General : Coming soon to Virgin TV (2013) Vol. 6.

[BenMcr]

Originally Posted by Frazz

There is no excuse for not having support for Kit Kat as it's only a minor update and just shows the respect Virgin Media have for their customers

Going to have disagree on that - this has nothing to do with how much VM 'respect' their customers.

It's all about targeting a list of devices and Android versions for launch.

The alternative would be to delay the app whilst all devices with 4.4 were tested (which for most of the them only happened 14 days ago)

Now the app is lauched, and compatible with the majority of Android versions, VM can work towards adding 4.4 support whilst allowing access to others.

[andy_m]

Originally Posted by Frazz

It might only be the Nexus phones and the google versions of the S4 & One that have it but overall there will more than likely be at least half a million of them iut there so will be a substantial number. There is no excuse for not having support for Kit Kat as it's only a minor update and just shows the respect Virgin Media have for their customers

I don't think the issue is one of respect, it's one of competence.

---------- Post added at 11:04 ---------- Previous post was at 10:55 ----------

Even if you think Virgin have done well and the award winning app is awesome, to launch it on both ios and android with poorly explained delays and in such a way that it's actually made people angry just smacks of incompetence. Whether the development team have messed up, or the pr team have failed, the fact is that Virgin have failed to launch a good product either in a timely manner or to the near universal acclaim that its apparent quality merits. Time and again, and especially since the launch of TiVo, Virgin have found themselves over promising (hundreds of apps, TiVo companion, mrs) and then either under delivering, or taking a really long amount of time to get there, and in some cases both.

[ocav]

Originally Posted by Frazz

It might only be the Nexus phones and the google versions of the S4 & One that have it but overall there will more than likely be at least half a million of them iut there so will be a substantial number. There is no excuse for not having support for Kit Kat as it's only a minor update and just shows the respect Virgin Media have for their customers

Hardly. None of the Virgin Mobile phones for sale are running KitKat I believe (as I assume the S4 would be the normal version) so it's not a major issue, half a million people have these devices but when you proportion that up to the amount of people with these devices who can get Virgin Media, it's probably not even 1000!

[gemma307]

Originally Posted by Frazz

It might only be the Nexus phones and the google versions of the S4 & One that have it but overall there will more than likely be at least half a million of them iut there so will be a substantial number. There is no excuse for not having support for Kit Kat as it's only a minor update and just shows the respect Virgin Media have for their customers

In the UK?

---------- Post added at 11:36 ---------- Previous post was at 11:28 ----------

Originally Posted by BenMcr

Going to have disagree on that - this has nothing to do with how much VM 'respect' their customers.

It's all about targeting a list of devices and Android versions for launch.

The alternative would be to delay the app whilst all devices with 4.4 were tested (which for most of the them only happened 14 days ago)

Now the app is lauched, and compatible with the majority of Android versions, VM can work towards adding 4.4 support whilst allowing access to others.

Ben,
Totally agree I have been one of the moaners waiting for this, glad its now availialbe for the majority of android users, surely support for kitcat will be coming soon.
Are you aware of any plans to roll out on any other android devices, would be nice on my humble Hudl

[Chad]

Originally Posted by denphone

This will be a day long remembered my young apprentice.

Good deal on at the moment:

http://store.virginmedia.com/?buspar...n=E_BRAND_CORE

I'm looking to join on the Premier Collection. £25.00 per month for 6 months, plus £15.99 phoneline, but getting £100.00 off when signing up.

For thos ein the know, does that mean my account with Virgin starts with a £100.00 credit? If so it looks like you're getting the first couple of months free.

[denphone]

Originally Posted by Chad

Good deal on at the moment:

http://store.virginmedia.com/?buspar...n=E_BRAND_CORE

I'm looking to join on the Premier Collection. £25.00 per month for 6 months, plus £15.99 phoneline, but getting £100.00 off when signing up.

For thos ein the know, does that mean my account with Virgin starts with a £100.00 credit? If so it looks like you're getting the first couple of months free.

On your last question perhaps Ben or Stephen could answer you but it does look like a excellent deal.

[ocav]

Deal done and dusted with Sky. Will be keeping VM BB & Phone and M TV with Tivo but the offer from Sky cannot be beaten by VM. They didnt even try to persuade us to stay!

[vincerooney]

Originally Posted by ocav

Deal done and dusted with Sky. Will be keeping VM BB & Phone and M TV with Tivo but the offer from Sky cannot be beaten by VM. They didnt even try to persuade us to stay!

Happening a lot now. VM are under different orders these days it seems

[denphone]

Originally Posted by vincerooney

Happening a lot now. VM are under different orders these days it seems

Sorry Vince but l cannot understand your sentiment here as customers switch from supplier to supplier and back again to get the best deals nowadays and Virgin gain more customers then they lose.

[muppetman11]

Originally Posted by denphone

Sorry Vince but l cannot understand your sentiment here as customers switch from supplier to supplier and back again to get the best deals nowadays and Virgin gain more customers then they lose.

That may be true but with fibre now available widespread and expanding every day both VM and Sky will see even more competition from the likes of BT and Talk Talk , the subscription free offerings have also vastly improved with the likes of YouView and Freesat freetime and the many streaming alternatives like Netflix , Lovefilm and Now TV. Holding onto subscribers will become harder and harder for all companies going forward it certainly makes for interesting times.

[johnathome]

I'm not sure i understand the statement either?

ocav said he is going to remain a triple play customer, why would VM offer anything??

[denphone]

Originally Posted by muppetman11

That may be true but with fibre now available widespread and expanding every day both VM and Sky will see even more competition from the likes of BT and Talk Talk , the subscription free offerings have also vastly improved with the likes of YouView and Freesat freetime and the many streaming alternatives like Netflix , Lovefilm and Now TV.

It is indeed a competitive market but my view is there is enough space for them all given that everybody has a different idea of what they might want from providers thus also people have different budgets on what they can afford as well and what might be good for the goose might not be good enough for the gander.

[andy_m]

Originally Posted by ocav

Deal done and dusted with Sky. Will be keeping VM BB & Phone and M TV with Tivo but the offer from Sky cannot be beaten by VM. They didnt even try to persuade us to stay!

You're not leaving!

[mikcoles]

Originally Posted by BenMcr

Going to have disagree on that - this has nothing to do with how much VM 'respect' their customers.

It's all about targeting a list of devices and Android versions for launch.

The alternative would be to delay the app whilst all devices with 4.4 were tested (which for most of the them only happened 14 days ago)

Now the app is lauched, and compatible with the majority of Android versions, VM can work towards adding 4.4 support whilst allowing access to others.

While I accept it is compatible with other Android versions the list of devices it works with is not many when you take the Nexus models out of it which have recieved Kit Kat update.

[ocav]

Originally Posted by johnathome

I'm not sure i understand the statement either?

ocav said he is going to remain a triple play customer, why would VM offer anything??

I'm only remaining a triple play customer because the M TV was free of charge, I wouldn't if it wasn't for that, I initially did state that I would remove the entire thing, and he said "unfortunately there is no way we can reduce your package, the only offers we have increases the cost.

Originally Posted by andy_m

You're not leaving!

I was still reducing my package by nearly £80.