Why I hate VM's Indian tech support
26-11-2012, 18:19
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#91
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XIV
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Re: Why I hate VM's Indian tech support
did you give them your mobile number so they can text you the tracking number, ETA etc.
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26-11-2012, 18:30
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#92
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cf.mega poster
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Re: Why I hate VM's Indian tech support
No, I wasn't even asked for my mobile number.
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From Jim Cornette:
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26-11-2012, 18:33
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#93
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XIV
Join Date: Dec 2009
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Re: Why I hate VM's Indian tech support
call them again and speak to retentions instead of offshore. just say theres an order on my account could you please add my mobile number so the tracking number and ETA can be sent to me.
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27-11-2012, 14:31
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#94
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Inactive
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Re: Why I hate VM's Indian tech support
Quote:
Originally Posted by Russ
Just keeps getting better and better.
We were told a superhub would arrive today, I stayed in all day and...yep you guessed it, it did not arrive. Rang VM tonight only to be told the agent who said he'd sent it and would be with me today had no right to do so as it hasn't even been dispatched yet and would take 3 to 5 days.
What the hell is wrong with this stupid company??
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you answered your own question 
Take thenry's advice and refuse to deal with the Pune muppets by going straight to retentions. I know you shouldn't have to, but in reality it is the only way to get some proper support from VM.
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27-11-2012, 14:54
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#95
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cf.mega poster
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Re: Why I hate VM's Indian tech support
And what a surprise - the superhub arrived just now. All set up and working, a good and constant 30mb signal. Happy at that but not so at the left hand constantly not knowing that the right is doing.
__________________
From Jim Cornette:
“Ty, Fy, bye”
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27-11-2012, 15:16
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#96
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Re: Why I hate VM's Indian tech support
Quote:
Originally Posted by Russ
And what a surprise - the superhub arrived just now. All set up and working, a good and constant 30mb signal. Happy at that but not so at the left hand constantly not knowing that the right is doing.
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Long may that continue 
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28-11-2012, 00:34
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#97
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Guest
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Re: Why I hate VM's Indian tech support
Keep everything crossed Russ, I hope it lasts. Post your tbb monitor . (In the correct thread, of course  ).
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29-11-2012, 11:49
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#98
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Re: Why I hate VM's Indian tech support
OMG! I used to work for VM and even I used to hate calling the offshore agents.
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29-11-2012, 15:18
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#99
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Re: Why I hate VM's Indian tech support
Quote:
Originally Posted by ssy
OMG! I used to work for VM and even I used to hate calling the offshore agents.
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29-11-2012, 16:47
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#100
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cf.mega poster
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Re: Why I hate VM's Indian tech support
Quote:
Originally Posted by ssy
OMG! I used to work for VM and even I used to hate calling the offshore agents.
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I've seen this happen.
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30-11-2012, 18:25
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#101
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Re: Why I hate VM's Indian tech support
Quote:
Originally Posted by ssy
OMG! I used to work for VM and even I used to hate calling the offshore agents.
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Every member of staff hates calling offshore unless they are very special. 
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