VM want their equipment back!!!
09-10-2013, 21:44
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#1
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cf.mega poster
Join Date: Jan 2008
Posts: 10,946
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VM want their equipment back!!!
Yesterday, I received an email from VM which falsely claimed that I was no longer a VM customer.
It then went on about how to return their equipment.
Has anybody else received this nonsense?
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09-10-2013, 21:49
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#2
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laeva recumbens anguis
Cable Forum Mod
Join Date: Jun 2006
Age: 69
Services: Premiere Collection
Posts: 44,306
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Re: VM want their equipment back!!!
No.
(Well, I can't speak for all the VM customers, but I haven't).
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09-10-2013, 21:50
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#3
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cf.geek
Join Date: Jun 2010
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Re: VM want their equipment back!!!
Maybe they don't want your custom anymore. ..
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09-10-2013, 22:30
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#4
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[CENSORED]
Join Date: Apr 2005
Location: Wolverhampton
Age: 47
Posts: 4,218
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Re: VM want their equipment back!!!
Are you sure it originated from Virginmedia?
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09-10-2013, 22:33
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#5
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Inactive
Join Date: Oct 2011
Location: Newcastle
Posts: 363
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Re: VM want their equipment back!!!
I thought they normally wrote to you saying sorry you're leaving and with details on how to return equipment?
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09-10-2013, 22:40
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#6
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Inactive
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Re: VM want their equipment back!!!
Give them a call and have a chat with them , it copuld be a simple error on their system.
Be very careful of these kind of emails though as there are a lot of scams going around , i had one claiming i upgraded to Skymovies on VM Upon closer inspection the email wasn't from VM at all just a silly scammer trying their luck.
Just call 150 from your virgin landline and they'll sort it out.
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09-10-2013, 23:03
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#7
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cf.mega poster
Join Date: Jun 2003
Location: Half in the corporeal, half in the etheral
Posts: 37,181
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Re: VM want their equipment back!!!
Mostly likely simple human error. I'm pretty sure no compensation will be offered (or expected) regarding their false accusation of you no longer being their customer and I'm equally sure no employee will be disciplined as a result.
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10-10-2013, 05:44
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#8
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cf.mega poster
Join Date: Jan 2008
Posts: 10,946
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Re: VM want their equipment back!!!
Quote:
Originally Posted by theone2k10
Give them a call and have a chat with them , it copuld be a simple error on their system.
Be very careful of these kind of emails though as there are a lot of scams going around , i had one claiming i upgraded to Skymovies on VM Upon closer inspection the email wasn't from VM at all just a silly scammer trying their luck.
Just call 150 from your virgin landline and they'll sort it out.
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Many thanks everybody for your input. It came to a decicated email account that I have for all VM related affairs, but I will double check just to make sure 
Quote:
Originally Posted by Russ
Mostly likely simple human error. I'm pretty sure no compensation will be offered (or expected) regarding their false accusation of you no longer being their customer and I'm equally sure no employee will be disciplined as a result.
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What a bizarre post! I hope everything is alright Russ.
As you were kind enough to say that you would take into consideration that I was recently on medication due to a lot of pain when posting suggestions to improve the site, I will afford you the same courtesy due to your unfortunate illness and any associated medication that has to be taken as a result.
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Originally Posted by Dash: CF noob
Maybe they don't want your custom anymore. ..
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LOL Perhaps it's a gentle hint 
---------- Post added at 04:44 ---------- Previous post was at 04:29 ----------
Quote:
Originally Posted by Hugh
No.
(Well, I can't speak for all the VM customers, but I haven't).
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Cheers Hugh, it doesn't look like anyone else has received this email either.
I was thinking that it could be an incorrect en masse mailing as has happened in the past.
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10-10-2013, 08:42
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#9
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Inactive
Join Date: Feb 2009
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Re: VM want their equipment back!!!
Quote:
Originally Posted by RichardCoulter
What a bizarre post! I hope everything is alright Russ.
As you were kind enough to say that you would take into consideration that I was recently on medication due to a lot of pain when posting suggestions to improve the site, I will afford you the same courtesy due to your unfortunate illness and any associated medication that has to be taken as a result.
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Maybe it's just me then, but I did chuckle at this obvious bit of fun. Clearly just my warped sense of humour.
On a different note, I always believed Virgin would write to you asking for equipment back ?
---------- Post added at 07:42 ---------- Previous post was at 07:41 ----------
Quote:
Originally Posted by Russ
Mostly likely simple human error. I'm pretty sure no compensation will be offered (or expected) regarding their false accusation of you no longer being their customer and I'm equally sure no employee will be disciplined as a result.
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10-10-2013, 12:59
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#10
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cf.mega poster
Join Date: Jun 2003
Location: Half in the corporeal, half in the etheral
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Re: VM want their equipment back!!!
Quote:
Originally Posted by RichardCoulter
What a bizarre post! I hope everything is alright Russ.
As you were kind enough to say that you would take into consideration that I was recently on medication due to a lot of pain when posting suggestions to improve the site, I will afford you the same courtesy due to your unfortunate illness and any associated medication that has to be taken as a result.
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Thank you, flort gribble pogostick  
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Originally Posted by MutleyF
On a different note, I always believed Virgin would write to you asking for equipment back ?
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Me too, I've never heard of them emailing someone about it before.
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10-10-2013, 16:27
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#11
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cf.mega poster
Join Date: Sep 2011
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Re: VM want their equipment back!!!
Quote:
Originally Posted by Russ
Mostly likely simple human error. I'm pretty sure no compensation will be offered (or expected) regarding their false accusation of you no longer being their customer and I'm equally sure no employee will be disciplined as a result.
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10-10-2013, 23:26
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#12
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cf.mega poster
Join Date: Jan 2008
Posts: 10,946
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Re: VM want their equipment back!!!
Quote:
Originally Posted by MutleyF
Maybe it's just me then, but I did chuckle at this obvious bit of fun. Clearly just my warped sense of humour.
On a different note, I always believed Virgin would write to you asking for equipment back ?
---------- Post added at 07:42 ---------- Previous post was at 07:41 ----------
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It wasn't humour, it was sardonic sarcasm crafted to cause upset. He does have a history of bringing attitudes/different subjects into various threads in order to cause bad feeling and/or cause disruption.
Having said that, he does have a mental health disability, so a little understanding is appropriate.
Quote:
Originally Posted by Russ
Thank you, flort gribble pogostick
Me too, I've never heard of them emailing someone about it before. |
Me neither, but having contacted them today, it appears that the "Virgin Media Collections Department' is now up and running...... and not doing a very good job thus far by asking existing customers to return their equipment!!!
This is an inconvenience to customers and a waste of company resources.
I have just got off the 'phone to somebody who is going to take a look at what this particular team "is up to", so hopefully nobody else will be getting nonsensical emails
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10-10-2013, 23:39
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#13
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cf.mega poster
Join Date: Jun 2003
Location: Half in the corporeal, half in the etheral
Posts: 37,181
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Re: VM want their equipment back!!!
__________________
From Jim Cornette:
“Ty, Fy, bye”
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11-10-2013, 09:46
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#14
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Inactive
Join Date: May 2009
Services: Sky Q Silver, 2 x mini boxes,VM 150mb broadband and VM phone with anytime calls.
Posts: 472
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Re: VM want their equipment back!!!
Quote:
Originally Posted by RichardCoulter
I have just got off the 'phone to somebody who is going to take a look at what this particular team "is up to", so hopefully nobody else will be getting nonsensical emails |
And then perhaps even fewer nonsensical threads will be started....  
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13-10-2013, 19:57
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#15
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cf.mega poster
Join Date: Jan 2008
Posts: 10,946
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Re: VM want their equipment back!!!
Which thread/s are you referring to and why do you believe them to be nonsensical?
Or were you just attempting to stir up matters by being rude?
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