Virgin Media compensation for Outages

[Fingers]

Ironically, the discount I am receiving for the ongoing UBR fault is marked as a "Goodwill Gesture" on my latest eBill.

[obdavies]

Calculating compensation by reference to 24/7 is simply neither fair or acceptable.

Who uses the Virgin service all day (24 hours) for 365 days a year? If you only watch certain programmes on certain days and they're not available through a 'failure to supply adequate service', then that's possibly a whole series down the tube (not everything is on catch up) or if it's a sporting event then you've missed it for good, not just for 24 hours.

[Kabaal]

Oh my, 6 year old thread and your first post since you joined 8 years ago. Bored today or just posting from a time machine?

[tommy92]

A refund for loss of service is simply.

Cost of each service:
for example
£20 tv
£10 broadband
£15 phone

tv and broadband loss for 24hours = £30 monthly cost divided by 30 day month= £1

---------- Post added at 20:35 ---------- Previous post was at 20:35 ----------

i should learn to read Late post lol

[webrosc]

I know this is old and necro'd by a new forumer, but last 2 times i had an internet outage which i called up after about 2 hours (i give them a chance first) they credited me right away for the outage without me even having to ask, not sure how much i was credited, but i'm sure it was more than a calculated few hours.

[Kushan]

Originally Posted by webrosc

I know this is old and necro'd by a new forumer, but last 2 times i had an internet outage which i called up after about 2 hours (i give them a chance first) they credited me right away for the outage without me even having to ask, not sure how much i was credited, but i'm sure it was more than a calculated few hours.

As far as I know, they're not obligated to credit for any outage lasting less than 24 hours, but it's up to the agent to a degree and most will happily do it.

[General Maximus]

I haven't had a noticeable outage for about 7 years now. When it happens it was for two days and I got £5 back which is neither here nor there. I would rather them just keep it and get me back online.

[NuttehButteh]

I've had a few drops in connection in the past 2 weeks but nothing I would feel the need to complain about.

[webrosc]

Originally Posted by Kushan

As far as I know, they're not obligated to credit for any outage lasting less than 24 hours, but it's up to the agent to a degree and most will happily do it.

That i understand.
Seems like i just get very nice agents when i call up as they are the ones who offer the compensation, i just call up to let them know the issue is there, normally gets fixed within a few hours too