who can spell the word would draw the same conclusion - it is a TiVo problem.

Picking at straws. We will wait and see, and I promise to satisfy your anxiety concerning my perfect TV and Virgin`s TiVo problems, after experience with the new TiVo box.

With the factual evidence I have provided on this thread and to Virgin, any engineer who can spell engineer would draw the same conclusion - it is a TiVo problem.

**Hugh** · 31-03-2015, 10:10

How can it hurt, whilst you are waiting for the new TiVo box, to swap a cable over?

paultrademark · 31-03-2015, 10:35

Could still be the TV and it's a HDMI handshake issue, which your TV might need a firmware update for.

Or it could be as others have suggested, to categorically state its the TiVo is poor troubleshooting to say the least