Superhub Super Hub 1 no longer being distributed by Virgin Media? - Page 3

Mick Fisher · 27-02-2014, 20:42

Quote:

Originally Posted by jb66

Personally I don't think the sh1 is fit for purpose. I get 120 meg wireless on my sh2 but only got 40 on my super hub 1s

Absolutely!

daggman · 02-03-2014, 09:03

Thank you guys

We were always on the XL size broadband until May last year when went upto XXL braodband, i mentioned at the time i was only getting the same as XL thru wireless, told it was my equipment (pc etc) as i was getting full 120mb when connected thru wired connection but even now on are brand new Sony Vaio Ultrabook , that only still gives about 56mb, i complained again today and technical suppport said they had changed the frequency and it should get faster, they still tried it on about "you dont get your full download speed thru wireless", yes but you should not loose half surely!!! anyway its still crap.

think i will ring retention and tell them i have had enough , whats the point of upgrading us to 150mb and still only getting 56mb.

jb66 · 02-03-2014, 09:15

Quote:

Originally Posted by daggman

Thank you guys

We were always on the XL size broadband until May last year when went upto XXL braodband, i mentioned at the time i was only getting the same as XL thru wireless, told it was my equipment (pc etc) as i was getting full 120mb when connected thru wired connection but even now on are brand new Sony Vaio Ultrabook , that only still gives about 56mb, i complained again today and technical suppport said they had changed the frequency and it should get faster, they still tried it on about "you dont get your full download speed thru wireless", yes but you should not loose half surely!!! anyway its still crap.

think i will ring retention and tell them i have had enough , whats the point of upgrading us to 150mb and still only getting 56mb.

You need to have the correct equipment. A superhub 2 on 5ghz with a 3 antenna wifi card can get over 100 easily.

General Maximus · 02-03-2014, 17:45

yeah, unfortunately VM are providing you with 152mbits and you can also receive/achieve that speed. The fact that you are chosing to use equipment and transfer methods which prevent you from achieving a high speed isn't VM's problem. It is like buying an Audi R8 and moaning that you can drive 150mph round your housing estate.

hansi · 02-03-2014, 18:10

I stiill have the old Ambit black modem and am buying a new laptop to use wirelessly. With the new BB speed increase, I don't think the modem will be powerful enough. Will VM supply mw with a new Superhub if I ask?

General Maximus · 02-03-2014, 18:26

they'll insist. I rang up for the upgrade yesterday and was told I would need a shub2 and they are sending one out free of charge which is coming on Tuesday

daggman · 02-03-2014, 18:46

Quote:

Originally Posted by General Maximus

yeah, unfortunately VM are providing you with 152mbits and you can also receive/achieve that speed. The fact that you are chosing to use equipment and transfer methods which prevent you from achieving a high speed isn't VM's problem. It is like buying an Audi R8 and moaning that you can drive 150mph round your housing estate.

eh i dont understand i am using the euipment VM supply Superhub 1, i am saying this is not up to the job, and it is a VM problem, people on here have confirmed that with SH 1 they could not get there full speeds then when upgraded to SH2 they got full speed. thru wireless.

jb66 · 02-03-2014, 19:22

Does your wireless card support 5ghz?

hansi · 02-03-2014, 20:31

Quote:

Originally Posted by General Maximus

they'll insist. I rang up for the upgrade yesterday and was told I would need a shub2 and they are sending one out free of charge which is coming on Tuesday

I just rang two different people re the hub, and I was told that the speed had already increased in my area but I would need a superhub. the first person quoted me £20 and the second person quoted £5.99 for self installation. Confused, you bet I am. I didn't even know my speed had been increased

Kushan · 02-03-2014, 20:33

Quote:

Originally Posted by hansi

I just rang two different people re the hub, and I was told that the speed had already increased in my area but I would need a superhub. the first person quoted me £20 and the second person quoted £5.99 for self installation. Confused, you bet I am. I didn't even know my speed had been increased

You could always unplug your modem, ring up faults and claim it has died and won't power on. They can do nothing except send you out a new modem and I very much doubt Virgin will send anything other than a superhub.

hansi · 02-03-2014, 20:42

Oooohh, that's a bit naughty isn't it?

Kushan · 02-03-2014, 20:59

It's about as naughty as charging a customer £5.99 for up to date equipment.

BenMcr · 02-03-2014, 21:06

Quote:

Originally Posted by Kushan

You could always unplug your modem, ring up faults and claim it has died and won't power on. They can do nothing except send you out a new modem and I very much doubt Virgin will send anything other than a superhub.

Replacements for faulty modems are a SuperHub 1

If you need a new SuperHub as part of the speed upgrade programme, it's a SuperHub 2

jb66 · 02-03-2014, 21:11

Quote:

Originally Posted by Kushan

You could always unplug your modem, ring up faults and claim it has died and won't power on. They can do nothing except send you out a new modem and I very much doubt Virgin will send anything other than a superhub.

They will send a tech

Kushan · 02-03-2014, 21:14

Quote:

Originally Posted by BenMcr

Replacements for faulty modems are a SuperHub 1

If you need a new SuperHub as part of the speed upgrade programme, it's a SuperHub 2

Fair enough. A SHUB 1 should still get the higher speeds though, at least when they push the config file down.

Quote:

Originally Posted by jb66

They will send a tech

And presumably the tech will replace the out of date equipment with a superhub, right? Aren't they supposed to replace equipment that's more than 3 years old even if there's no fault? Or has that been changed?