100M : Very low speed

[webcrawler2050]

Hi Guys,

Not familiar with the Superhub & power levels any more.

On 100MB but only getting, just under 40mb

C:\Users\Richard>ping www.google.co.uk

Pinging www.google.co.uk [173.194.34.120] with 32 bytes of data:
Reply from 173.194.34.120: bytes=32 time=106ms TTL=55
Reply from 173.194.34.120: bytes=32 time=44ms TTL=55
Reply from 173.194.34.120: bytes=32 time=43ms TTL=55
Reply from 173.194.34.120: bytes=32 time=81ms TTL=55

Ping statistics for 173.194.34.120:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 43ms, Maximum = 106ms, Average = 68ms

C:\Users\Richard>tracert www.google.co.uk

Tracing route to www.google.co.uk [173.194.34.127]
over a maximum of 30 hops:

  1   148 ms    59 ms    90 ms  cpc9-swin15-2-0-gw.3-1.cable.virginm.net [86.26.
64.1]
  2    67 ms    68 ms    57 ms  brhm-core-2a-ae3-2125.network.virginmedia.net [2
13.105.114.9]
  3    53 ms    73 ms    67 ms  nrth-bb-1c-ae10-0.network.virginmedia.net [62.25
3.174.73]
  4    70 ms    60 ms    56 ms  leed-bb-1c-et-310-0.network.virginmedia.net [62.
253.175.217]
  5    72 ms    81 ms    73 ms  teln-ic-2-ae1-0.network.virginmedia.net [212.250
.14.146]
  6    70 ms    78 ms    77 ms  72.14.195.202
  7    66 ms    86 ms    61 ms  209.85.240.63
  8    42 ms    19 ms    20 ms  209.85.253.47
  9    20 ms    22 ms    20 ms  lhr14s20-in-f31.1e100.net [173.194.34.127]

Trace complete.

Downstream Channels
Lock Status	Channel ID	Frequency	Modulation	Rx Power	SNR	Pre RS Errors	Post RS Errors
Locked	27	459000000 Hz	QAM256	 4.7 dBmV	38.3 dB	536	0
Locked	23	427000000 Hz	QAM256	 5.0 dBmV	38.6 dB	247	0
Locked	24	435000000 Hz	QAM256	 5.0 dBmV	38.6 dB	287	0
Locked	25	443000000 Hz	QAM256	 5.0 dBmV	38.3 dB	368	0
Locked	26	451000000 Hz	QAM256	 5.1 dBmV	38.4 dB	472	0
Locked	28	467000000 Hz	QAM256	 4.5 dBmV	38.1 dB	717	0
Unlocked	Unknown	0 Hz	Unknown	 0.0 dBmV	 0.0 dB	Unknown	Unknown
Unlocked	Unknown	0 Hz	Unknown	 0.0 dBmV	 0.0 dB	Unknown	Unknown

Upstream Channels
Lock Status	Channel ID	Frequency	Modulation	Tx Power	Mode	Channel Bandwidth	Symbol Rate
Locked	59	27400000 Hz	ATDMA	46.0 dBmV	16QAM	6400000	20480 Kbits/sec
Locked	57	45800000 Hz	ATDMA	46.3 dBmV	16QAM	6400000	20480 Kbits/sec
Unlocked	0	0 Hz	Unknown	 0.0 dBmV	Unknown	Unknown	0 Kbits/sec
Unlocked	0	0 Hz	Unknown	 0.0 dBmV	Unknown	Unknown	0 Kbits/sec

[webcrawler2050]

I'm told by TS that these downstreams are 90% overloaded, the guy was a brilliant Welsh guy and was very helpfull

swin-cmts-15-cabledownstream10/6/0
swin-cmts-15-cabledownstream10/6/1

Is there any way to confirm this

[pip08456]

A TBB ping monitor would confirm this.

[Jumping]

Url for the broadband monitor http://www.thinkbroadband.com/ping/monitors.html

You also need to make sure you allow ping from WAN or you will get a big block of red in the graph.

[banjo]

Originally Posted by webcrawler2050

I'm told by TS that these downstreams are 90% overloaded, the guy was a brilliant Welsh guy and was very helpfull

swin-cmts-15-cabledownstream10/6/0
swin-cmts-15-cabledownstream10/6/1

Is there any way to confirm this

Is this using wired or wireless ?

[webcrawler2050]

Both, no difference in wired or wireless - i've tried it in peak and no peak

http://www.thinkbroadband.com/ping/s...4b03f255e.html

[General Maximus]

yeah I was going to say, there looks like there is a majoy issue with congestion on your segement because your latency just to the cmts (first hop) is huge, mine is 7ms. The congestion between you and the cmts is what is buggering everything else up afterwards.

[webcrawler2050]

Yeah figures, they said the UBR is what is overloaded

[General Maximus]

Yup, and that is something they should be fixing pronto because they monitor the load and utilisation

[webcrawler2050]

Well according to the tech bloke its atleast 6 months - it was fine until I upgraded to 100mb - as was on 60MB and enjoying it. Really bad isn't it..

[Nymins]

Originally Posted by webcrawler2050

Well according to the tech bloke its atleast 6 months - it was fine until I upgraded to 100mb - as was on 60MB and enjoying it. Really bad isn't it..

Exact same thing has happened to me (I'm in Belfast). I got the early upgrade from 60Mb to 100Mb and the speeds aren't hitting anywhere near it. Upload is fine, download fluctuates between 20-70Mb.

This is currently my graph:

http://www.thinkbroadband.com/ping/s...65de5f593.html

A guy is coming out this Saturday to check it out.

[webcrawler2050]

Yours is just the same, as mine. Maybe the network isn't ready.. I dunno. Shall give VM a call again today

---------- Post added at 09:52 ---------- Previous post was at 09:45 ----------

Wow - good news, just spoke to TS - they are fixing the issue today and should be fixed by 11.05 - pretty happy with that, I only reported it on the 3rd

[General Maximus]

if it does get fixed today it means something else was wrong and it wasnt a capacity issue. I am hoping it does get fixed today because it looked like a capacity issue that was prevalent years ago when they just massively over subscribed areas. It isn't good enough for todays standards and if they left it 6 months to fix the network would have ground to a halt with all the speed increases they are doing.

[webcrawler2050]

Originally Posted by General Maximus

if it does get fixed today it means something else was wrong and it wasnt a capacity issue. I am hoping it does get fixed today because it looked like a capacity issue that was prevalent years ago when they just massively over subscribed areas. It isn't good enough for todays standards and if they left it 6 months to fix the network would have ground to a halt with all the speed increases they are doing.

Dont think it has been fixed:


Seems its "better" but 48MB off

[Mick Fisher]

Good old VM, give everyone a free speed increase/remove traffic management, then upgrade the network to cope just in time before the next speed upgrade.

At least that's how it worked before I left.