Superhub : Super Hub 1 no longer being distributed by Virgin Media?

[johnholmes]

Not sure how long this has been the case but from browsing the Virgin Media website it looks like they are only now giving out the New Super Hub (Super Hub 2) for all tiers - including 30Mb (which used to get Super Hub 1).

Does anybody know how long this has been the case?

What about swap outs - are they also only replacing old modems with the Super Hub 2 now?

Thanks for any replies.

Note: this was originally posted on DS, by a different user, which caught my attention, but it has of yet not received any replies.

[jb66]

Installers only carry superhub 2s. If you get an install or move house you get a superhub 2.

Service technicians swap superhub 1s with a refurbished superhub 1s. Folk on legacy equipment also get a superhub 1 as a replacement.

[johnholmes]

Many thanks for the reply.

[DJSADERS]

Originally Posted by jb66

Installers only carry superhub 2s. If you get an install or move house you get a superhub 2.

Service technicians swap superhub 1s with a refurbished superhub 1s. Folk on legacy equipment also get a superhub 1 as a replacement.

Not always on a house move, only if the account has been upgraded to the shub2, otherwise it gives a provisioning error on the pda and the job cannot be closed

[jb66]

Originally Posted by DJSADERS

Not always on a house move, only if the account has been upgraded to the shub2, otherwise it gives a provisioning error on the pda and the job cannot be closed

Every house move should have the sh2 code added

[broadbandking]

Originally Posted by DJSADERS

Not always on a house move, only if the account has been upgraded to the shub2, otherwise it gives a provisioning error on the pda and the job cannot be closed

That's strange as my account didn't get a SH2 code on it and they have swapped me to a SH2 with now issues.

VM don't offer the SH1 to any new customer existing customer can sometimes be given a SH1 replacement but most engineers will swap the modem to a SH2.

[jb66]

Originally Posted by broadbandking

That's strange as my account didn't get a SH2 code on it and they have swapped me to a SH2 with now issues.

VM don't offer the SH1 to any new customer existing customer can sometimes be given a SH1 replacement but most engineers will swap the modem to a SH2.

Wrong, most TECHNICANS would get an ass kicking for handing out sh2s. Only house moves or new installs get a SH2. Faults will always give a SH1 untill there are none left to hand out

[DJSADERS]

Originally Posted by jb66

Every house move should have the sh2 code added

Someone should tell the call center / store this then lol

[broadbandking]

Originally Posted by jb66

Wrong, most TECHNICANS would get an ass kicking for handing out sh2s. Only house moves or new installs get a SH2. Faults will always give a SH1 untill there are none left to hand out

I beg to differ, I spoken to ALOT of engineers and they all agree they can swap if they want to, hence why mine was swapped WITHOUT the SH2 code on my account.

[qasdfdsaq]

Engineer != technician.

[nomadking]

My modem was replaced recently with a Superhub. Is there any easy way of telling if it's a 1 or a 2?

[Martin_D]

Originally Posted by nomadking

My modem was replaced recently with a Superhub. Is there any easy way of telling if it's a 1 or a 2?

Attachment 25201

[jb66]

Originally Posted by broadbandking

I beg to differ, I spoken to ALOT of engineers and they all agree they can swap if they want to, hence why mine was swapped WITHOUT the SH2 code on my account.

I bet I've spoke to more

[broadbandking]

I have prob ended up speak to you

[General Maximus]

hallelujah, the end is in sight Can you imagine what muppets VM would look like if they gave shub1s out on new installs. I imagine they would get a lot of cancellations.