Cancelling all services

[orangebird]

Originally Posted by jamie.benning

Is there a particular problem with my account?

God, no. Getting through to anywhere in Customer Relations has been like rocking horse poo the past couple of weeks. I can't access your account, but thought that I could take the hassle out of you trying to get through all the time. Apparently, I can't. I'll keep trying though...

[jamie.benning]

I really appreciate it, thanks. In the meantime that address would be great. I am moving out of the house on saturday and I am really annoyed that despite my attempts to cancel, I will be paying for NTL 'services' for another month.

Thanks
Jamie

[Neil]

Originally Posted by jamie.benning

I really appreciate it, thanks. In the meantime that address would be great. I am moving out of the house on saturday and I am really annoyed that despite my attempts to cancel, I will be paying for NTL 'services' for another month.

Thanks
Jamie

The address to write to is on your bill.

Failing that, if you get nowhere-take a look here: http://www.cableforum.co.uk/board/article.php?a=28

[jamie.benning]

Thanks all.

I actually ended up speaking to a CS representative at NTL last night (the cancellations dept were closed!) and she suggested that I write to the address on my bill (complaints) and remove my direct debits.

I have copied the same letter to the local MD, lets hope this things doesn't continue!

Jamie

[jamie.benning]

NTL CS went one better this morning. It's been engaged since 930am!

J

[jamie.benning]

Finally got an email from NTL (Vas) saying that he was passing on my request. Two days later, I got a call of apology and a confirmation that my account is now cancelled - hooray!

Thanks for all you help and advice.

J

[jamie.benning]

Ok, its been a while. But yesterday (10th Jan) a guy finally came to pick up my STB and modem.

I have also been promised that my account has been manually altered to account for the cancellation I attempted again and again in Nov.

Still no final bill - but fingers crossed.

I cn't believe it's taken THIS long!

[poolking]

So this is the fun I'll have to go through when I cancel my DTV service.

[STONEISLAND]

This is quiet scary reading for NTL customers

[leemel]

Scary reading...I've been through exactly the same scenario as this.
Threatening letters, demands for payment, everything.
Thing is, ntl owe me money.
They won't send a cheque out in a reasonable time, depending on who you speak to in CS, depends on what they can do.
I'm getting to the stage that each time they send a letter, I send one back.
This is ridiculous, and a company the size of ntl should be ashamed of the way that they are messing their customers about.
I've written to Aizad Hussain to find out what is happening with this saga. I've had no sense from anyone that I've dealt with.
Tried calling disconnections as the lady in CS advised...despite calling them to set up the disconnection and anything that they have touched has turned to brown stuff...guess what, it's engaged.
Bunch of numptys.

[Neil]

Originally Posted by leemel

I've written to Aizad Hussain to find out what is happening with this saga. I've had no sense from anyone that I've dealt with.

Don't expect any sense from him either-that's if you even get a reply from him....

[leemel]

I'm getting more sense talking to the dog in all honesty.
My 4 year old could run a company better than this shower of incompetent muppets.
I pity anyone that has to work or be a customer of a company headed up by such a poor management team.

[leemel]

Ok..tried several times to get this sorted.
Still no refund.
Still no letters to state that NTL have made a mistake in involving Debt Collectors.
Still got a set top box.
Should I stick it on Ebay, and write off the debt ntl have with me against the proceeds of that?