100M : Birmingham overloaded every night from 17:00 to 23:00?

[toytown]

Nobody know a way to escalate this? Voice comms, gaming and streaming are pretty much useless every single night at this time.

[Kushan]

Your choices are:

* Phone up and hope there's a fault ticket
* email the CEO with your findings
* PM a moderator on the official virgin forums

[toytown]

Originally Posted by Kushan

Your choices are: * Phone up and hope there's a fault ticket

I've phoned them up, more than once to tell them about this issue, they are more interested in what broswer i'm using and then asking me to reset my cable modem etc.

[General Maximus]

muppets who don't understand what the problem is and are more interested in trying to attribute it to all the viruses on your pc. They sent a signal to your pc and it said you have viruses on your pc.

If I were you I would put all the info together with a time line and explain the issue in detail and fire it off to the CEOs office in an email. They won't understand it but they'll sen it to somebody who does and get back to you with an answer.

[richard s]

Are any of your neighbors got the same issue, if so get them to ring VM as well.

[toytown]

Originally Posted by richard s

Are any of your neighbors got the same issue, if so get them to ring VM as well.

Ermm, its the core networking in Birmingham that is affected, every single customer that has to go through it to get to the rest of the internet is affected. Literally thousands upon thousands of customers.

The problem is for normal web browsing you wont see that much of an issue, a few page load times and failed pages, but refreshing should fix it.

However for anything that needs low latency (Skype/Teamspeak/Games) and watching live streams, you're completely screwed.

[qasdfdsaq]

Originally Posted by toytown

Ermm, its the core networking in Birmingham that is affected, every single customer that has to go through it to get to the rest of the internet is affected

It's not the whole core network in Birmingham that's affected, only small parts of it. However, as is always the case with VM, the more people you manage to get to complain, the more likely they'll actually take notice and deal with it.

[General Maximus]

Originally Posted by toytown

However for anything that needs low latency (Skype/Teamspeak/Games) and watching live streams, you're completely screwed.

yeah it's not good, I play games (fps) pretty much every evening with friends and I would screwed if I had any lag.